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Group 1 GMC Southwest
Houston, TX
622 Reviews
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Showing 622 reviews
September 19, 2026
I went in today for an oil change and replace one tire. Went in at 2:00 with an appointment and left a 5:00 and they left off one of my hubcaps for a 100,000 dollar truck. I have to go back tomorrow and Went in at 2:00 with an appointment and left a 5:00 and they left off one of my hubcaps for a 100,000 dollar truck. I have to go back tomorrow and try to fix this issue. I had a problem last time I can in for an oil change. Not sure why this is so difficult. UPDATE. It got worst. They are completely incompetent. Yes they replaced the hubcap. I went and checked the spare tire that they replaced. It was loose under the truck and the safety cable was not reinstalled. I found out that they put the tire upside down and the cable lift would not tighten it up in that orientation. I had to drop the tire all the way down and turn in over then slide it back underneath the truck. Attach the lifting cable plus the safety cable and lift it back up into place. That should have been done by them when they replaced my flat tire. It cost me an additional 16.00 in tolls and over 1 1/2 hour of my time to go to the dealership a second time to fix what they did wrong. I was having to deal with all of this incompetence while my grandson was having his 5th birthday. I could not come back another day because I live a 6 hour drive away. I would not recommend their service department. More
by keithclarke
Employees Worked With
Luis Guerra
September 13, 2026
I brought my vehicle in September 5 to get the oil changed and I picked it up that same day and drove it back out of town to Beaumont Texas and I have noticed my brakes were feeling spongy. I really d changed and I picked it up that same day and drove it back out of town to Beaumont Texas and I have noticed my brakes were feeling spongy. I really didn’t pay much attention to it because the vehicle was stopping OK but a week later I go to feel my washer fluid reservoir with fluid and noticed the brake reservoir cap was off. This is unacceptable. I am now wondering if I have air in my lines due to them not putting my break fluid reservoir cap back on.. This has been a great dealership but here lately it has not been the same service as back then at this moment, I give them a rating of 2. Now I have to take my vehicle in and have my brakes service at my expense. Luckily, I did take a picture and I will be sending it to them. More
by mlitt39
Employees Worked With
CECE, Luis Guerra
September 09, 2026
Very good and very fast and very polite, I've been dealing with them for a long time, I'm not going anywhere, and Service Advisor ,Jasmine Robinson is very very polite and nice, keep up the good work dealing with them for a long time, I'm not going anywhere, and Service Advisor ,Jasmine Robinson is very very polite and nice, keep up the good work lady More
by kay Reynolds
Employees Worked With
Luis Guerra
September 05, 2026
My service technician Jonathan Marin is great. Very nice, helpful and caring. His manager Shane is horrible. The dealership CANCELED my warranty for no reason, not only once but twice now! It Very nice, helpful and caring. His manager Shane is horrible. The dealership CANCELED my warranty for no reason, not only once but twice now! It took Shane over a week to figure this out and in the mean time I had a $2300+ rental car payment. The dealership paid $300. Toward this and the warranty paid $300.. I felt ripped off because of their incompetence. You would expect better treatment. More
by Themercerteam
Employees Worked With
Jonathan Metin, Luis Guerra
