Group 1 GMC Southwest

I brought my vehicle in September 5 to get the oil changed and I picked it up that same day and drove it back out of town to Beaumont Texas and I have noticed my brakes were feeling spongy. I really d changed and I picked it up that same day and drove it back out of town to Beaumont Texas and I have noticed my brakes were feeling spongy. I really didn’t pay much attention to it because the vehicle was stopping OK but a week later I go to feel my washer fluid reservoir with fluid and noticed the brake reservoir cap was off. This is unacceptable. I am now wondering if I have air in my lines due to them not putting my break fluid reservoir cap back on.. This has been a great dealership but here lately it has not been the same service as back then at this moment, I give them a rating of 2. Now I have to take my vehicle in and have my brakes service at my expense. Luckily, I did take a picture and I will be sending it to them. More

Very good and very fast and very polite, I've been dealing with them for a long time, I'm not going anywhere, and Service Advisor ,Jasmine Robinson is very very polite and nice, keep up the good work dealing with them for a long time, I'm not going anywhere, and Service Advisor ,Jasmine Robinson is very very polite and nice, keep up the good work lady More

Cece is wonderful to help me out! I appreciate her professional service and patience with me. I appreciate her professional service and patience with me. More

My service technician Jonathan Marin is great. Very nice, helpful and caring. His manager Shane is horrible. The dealership CANCELED my warranty for no reason, not only once but twice now! It Very nice, helpful and caring. His manager Shane is horrible. The dealership CANCELED my warranty for no reason, not only once but twice now! It took Shane over a week to figure this out and in the mean time I had a $2300+ rental car payment. The dealership paid $300. Toward this and the warranty paid $300.. I felt ripped off because of their incompetence. You would expect better treatment. More

Aaron is always very pleasant and explains the additional services that suggested for my vehicle. services that suggested for my vehicle. More

My service tech was very helpful and courteous. From driving in to leaving everyone was on point From driving in to leaving everyone was on point More

Great sales process; Finance people were nice. Bought a Truck a couple months ago and have a warranty issue that I need help with. Manager won't call back, which is very disappointing. I was ho Bought a Truck a couple months ago and have a warranty issue that I need help with. Manager won't call back, which is very disappointing. I was hoping that they would be as helpful after the sale but that's not the case. Oh well, That's the Big Box Company experience where you're just a number. More

Great service, service advisor jasmine was very professional at her job i give her a 10 rating thank you all. professional at her job i give her a 10 rating thank you all. More