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Group 1 GMC Southwest
Houston, TX
617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 617 reviews
September 13, 2026
I brought my vehicle in September 5 to get the oil changed and I picked it up that same day and drove it back out of town to Beaumont Texas and I have noticed my brakes were feeling spongy. I really d changed and I picked it up that same day and drove it back out of town to Beaumont Texas and I have noticed my brakes were feeling spongy. I really didn’t pay much attention to it because the vehicle was stopping OK but a week later I go to feel my washer fluid reservoir with fluid and noticed the brake reservoir cap was off. This is unacceptable. I am now wondering if I have air in my lines due to them not putting my break fluid reservoir cap back on.. This has been a great dealership but here lately it has not been the same service as back then at this moment, I give them a rating of 2. Now I have to take my vehicle in and have my brakes service at my expense. Luckily, I did take a picture and I will be sending it to them. More
by mlitt39
Employees Worked With
CECE, Luis Guerra
September 09, 2026
Very good and very fast and very polite, I've been dealing with them for a long time, I'm not going anywhere, and Service Advisor ,Jasmine Robinson is very very polite and nice, keep up the good work dealing with them for a long time, I'm not going anywhere, and Service Advisor ,Jasmine Robinson is very very polite and nice, keep up the good work lady More
by kay Reynolds
Employees Worked With
Luis Guerra
September 05, 2026
My service technician Jonathan Marin is great. Very nice, helpful and caring. His manager Shane is horrible. The dealership CANCELED my warranty for no reason, not only once but twice now! It Very nice, helpful and caring. His manager Shane is horrible. The dealership CANCELED my warranty for no reason, not only once but twice now! It took Shane over a week to figure this out and in the mean time I had a $2300+ rental car payment. The dealership paid $300. Toward this and the warranty paid $300.. I felt ripped off because of their incompetence. You would expect better treatment. More
by Themercerteam
Employees Worked With
Jonathan Metin, Luis Guerra
August 27, 2026
Great sales process; Finance people were nice. Bought a Truck a couple months ago and have a warranty issue that I need help with. Manager won't call back, which is very disappointing. I was ho Bought a Truck a couple months ago and have a warranty issue that I need help with. Manager won't call back, which is very disappointing. I was hoping that they would be as helpful after the sale but that's not the case. Oh well, That's the Big Box Company experience where you're just a number. More
by Mnix4341
Employees Worked With
Luis Guerra
August 25, 2026
My service advisor Cece was the best. She really take care of people and care. Cece did everything to make sure that my truck was fixed right. She really take care of people and care. Cece did everything to make sure that my truck was fixed right. More
by Terren2710
Employees Worked With
Cece, Luis Guerra
August 25, 2026
Scammed me on a warranty; the salesman told me I had a much longer warranty than I did. I spoke to the manager, Moses Ramirez, and he told me that I was wronged and offered to sell me another warranty. Sc much longer warranty than I did. I spoke to the manager, Moses Ramirez, and he told me that I was wronged and offered to sell me another warranty. Scamming pieces of xxxx who will screw you over and try to charge you more. I contacted them over 5 times by email, 3 times on their website, and called over 12 times. His employees will lie for him; his secretary will not allow you to speak directly to him and will lie for him all hours of the day. I had to get lucky and say I was someone else so they would transfer my call appropriately. Make sure you confirm all they tell you online because they will lie to your face More
by gobluejames123
Employees Worked With
Moses Ramirez
