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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
570 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 570 reviews

May 21, 2026

Poor customer service in the service department. Aaron is a liar and the manager Alex is worse, didn’t take the time to hear me out to even understand my concerns. Felt rushed off the phone. More

by Quiesseence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron, and Alex, Luis Guerra
Report | Print
May 19, 2026

A huge thank you to Steven Mauro and Group 1 GMC Southwest for going above and beyond throughout the entire process. Their knowledge, patience, honesty, and attention to detail made everything smoot More

by pam35hou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Mauro
Report | Print
May 18, 2026

Exelente, wonderful great experience love how they treated me especially Aaron Fofana I come back More

by Nery O. Valladares Segura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fofana
Report | Print
May 13, 2026

Debbie Robert’s was a pleasure to work with! She was professional, helpful and very helpful. More

by isaac_mitchell54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
May 14, 2026 -

Group 1 GMC Southwest responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2026

It was a pleasant experience from the service representative who helped me to get what I needed! More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
May 14, 2026 -

Group 1 GMC Southwest responded

Hi Victor, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 11, 2026

Service department was great. Did everything they could to work with me to make sure warranty company covered my parts. Great communication and friendly staff...minus the finance More

by christopher.l.anderson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
May 14, 2026 -

Group 1 GMC Southwest responded

Thank you for your positive review! We're glad our service department could help with your warranty coverage. We'll definitely take note of your feedback about our finance guy and work on improving. Thanks for being a valued customer!

May 01, 2026

Excellent online purchase with knowledge at hand with excellent home delivery in less than 1 weeks. Would definitely buy another vehicle from them. Johnathan you handled my purchase very well and everyth More

by jbravo1455
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
May 14, 2026 -

Group 1 GMC Southwest responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

April 28, 2026

Amazing team and super efficient process! Thank you all for the exceptional service always provided. More

by Bernardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Robinson
Report | Print
May 15, 2026 -

Group 1 GMC Southwest responded

Hello Bernardo, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2026

Greet you with a smile at the service department. Always courageous, on time and professional. Listen to my concerns regarding my truck. Dealership is always More

by Tonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Apr 28, 2026 -

Group 1 GMC Southwest responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 24, 2026

Experienced very poor customer service on recent oil change. Jordan Rasmussen refused to honor oil change promotional discount received from Group 1. Furthermore, he would not honor advertised oil cha More

by nixxonmobil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Rasmussen, Luis Guerra
Report | Print
Apr 27, 2026 -

Group 1 GMC Southwest responded

We sincerely apologize for your recent experience and for the frustration caused regarding the oil change pricing and promotional discount. This is not the level of transparency or service we aim to provide, especially to a long-time customer like yourself. We would truly appreciate the opportunity to make this right and address your concerns directly. Please reach out to our Service Director, Alex De La Pena, adelapena@group1auto.com, at your convenience so he can personally review the situation and work toward a resolution. Thank you for your feedback—we value it and hope to have the chance to regain your trust.

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