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Sterling McCall Buick GMC

Houston, TX

4.4
394 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 394 reviews

July 28, 2023

John Ramirez in the service department was very polite & attentive. Great customer service. Thank you. More

by erikasaucedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Ramirez
Aug 02, 2023 -

Sterling McCall Buick GMC responded

Thank you for your kind words for our staff, we appreciate it!

July 23, 2023

Aaron is the service representative I always deal with. Always please with the service received. More

by Gigi
Recommend Dealer
Yes
Employees Worked With
Aaron
Jul 28, 2023 -

Sterling McCall Buick GMC responded

Gigi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC.

July 22, 2023

Car purchase experience was good except for when you they installed my gooseneck hitch and damaged my tail gate. They have now had my truck over a week and will not commit to how long before it is repaired a More

by Jebnerc8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl
Sep 14, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've experienced with the installation of your gooseneck hitch and the damage to your tailgate. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com

July 19, 2023

If you ever need any help ask for you to job made it very easy to purchase the car. Eugene will also take care of any issues you have. More

by Brock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugine
Aug 02, 2023 -

Sterling McCall Buick GMC responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 13, 2023

The service writer John Ramirez provides very good customer service. Now, the mechanics I am not very happy w/ for a variety of reasons. 1. Driving my vehicle to speed thru parking lot. 2. Breaking More

by Brogden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ramirez
Sep 27, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the issues you encountered during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com

July 12, 2023

Very professional and friendly staff. The finance department is great to work with as well More

by Shanique
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antwon, Darvell, and the Director of Finance
July 08, 2023

I love my advisor Johnathan. I feel confident and comfortable with the decision I have to make with my car. My car is thirteen years old and not at it's peak in looks anymore bu More

by L
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Aug 07, 2023 -

Sterling McCall Buick GMC responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Johnathan provided a great service experience for you! Sterling McCall Buick GMC appreciates your business and your Five Star review. It would be our pleasure to have the opportunity to assist you again.

July 01, 2023

I came in for an oil change which includes tire rotation. Because the wheel lock was not the original one that I’ve had since I had my vehicle, they were unable to rotate the tires but I was still charged fu More

by Rashandra Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
June 28, 2023

Very bad experience stay clear from these guys and check your interest-rate with your finance company they will lie to you about your interest-rate. Also been waiting on my tags for three months now while d More

by bj.greenlee
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Jul 05, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com

June 26, 2023

Very professional. Very responsive to my needs. Performed the work effectively. Price was a little high but probably not unreasonable. More

by dproesle48
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Basil
Jun 30, 2023 -

Sterling McCall Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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