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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
585 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 585 reviews

June 30, 2026

The tech I use. - his name is Aaron. He is excellent. I always ask for Aaron. Good service. - good attitude. More

by Shaunmooney11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, Luis Guerra
Report | Print
June 28, 2026

Amazing service! Highly recommend Ronald! Very polite. Fast. Prompt. Very detailed. Gets the work done More

by Betsymonsivais2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Quevedo
Report | Print
Jun 29, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 26, 2026

Service manager/rep was great. Service itself was incredible horrible... Simple 1-1.5 hour oil change turned into 6 hour wait at the dealership. Not cool. It’s understandable to wa More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Jun 29, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback. We apologize for the longer wait time than expected and we will work to improve our service efficiency. We value your time and will make sure to provide a better experience on your next visit.

June 26, 2026

They say they check the tire, the tire pressure and they didn’t rear tire tires had 34 pounds instead of 35 More

by Al jan H 64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
Report | Print
Jun 27, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback—we truly appreciate you bringing this to our attention. We strive to ensure every vehicle is serviced thoroughly, including properly checking and setting tire pressure, and we’re sorry to hear we missed the mark in your experience. While the difference is small, we understand the importance of precision and how it reflects on our overall workmanship. Your feedback helps us improve, and we’ll be reviewing this with our team to ensure better attention to detail moving forward. If you’d like, please reach out to us directly so we can make this right and restore your confidence in our service.     Best Regards Alex De La Peña Service Director 713-776-4661 adelapena@group1auto.com

June 25, 2026

All was ok. If they can figure out how to get basic service done in less than 2 hours, they would be the best! More

by Bryan_liprie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Jun 26, 2026 -

Group 1 GMC Southwest responded

Hi, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2026

My appointment was at 10am Truck was ready around noon. Good work from y'all More

by brody_77053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Jun 26, 2026 -

Group 1 GMC Southwest responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2026

No communication, Hard to reach a person, had to pay for a rental while vehicle in for warranty work (they "dont have loaner vehicles") Service writer is not experienced or knowledgable about issues or how More

by Chrisv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Guerra
Report | Print
Jun 16, 2026 -

Group 1 GMC Southwest responded

Thank you for taking the time to share your feedback, Chris. We sincerely apologize for the lack of communication and the difficulty you experienced in reaching our team—that’s not the level of service we expect to provide. We also understand how frustrating it must have been to manage rental expenses during your warranty repair, and we regret any inconvenience this caused. Your comments regarding the service experience and advisor knowledge are taken very seriously, and we will be addressing this with our team to ensure better communication, clearer write-ups, and an overall improved experience moving forward. We would appreciate the opportunity to speak with you directly and make this right—please contact us at your convenience so we can assist further.     Best Regards Alex De La Peña Service Director 713-776-4661 adelapena@group1auto.com

June 13, 2026

The dealership in general is great however the service department fell short on my first visit. I had scheduled an oil change and I had a leak in another part of the vehicle so I asked to have that looked More

by bill.boarder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Jun 16, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback. We apologize for any inconvenience during your first service visit, and we would like to make it right. Please reach out to our service manager so that we can address the issue and ensure a better experience in the future. We appreciate your business and strive to provide top-notch service.

June 13, 2026

Great communication from service advisor, with reaponse in a timely manner. Service done was well explained. More

by rolandcouser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
Jun 15, 2026 -

Group 1 GMC Southwest responded

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2026

My vehicle came home with scratches and dents on the back hatch and back window. I will be expecting this dealership to fix at no cost to me. More

by pdubntx
Recommend Dealer
No
Employees Worked With
John, service adivor
Report | Print
Jun 09, 2026 -

Group 1 GMC Southwest responded

Thank you for bringing this to our attention. We are very sorry to hear about your experience, as this is not the level of care we expect when a vehicle is in our service department. We take concerns like this very seriously and would appreciate the opportunity to make this right for you. Please contact us directly at your earliest convenience so we can review the situation and coordinate a resolution. Your satisfaction is very important to us, and we are committed to addressing this promptly. Best Regards Alex De La Peña Service Director 713-776-4661 adelapena@group1auto.com

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