Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Steve Hahn Auto Group

Yakima, WA

4.4
613 Reviews
Call Dealership (509) 248-4700

1730 S 1st St

Yakima, WA

98901

Directions

By Type

613 Reviews of Steve Hahn Auto Group

June 23, 2023

Tried to scam me, regarding my tires, then failed to replace my tire valve stem covers. They've lost me as a client. More

by outd8d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Ramey, Trent Poage, Keara Willett, Brandon Winward
Report | Print
Jun 28, 2023 -

Steve Hahn Auto Group responded

We really appreciate you leaving us this feedback. We are really sorry to hear about the frustrations you experienced when getting your Kia serviced with us. My name is Jared, I am the manager of the service department and I will personally be looking into this issue with my advisors and techs . In the mean time, please give me a call at my direct line 509-834-7421 to further explain the issue at hand and to see if there is anything I can do to remedy your situation.

Jul 01, 2023 -

outd8d responded

Yes, you can deliver the four valve stem covers you took off my tires and didn't put back on. Bring them personally to my home.

June 21, 2023

Decent a little lacking in cummincations! ! I had asked for a couple of things to be done for a cash payment that was never accomplished!! More

by dickclark1948Dick Clark
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Taylor Ramey, Trent Poage, Keara Willett, Brandon Winward
Report | Print
Jun 22, 2023 -

dickclark1948Dick Clark responded

yes I had asked for the drivers seat to have the seat material to be reattached to the frame works which was not accomplished and to try and find and install the left hand paddle shifter!! When i picked the car up I talked to the parts department and the found 6 in LA!! Time was not the promlem you guys had the car for almost 2 months!!

Jun 22, 2023 -

Steve Hahn Auto Group responded

We really appreciate you leaving us this feedback and the 4 stars. We are really sorry about the frustrations you felt when bringing your Kia in for service. My name is Jared, I am the manager of the service department here, please give me a call at my direct line, (509) 834-7421, to further explain the issue at hand and to see if there is anything I can do to remedy your situation.

June 21, 2023

I feel that some sale persons are there just to sell and get their commission of the day. Need more sales men to actually help you in general to buy your dream car. To advice you of what’s best for you and More

by Gris.avila6116
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Curtis Moore
Report | Print
Jun 21, 2023 -

Steve Hahn Auto Group responded

We really appreciate the 4 stars and this feedback. We are really sorry to hear about the frustrations you experienced with one of our salesmen. My name is Josh, I am the general manager here and I will personally be looking into this issue with our sales team to prevent similar frustrations with future customers and to see if there is anything I can do to remedy your situation. Feel free to reach out to me with any more questions or concerns you may have.

June 20, 2023

I received my car in pristeen condition after my service. Trent Poage kept me informed. I appreciate his kindness. More

by Blk
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Trent Poage
Report | Print
Jun 21, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that you had an excellent experience with Trent when bringing your Toyota in for service! It was a pleasure doing business with you!

June 16, 2023

Trent did a great job keeping me informed and up to date on everything that was going on. More

by robertengquis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Poage
Report | Print
Jun 20, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that You had an excellent experience working with Trent when you brought your Kia in! It was a pleasure doing business with you!

June 13, 2023

I had positive experiences with Steve Hanh VW service in the past. This time, the advisor gave me mistaken advice that conflicted with actual VW maintenance schedule. They told me they would call, and they More

by rmendoza58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trent Poage, Keara Willett
Report | Print
Jun 14, 2023 -

Steve Hahn Auto Group responded

We really appreciate the 3 stars and you leaving us this feedback. We are really sorry to hear about your frustrations when bringing your Volkswagen in to get serviced with us. My name is Jared, I am the manager of the service department here and I will personally be looking into these issues with my techs and advisors. Feel free to give me a call anytime with any more concerns or questions you may have.

June 13, 2023

They were simply amazing. Atzy helped me the minute I called and found me the perfect car in no time. She explained everything to me in a way I can understand and went above More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Atzy Cardenas, Kevin Berger, Kimberly Alvarado
Report | Print
Jun 14, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this amazing review! We love to hear that you enjoyed your experience with Atzy and that she was able to find you the perfect Kia and explain things in a way that made you feel comfortable coming to purchase. We also love to hear that you had an amazing experience working with Kim and that she was able to make you feel comfortable when learning the features of your new purchase! Thank you so much for the recommendation! It was a pleasure doing business with you!

June 13, 2023

Pretty cool customer service the employees do their best at all times to ensure costumer satisfaction! More

by Choppy_c6
Recommend Dealer
Yes
Employees Worked With
Atzy Cardenas, Taylor Ramey, Kimberly Alvarado
Report | Print
Jun 14, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars! We love to hear that you had a great experience with us and to know that we were able to ensure your satisfaction! It was a pleasure working with you!

June 12, 2023

So far they have been outstanding . Just waiting on a part to get here now so I can get my car fixed More

by Smlancaster3465
Recommend Dealer
Yes
Employees Worked With
Taylor Ramey, Taylor Ramey
Report | Print
Jun 14, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that you have had a great experience working with Taylor when getting your Jeep worked on with us!

June 12, 2023

I worked with Luis Wright 25 years ago and i recommend to my friends and family about how professional to work with. Thank you, love our new car. More

by EPPIEJANE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsey Lizotte, Luis Wright
Report | Print
Jun 14, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for your recommendation! We love to hear that you love to work with Luis and to hear that we have earned your loyalty! Congratulations on your new Volkswagen! It was a pleasure doing business with you!

1
...
4
5
6
...
62