Steve Rayman Chevrolet
Smyrna, GA
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My car was at the shop for 20 days for a steering column. I was told it would take a week to fix. They never updated me on the process and when I would call, no one would answer. I eventually went to the sho I was told it would take a week to fix. They never updated me on the process and when I would call, no one would answer. I eventually went to the shop and called from the parking lot. No one answered but the ENTIRE service team was sitting in the office that day. I got there and 3 other people were there asking for updates on their car as well. The least they could do was communicate with us. Then on top of all of this, they order the wrong part for my car so that delayed it another week. Finally once the car was done, I was overcharged 600 dollars in comparison to the all in rate. Once that was fixed, I finally got my car and the low tire indicator was on. Unsure if this means the car was driven and tested for the issue or not. Overall this was a bad experience in comparison to any dealership that i've ever visited. I would literally go anywhere else moving forward. More
I recently had the pleasure of purchasing a truck from Ms. Keisha McCaster at Steve Rayman Chevrolet. What truly set Keisha apart is her extensive knowledge of the automotive industry and the vehicles th Ms. Keisha McCaster at Steve Rayman Chevrolet. What truly set Keisha apart is her extensive knowledge of the automotive industry and the vehicles they sell. She took the time to listen to my preferences and patiently answering all of my questions and providing valuable insight. Her expertise made the entire buying process stress-free and smooth. Throughout the buying process, Keisha demonstrated a genuine commitment to my satisfaction. Her follow-up after the sale was equally impressive, ensuring that I was completely satisfied with my purchase. Nate More
I loved how right from the start I was welcomed in and Because I wasn't sure I was directed to who I was supposed to be working with. Because I wasn't sure I was directed to who I was supposed to be working with. More
My advisor isn’t organized,the agent quoted one price when the agent found out I had repair insurance my bill went up, also didn’t return calls or few text messages. When I picked up my car I was speak when the agent found out I had repair insurance my bill went up, also didn’t return calls or few text messages. When I picked up my car I was speaking with the manager about the bill the advisor never came into the office to see if everything was ok or did I need any assistance More
I ordered a tire 1/02/25 I was told it would be there within the hour . Came back end of day still tire . Came back the next day no tire. I called I either was hung up on or no answers the phone . Long s within the hour . Came back end of day still tire . Came back the next day no tire. I called I either was hung up on or no answers the phone . Long story short I got a refund I will not be getting my car serviced from there again. Not worth my time . More
Quite simple I felt like a number instead of a customer. I definitely did not feel like I would highly recommend for a friend or go back to them myself. I definitely did not feel like I would highly recommend for a friend or go back to them myself. More