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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
505 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 505 reviews

November 20, 2025

Nice location, quick service on the spent. An hour and a half on a fifty five mile fifty five thousand mile checkup More

by JOHNNY.WIMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Khan, Luis Guerra
Report | Print
Nov 21, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

November 19, 2025

Oil Change and 2 recalls fixed in 3 hours. Good communication and very satisfied! Recommend. More

by jstokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Nov 20, 2025 -

Group 1 GMC Southwest responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2025

Vehicle has 3k miles and has been in that shop over 4 times. All Manufacturer issues. Fixed every time; just to be back in within weeks, for a different issues. I was sold a “Lime” and service keeps us More

by roger1alfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
Nov 20, 2025 -

Group 1 GMC Southwest responded

Thank you for taking the time to share your concerns. This is certainly not the experience we want for any of our GMC owners, especially with a new vehicle. I’m truly sorry for the repeated frustration you’ve had, and I understand how upsetting it is to be without your vehicle multiple times. Our team has reviewed your case, and every visit so far has been related to manufacturer warranty issues. While these concerns are covered by GMC, the frequency of your visits is absolutely something we take seriously. We are currently working directly with GM to ensure the right repairs and parts support are in place so you’re not dealing with ongoing disruptions. I would appreciate the opportunity to speak with you personally, review the full history together, and make sure next steps are handled the right way. Please feel free to contact me directly at your convenience 713-776-4654, and I will do everything I can to help move this toward a resolution. Thank you again for your feedback, it helps us improve, and we truly do want to restore your confidence in both your vehicle and our dealership. Wil Solano Service Manager wilsolano@Group1Auto.com

November 13, 2025

Great customer service. Fixed my problem. Service advisor was very professional and took care of my problem. More

by clyde_davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Nov 15, 2025 -

Group 1 GMC Southwest responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 18, 2025 -

clyde_davis responded

Thank you for your prompt and professional service on my GMC Sierra!

November 12, 2025

The service here is top notch. I'm quite pleased with my service manager. Work is done timely and efficiently More

by atjefferson_1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harouna Fofana
Report | Print
Nov 14, 2025 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 10, 2025

We were acknowledged and well taken care of will definitely go back in the future Thank you More

by juanalberto8624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven mauro
Report | Print
Nov 13, 2025 -

Group 1 GMC Southwest responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2025

My service representative, Sxochill, was super helpful. She did everything she could to ensure my experience at GMC Southwest was excellent. I will definitely be returning in the future. More

by eric_manrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sxochill Cerr
Report | Print
Nov 08, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sxochill here at Group 1 GMC Southwest! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 07, 2025

Fast awesome service! My service advisor Aaron is great!! Car was fixed in no time More

by Danageorge2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, Luis Guerra
Report | Print
Nov 08, 2025 -

Group 1 GMC Southwest responded

Hi! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!

November 04, 2025

Debra and Jonny did a great job on getting everything ready, couldn’t be more satisfied with the level of costumer service. The Dealer offers a great variety of vehicles to choose from! I would definite More

by albertofindley31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra & Jonny
Report | Print
Nov 05, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Southwest! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2025

The guy was very helpful in in the process of buying of the truck and I happy with his help More

by Erasto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonatan labrada, Luis Guerra
Report | Print
Oct 31, 2025 -

Group 1 GMC Southwest responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. If you have any further questions, please don't hesitate to reach out!

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