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Group 1 GMC Southwest
Houston, TX
627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 627 reviews
September 28, 2026
Well the 2 and a half hour wait was nice and no one texted me this time to say if I needed extra services or that my car was ready and the bay lost one of my caps for my tires and no one cared or give texted me this time to say if I needed extra services or that my car was ready and the bay lost one of my caps for my tires and no one cared or give me one replacement, my guy that took care of me from when I came left early and did not say I’ll leave someone else to help . Good thing is I got a discount on my oil change More
by Huracanjimenez
Employees Worked With
Luis Guerra
September 27, 2026
Jasmine was an amazing person to work with my technician was great. Dealership rules to warranty isn’t fair I believe me having pay fee for part my extended warranty would cover and charge me for it is very was great. Dealership rules to warranty isn’t fair I believe me having pay fee for part my extended warranty would cover and charge me for it is very unprofessional on group one end I feel like 125 fee should never had come from my pocket other than that my experience overall wasn’t bad More
by Jacobtoledo2599
Employees Worked With
Jasmine
September 24, 2026
Jasmine, service writer was very professional and knowledgeable about the service that I needed today. I was very pleased! She is a valued asset to the service department! knowledgeable about the service that I needed today. I was very pleased! She is a valued asset to the service department! More
by darrylchurchwell
Employees Worked With
Jasmine
September 19, 2026
I went in today for an oil change and replace one tire. Went in at 2:00 with an appointment and left a 5:00 and they left off one of my hubcaps for a 100,000 dollar truck. I have to go back tomorrow and Went in at 2:00 with an appointment and left a 5:00 and they left off one of my hubcaps for a 100,000 dollar truck. I have to go back tomorrow and try to fix this issue. I had a problem last time I can in for an oil change. Not sure why this is so difficult. UPDATE. It got worst. They are completely incompetent. Yes they replaced the hubcap. I went and checked the spare tire that they replaced. It was loose under the truck and the safety cable was not reinstalled. I found out that they put the tire upside down and the cable lift would not tighten it up in that orientation. I had to drop the tire all the way down and turn in over then slide it back underneath the truck. Attach the lifting cable plus the safety cable and lift it back up into place. That should have been done by them when they replaced my flat tire. It cost me an additional 16.00 in tolls and over 1 1/2 hour of my time to go to the dealership a second time to fix what they did wrong. I was having to deal with all of this incompetence while my grandson was having his 5th birthday. I could not come back another day because I live a 6 hour drive away. I would not recommend their service department. More
by keithclarke
Employees Worked With
Luis Guerra
