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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
561 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 561 reviews

April 24, 2026

Experienced very poor customer service on recent oil change. Jordan Rasmussen refused to honor oil change promotional discount received from Group 1. Furthermore, he would not honor advertised oil cha More

by nixxonmobil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Rasmussen, Luis Guerra
Report | Print
April 19, 2026

The SERVICE ADVISOR Ronald Quevedo was excellent. Very patient and followed up multiple times to make sure I was taken care of. He made sure my main concern was addressed. Very helpful service center More

by alexgeorge281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Quevedo
Report | Print
Apr 22, 2026 -

Group 1 GMC Southwest responded

Hi, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2026

Only one thing is not good, it is too long for the waiting time if you plan to wait there for the service done. More

by aceg3389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Apr 23, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback! We apologize for the extended wait time, and we are constantly working to improve our processes to better serve our customers. We appreciate your patience and hope to see you again soon!

April 18, 2026

Good service good work great attention to customers need and knowledgeable of GMC product Thanks More

by js6083553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Apr 21, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2026

I got in and out within 2 hours. The attendant was excellent and help me use my rewards and put my code in for my discount More

by son.ago-3e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure of the guy’s name that helped me but he gave excellent service , Luis Guerra
Report | Print
Apr 17, 2026 -

Group 1 GMC Southwest responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 14, 2026

While the staff is professional and friendly, the very long service wait times are out of hand. I had an appointment for an oil change and 3 hours and 30 minutes later I was finally done. More

by aprilnewton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Tamayo
Report | Print
Apr 16, 2026 -

Group 1 GMC Southwest responded

Thank you for taking the time to speak with us directly. We appreciate the opportunity and are confident that your concern has been addressed. Should you wish to discuss anything further, please feel free to reach out to Alex De La Pena, our Service Director, adelapena@group1auto.com. Margarita Pochtovaya General Manager

April 12, 2026

Group 1 GMC Southwest gave me the best deal on my car and had excellent customer service. More

by tl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli Torres, Luis Guerra
Report | Print
Apr 14, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2026

Very POOR Management ‼️Managers avoid speaking to the Customer directly about the concerns of their vehicle. Very Unprofessional ‼️Mr.Aaron the Service Advisor was very helpful and Professional.He liste More

by Wargil49
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Aaron(Service Advisor)
Report | Print
Apr 15, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback. We sincerely apologize for your experience and understand your frustration regarding the lack of direct communication with management. This is not the level of service we aim to provide. We would appreciate the opportunity to address your concerns directly. Please feel free to reach out to Alex De La Peña, our Service Director, at adelapena@group1auto.com at your convenience. Thank you again for bringing this to our attention.     Margarita Pochtovaya General Manager

April 04, 2026

I felt like I was given a nice deal and treated very well. Thank you for making my purchase bery easy. Deeply apprciated. More

by JReyes0429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Apr 07, 2026 -

Group 1 GMC Southwest responded

Hello, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2026

Excellent to work with very professional and knowledgeable kept me up to date on progress More

by Jheindl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Apr 07, 2026 -

Group 1 GMC Southwest responded

Hello, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

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