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Steve Hahn Auto Group

Yakima, WA

4.4
613 Reviews

1730 S 1st St

Yakima, WA

98901

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613 Reviews of Steve Hahn Auto Group

March 07, 2023

So easy to make a deal. This was my first time buying a vehicle. No pressure at all More

by wildcats98948
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Huynh, Kimberly Alvarado
Mar 07, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this review! We are so happy to hear that Kimberly was able to make the process easy and pressure free and to hear that you had a great time purchasing your first vehicle! Congratulations and thank you for your business!

March 07, 2023

Everyone was courteous and welcoming. I personally dislike the car buying process and expressed that when I came. So everyone took that into consideration and got us through it without de More

by marikaycoyer
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Craig Johnson, Dave Cook, Kevin Berger
Mar 07, 2023 -

Steve Hahn Auto Group responded

We really appreciate this feedback and we're glad to hear everyone took special care of you given your feelings about purchasing new vehicles. As we know, the car buying process can be intimidating and stressful. My name is Josh, I am the General Manager here and I would like to chat with you a bit more to understand why you feel we only deserve 1 star and see if there is anything we can do to remedy the situation or change your mind to earn the 5 stars. Please reach out to me at my direct line (509) 248-4700 ext 1017.

March 05, 2023

Ruben E. Was great answered all our questions, and went further by showing and explaining how everything works. Got walk through in shop great customer servic More

by Brandi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia, Josh Krueger, Dave Cook, Ruben Escobar, Taylor Ramey, Trent Poage, Chris Holt, Jeri Knoll, Brandon Winward, Anthony Martinez, Kimberly Alvarado
Mar 07, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that you had an excellent and informative experience working with Ruben when getting your new Kia! It was a huge pleasure doing business with you Brandi!

March 05, 2023

The service department has kept my Jetta running well over the years. It’s almost at 200K miles. Thank you! More

by jillpony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared , Taylor Ramey, Trent Poage
Mar 07, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that you've always had a great experience when bringing your Jetta into our service department and that the car has treated you well for the past 200k miles! It's always a huge pleasure doing business with you!

March 03, 2023

Great selection. I love the my new car. Customer service was good. Experience was very easy and quick. More

by Theresa W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Wright, Jeri Knoll
Mar 04, 2023 -

Steve Hahn Auto Group responded

Thank you for the 4 stars and for this review Theresa! We are so happy to hear that you love your new Mercedes-Benz and that you had a great experience at our dealership when purchasing it! We really appreciate your business and would love to hear how we could've earned that extra star from you!

March 03, 2023

Sam did such a wonderful job of working with me to find just the right vehicle and Jeri was wonderful working on the financials so hard to make the experience as painless and easy as possible with as much More

by STARSWEEPERBABY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Wynn, Manni Garcia, Sam Nelson, Curtis Moore, Jeri Knoll
Mar 04, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We are so happy to hear you had an excellent experience purchasing your Toyota with Sam and that him and Jeri were able to make that process so simple and painless! It was a huge pleasure doing business with you!

March 03, 2023

Love the young man name Thomas so helpful and good at his job thank him so much More

by T19DRAGONFLY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey Lizotte, Taylor Ramey, Trent Poage, Brandon Winward
Mar 04, 2023 -

Steve Hahn Auto Group responded

We love to hear you had an excellent experience with Tomas and with service when bringing your Volkswagen in! Thank you so much for the 5 stars and for this awesome review!

March 01, 2023

No loaners available. Had to buy a new car while I waited for my car to be fixed while it was under a full factory warranty through VW. Repairs went fine though! More

by jnbrannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Charles
Mar 01, 2023 -

Steve Hahn Auto Group responded

We are sorry to hear about your frustrations with the shortage of loaner vehicles when getting your car repaired with us but we are happy to hear you enjoyed the repairs done on your Volkswagen! We really appreciate you leaving us this feedback and the 3 stars.

March 01, 2023

I typically have a really good experience with you! I made an appointment to have an oil change, two recalls fixed, and to check on my squeaky brakes. I have a very busy life, so I had to plan this acc More

by amypark2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure, of name
Mar 04, 2023 -

Steve Hahn Auto Group responded

We really appreciate you leaving us this feedback. We are really sorry to hear about your frustrations with our service department when you had your Volkswagen in for it's recalls and oil change. My name is Jared, I am the manager of the service department here and I will personally be looking into this issue to prevent similar mishaps happening in the future. In the mean time, please feel free to reach out to me at my direct line (509) 834-7421 with any more concerns you may have and to see if there is anything I can do to remedy your situation.

February 26, 2023

Customers needs are first and foremost. Great team. They go above and beyond to assure a positive experience every time. More

by ccampbell12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Kroger, Josh Krueger, Craig Johnson, Dave Cook, Manni Garcia, Mario Rodriguez, Ruben Escobar, Sam Nelson, Curtis Moore, Keara Willett, Jeffery Cozzetto
Mar 01, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We are so happy to hear you had an excellent experience at our dealership and that many of our staff made sure you were pleased during your visit! It was a pleasure doing business with you!

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