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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
508 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 508 reviews

December 04, 2025

Great experience having my vehicle serviced. My Service Advisor took time to listen to my concerns and addressed them in detail with knowledge and professionalism. More

by robladd22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Davila
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Dec 05, 2025 -

Group 1 GMC Southwest responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 02, 2025

Charged me almost 300 dollar to replace lightbulbs and even then didn't fix my issue. More

by brandon sandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harouna Fafona, Luis Guerra
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Dec 03, 2025 -

Group 1 GMC Southwest responded

Thank you for taking the time to share your feedback. This is certainly not the experience we aim to provide, and we’re sorry to hear that your concern wasn’t fully resolved during your visit. We’d like the opportunity to review what happened, make sure the charges were appropriate, and ensure your original issue is properly fixed. Thank you for speaking with us today. We look forward to your visit tomorrow. Your trust matters to us, and we appreciate the chance to earn it back. Please call 713-776-4654 if you need any further assistance.

December 01, 2025

My service advisor was excellent, personal, professional and he made you feel very comfortable. He took excellent care of my car. More

by mbagley536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fofanda
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Dec 02, 2025 -

Group 1 GMC Southwest responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2025

Nice location, quick service on the spent. An hour and a half on a fifty five mile fifty five thousand mile checkup More

by JOHNNY.WIMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Khan, Luis Guerra
Report | Print
Nov 21, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

November 19, 2025

Oil Change and 2 recalls fixed in 3 hours. Good communication and very satisfied! Recommend. More

by jstokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Nov 20, 2025 -

Group 1 GMC Southwest responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2025

Vehicle has 3k miles and has been in that shop over 4 times. All Manufacturer issues. Fixed every time; just to be back in within weeks, for a different issues. I was sold a “Lime” and service keeps us More

by roger1alfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
Nov 20, 2025 -

Group 1 GMC Southwest responded

Thank you for taking the time to share your concerns. This is certainly not the experience we want for any of our GMC owners, especially with a new vehicle. I’m truly sorry for the repeated frustration you’ve had, and I understand how upsetting it is to be without your vehicle multiple times. Our team has reviewed your case, and every visit so far has been related to manufacturer warranty issues. While these concerns are covered by GMC, the frequency of your visits is absolutely something we take seriously. We are currently working directly with GM to ensure the right repairs and parts support are in place so you’re not dealing with ongoing disruptions. I would appreciate the opportunity to speak with you personally, review the full history together, and make sure next steps are handled the right way. Please feel free to contact me directly at your convenience 713-776-4654, and I will do everything I can to help move this toward a resolution. Thank you again for your feedback, it helps us improve, and we truly do want to restore your confidence in both your vehicle and our dealership. Wil Solano Service Manager wilsolano@Group1Auto.com

November 13, 2025

Great customer service. Fixed my problem. Service advisor was very professional and took care of my problem. More

by clyde_davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Nov 15, 2025 -

Group 1 GMC Southwest responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 18, 2025 -

clyde_davis responded

Thank you for your prompt and professional service on my GMC Sierra!

November 12, 2025

The service here is top notch. I'm quite pleased with my service manager. Work is done timely and efficiently More

by atjefferson_1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harouna Fofana
Report | Print
Nov 14, 2025 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 10, 2025

We were acknowledged and well taken care of will definitely go back in the future Thank you More

by juanalberto8624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven mauro
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Nov 13, 2025 -

Group 1 GMC Southwest responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2025

My service representative, Sxochill, was super helpful. She did everything she could to ensure my experience at GMC Southwest was excellent. I will definitely be returning in the future. More

by eric_manrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sxochill Cerr
Report | Print
Nov 08, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sxochill here at Group 1 GMC Southwest! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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