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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
591 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 591 reviews

July 11, 2026

The place is clean; quiet and comfortable. The service advisor Jasmine is very nice and professional.. Besides, I'm really enjoy the service work which is quick and efficient.. Over still the More

by willkcheung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine , Roberson, Luis Guerra
Report | Print
July 10, 2026

Excellent and prompt service. Kept me updated on service progress along with videos. My service advisor Jasmine R., was very courteous and friendly. She made a lot of suggestions More

by sleepfixer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Robinson, Luis Guerra
Report | Print
Jul 10, 2026 -

Group 1 GMC Southwest responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2026

Service was quick and easy. Aaron was commutative and kept me updated throughout the day. More

by Raj N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Jul 10, 2026 -

Group 1 GMC Southwest responded

Hi Raj, thank you for your kind review; we are happy to pass along your comments to Aaron here at Group 1 GMC Southwest! If you have any further questions, please don't hesitate to reach out!

July 07, 2026

My advisor was very helpful cordial knowledgeable and extremely courteous. Ms. CC was a pleasure to work with More

by Dean Truehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. CC the advisor , Luis Guerra
Report | Print
Jul 08, 2026 -

Group 1 GMC Southwest responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2026

Great service employees very kind and the service very good thanks for everything you guys More

by lona.jorge72
Workmanship
Recommend Dealer
Yes
Employees Worked With
Cece, Luis Guerra
Report | Print
Jul 05, 2026 -

Group 1 GMC Southwest responded

Hi, thank you so much for the kind review! We are thrilled that our team was able to provide you with great service. Thank you for choosing us!

June 30, 2026

Tatyana the service advisor is excellent and always does a great job ! We were in and out on the oil change and service ! More

by Bcorbin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatyana Moreno , Luis Guerra
Report | Print
Jul 02, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2026

The tech I use. - his name is Aaron. He is excellent. I always ask for Aaron. Good service. - good attitude. More

by Shaunmooney11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, Luis Guerra
Report | Print
Jun 30, 2026 -

Group 1 GMC Southwest responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2026

Amazing service! Highly recommend Ronald! Very polite. Fast. Prompt. Very detailed. Gets the work done More

by Betsymonsivais2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Quevedo
Report | Print
Jun 29, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 26, 2026

Service manager/rep was great. Service itself was incredible horrible... Simple 1-1.5 hour oil change turned into 6 hour wait at the dealership. Not cool. It’s understandable to wa More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Jun 29, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback. We apologize for the longer wait time than expected and we will work to improve our service efficiency. We value your time and will make sure to provide a better experience on your next visit.

June 26, 2026

They say they check the tire, the tire pressure and they didn’t rear tire tires had 34 pounds instead of 35 More

by Al jan H 64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
Report | Print
Jun 27, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback—we truly appreciate you bringing this to our attention. We strive to ensure every vehicle is serviced thoroughly, including properly checking and setting tire pressure, and we’re sorry to hear we missed the mark in your experience. While the difference is small, we understand the importance of precision and how it reflects on our overall workmanship. Your feedback helps us improve, and we’ll be reviewing this with our team to ensure better attention to detail moving forward. If you’d like, please reach out to us directly so we can make this right and restore your confidence in our service.     Best Regards Alex De La Peña Service Director 713-776-4661 adelapena@group1auto.com

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