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Group 1 Hyundai Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.5
1,077 Reviews
Call Dealership (713) 981-3990
View Awards

10301 Southwest Fwy.

Houston, TX

77074

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Showing 1,077 reviews

October 22, 2025

Ivan is very nice and friendly. Dealer always responsible to remind me for the maintenance. More

by Catherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan , Frank Galan
Report | Print
October 21, 2025

I was greeted promptly as I pulled up to service department. Staff were friendly and nice! Wait time was not an issue compared to previous times I have visited. More

by ljcitizen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salomon Diaz
Report | Print
October 17, 2025

Loved the service and their responsiveness. More importantly, no haggling and transparent pricing. This is my 5th car purchase and so far the best experience More

by AI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Norvell
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Oct 20, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2025

Prompt, expedient and efficient. The did what they said was would and I could count on their timeliness More

by eeguyku
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Report | Print
Oct 17, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 13, 2025

Had an appointment at 10am and they came out quick to help. Let me know how long it would take and what to expect. Sent me text messages letting me know the process. Added a few more services that I deci More

by Egfonseca202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Oct 16, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 11, 2025

Service. Person was very polite and it took only 30 min for oil change and alignment. More

by epark9829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Report | Print
Oct 14, 2025 -

Group 1 Hyundai Southwest Houston responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2025

I took my 2020 Kona for a tune-up and I had the best experience! Cedric was perfect! He took care of me and my car like I was his mother. All I can say is thank you, and he needs a raise! More

by Leslie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric
Report | Print
Oct 12, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi Leslie, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2025

I had a broken serpentine belt Thalia me stranded. Roadside serviced delivered me to this dealership where the service agent( Mr Rodger) took of my needs of getting my car fixed to g getting me home More

by doss_pruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Report | Print
Oct 11, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2025

Great customer service was kept updated on vehicle by ivan Diaz. Waiting room was comfortable relaxing. More

by bjhern529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Diaz, Frank Galan
Report | Print
Oct 11, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, thank you for your review! We are thrilled that Ivan provided exceptional customer service. We strive to make your experience as relaxing as possible, and we look forward to seeing you again!

October 06, 2025

Service center is not managed professionally Nobody calls back in time when you leave a message requesting service No transportation facilities provided after dropping car for service More

by michaelmini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center staff
Report | Print
Oct 08, 2025 -

Group 1 Hyundai Southwest Houston responded

Good afternoon,   We do apologize for not meeting your expectations during your recent service visit. Please give me a call directly at 713.981.3948 or text to further discuss the experience and see what can be done to make this right.    Thank you,  Heather Woodyard   Service Director

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