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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
655 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 655 reviews

November 11, 2026

Excellent I would recommend this dealership I am satisfied with deals hip thank you good bye More

by quirozricardo09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra, Michael Caldwell, Gerry Martel
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November 10, 2026

Service inspection was thorough. All services needed was explained with the cost upfront. Aaron gave an estimate time which was reasonable and delivered. Thank you More

by lfalgout
Recommend Dealer
Yes
Employees Worked With
Not applicable
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November 10, 2026

Jasmine very nice and helpful, fast service they always do great work on my gmc terrain More

by gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Robisnon
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November 07, 2026

Over charge for work that was not done right even after complaining about it, a simple alaiment was not done right. Even took it for a test drive with a lady and admitting that was not done right More

by eagle132212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan, Luis Guerra, Michael Caldwell, Slack Nigel, Hugh Robb, Lee Thibodeau, Jason Jason, Forrest Jones, Billy Shape, Gerry Martel, Dennis Zullo
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Nov 10, 2026 -

Group 1 GMC Southwest responded

Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration. It is concerning to hear that your alignment concerns were not fully resolved, especially after bringing them to our attention and discussing the issue during a test drive. This is not the level of service or workmanship we strive to provide. We would appreciate the opportunity to speak with you directly, review what occurred, and work toward a resolution. Please contact our Service Manager at your convenience so we can address your concerns and restore your confidence in our team. Thank you for bringing this matter to our attention. Best Regards Alex De La Peña Service Director 713-776-4661 adelapena@group1auto.com

November 07, 2026

I am very concerned about this purchase. I started getting service notifications today only having pick ed up the on Thursday night. Air filter needs to be replaced, oil change recommended, More

by tcarter64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kieth Mack
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Nov 10, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback. We appreciate you taking the time to inform us about your recent experience and apologize for the inconvenience. We deeply regret any inconvenience you may have encountered. We strive to provide exceptional customer service to all our customers, and it looks that we fell short in this instance. We will further review this experience to look for opportunities to better serve our clients. Stephen Swad General Manager sswad@group1auto.com

November 07, 2026

The staff was friendly, and the entire process was painless. They were very patient while I was searching for a truck and deciding which options I wanted. Overall, it was a great experience. More

by K Dolan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ogadea Vallecillo, Luis Guerra, Lee Thibodeau, Jason Jason
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Nov 09, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2026

Great service, Johnathan took good care of me and the communication was top notch! Would definitely bring my car back here. More

by lauren.g.ellis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Marin
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Nov 09, 2026 -

Group 1 GMC Southwest responded

Hello, we're happy you found Johnathan to be so supportive during your experience here at Group 1 GMC Southwest. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2026

The service was quick and professional and Aaron kept me posted of everything goin on. More

by Johnterenceayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron took great care of me.
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Nov 05, 2026 -

Group 1 GMC Southwest responded

Hello, we're happy you found Aaron to be so supportive during your experience here at Group 1 GMC Southwest. Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2026

My service rep was excellent, gave 5 star service to me. I’ll will be referring her to my husband for when he brings his truck. More

by frederickasmall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Muhlbach
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Nov 05, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2026

Friendliest experience I ever had with a new car vehicle purchase! I drove 3.5 hours to get there... Great inventory to select from! More

by claypetschsells
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Fruge
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Oct 31, 2026 -

Group 1 GMC Southwest responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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