Sterling McCall Buick GMC

If you would like to get ripped off this is the place for you! Started my deal with a purchase price of $56,455 with no purchase allowance of $2500 as said online subtracted, then $695 for resistall plus $14 you! Started my deal with a purchase price of $56,455 with no purchase allowance of $2500 as said online subtracted, then $695 for resistall plus $1495 for pro package then $2995 for lifetime clear bra ($5185 for useless dealer add ons) for a total $61649 for a truck that has a MSRP of $56,455 that should have been discounted to $53995 oh it get way worse if that wasn’t a complete rip off to begin with. My 2016 corvette that has a rough trade in value of $43500 and a average trade in value of 45400 they offered me $37500 so at bare minimum lowballed me $6000!!! invoice pricing to purchase price is another approximate $10,000, so now we are at $16,000 but wait there is more let’s not forget about dealer hold back of approximately $1600 so $20,100 dealer profit is the best this dealership could do! After wasting 4 1/2 hours of my time. The manger told me that he wished me the best of luck. Probably thinking he could call me back, nope number was immediately blocked. What a complete rip off! Stay Away! Stay far far away! I have never in my life felt so insulted and disrespected. I know a thing or two about buying vehicles, just think what would happen if they knew you knew nothing and you trusted these crooks! More

Worst dealership ever. Vehicle was sold out from underneath me. Vehicle was on hold and with a loan. Do not do business with this dealership. underneath me. Vehicle was on hold and with a loan. Do not do business with this dealership. More

I bought a vehicle from this dealership back in March on a Saturday 2 days later I took it back to their service department because the vehicle was said to have a 172 point check pre certified vehicle howev a Saturday 2 days later I took it back to their service department because the vehicle was said to have a 172 point check pre certified vehicle however it had issues with the starter and the transmission. So I took the vehicle back to the dealership on following Monday I spoke to the GM on Wednesday he then told me he would be gone on Friday I figured he would be out one day but apparently it was a whole week. During that time I spoke with the service manager the sales manager the sales clerk everyone giving us a run around saying that there was nothing wrong with the transmission . It got to the point where no one was returning our calls . We then figured out other routes to get in contact with someone. They would promise to call us back and would not call us back. I started asking them who was there GM's boss no one would want to give us answers or what was the telephone number to the GM's supervisor ,everyone said they did not know. I had to call another Sterling McCall dealership who gave me their HR department who she gave me the name of the owner of Sterling McCall ,who is over the GM there at the Buick GMC location. After speaking with him ironically I got a return call from the GM about 20 minutes later. He wasn't apologetic his main concern is that he had advise me that he was going to be out of town on vacation while on speakerphone he says "didn't I tell you I was going to be on vacation for a week" .I'm sure he had other people in there with him that just angered me even more because here I am just bought a vehicle and gave a half of the amount of what the car was worth as down payment and you're concern is that you were on vacation. Still not admitting that the truck had transmission issues they continue to refuse to admit that the transmission was going out. Even though when you shift backwards it kicked in gear. Finally my husband insisted for them to look into it again and I get a call from the service manager saying oh by the way you're right there is transmission issues going on with this vehicle let us know what to do and this is two weeks later at that moment we just decided because of how rude the GM was the inappropriateness and unprofessional manner we just wanted our money back... But just to tell you how unprofessional the GM manager was when I arrivedbto pick up my check of my down payment. The GMb didn't even have enough guts to come out and hand me the check he actually sent someone else out to tell me that he stepped away from his desk. As I heard him tell the salesperson to say that to me... Even though I just had spoken to him 10 minutes prior letting him know I was on my way. And never once did he apologized and say sorry for the inconvenience but get this when we get ready to leave out the door the salesperson who handed me my check actually asked if he could do business and provide us with a different ruck ....Are you kidding me?? Really?? And two days later after receiving my check I see the truck back on their system for sale transmission has not been fixed. SMH These guys are buzzards to say the least yes buzzards!!!! they don't care about you take your money and spend it somewhere else... And these weird automatic responses that they're giving for each one of the.reviews is insulting because honestly they don't mean a word that they're saying. I think the GM should be the example for their employees in business sense the apples does not fall far from the tree their sales managers service managers all work the same way he doesn't care he's arrogant so take your money to someone else . More

Defiantly do not recommend the service department. They could care less about Customer Service. Had a very bad experience with John Ramiez, Ramon and the service manager Alvin. When I asked Alvin who h could care less about Customer Service. Had a very bad experience with John Ramiez, Ramon and the service manager Alvin. When I asked Alvin who his boss was, he told me I didn't need to talk to him because he would only direct me back to him. Then he claimed he didn't know his number. How do you not know your bosses contact number. I purchased my car 2 years ago from this dealership and had no issues with the sales department. More

Absolutely horrid dealership. They sold me a brand new car which had all sorts of problems. Granted, the dealership did not make the car, but it’s the service after the sale where one’s true colors show. car which had all sorts of problems. Granted, the dealership did not make the car, but it’s the service after the sale where one’s true colors show. Not only did the GM Casey make a bunch of empty and misleading promises but now 1 year later after ANOTHER problem arises, they turn their backs. Keeping it classy Sterling McCall! More

Sterling McCall Buick & GMC is the prime example of why customers are moving to online platforms to purchase vehicles. Although they claim to have a very simple and straightforward website to make the purc customers are moving to online platforms to purchase vehicles. Although they claim to have a very simple and straightforward website to make the purchase process more manageable, please don't believe it. You will still have to deal with the manager in the back, pretending to struggle to get to a price, even if you already have the vehicle price provided by the same store. Sterling McCall will add some random costs as part of a “package” that their website is not taking into account. I submitted all information online, set a time for easy pickup the next day. Luckily I called the next day to move my appointment and come to find out, the sales team had not done anything with my information. I was able to move my appointment for what I thought was going to be an easy pick and I started getting different prices from what I was presented online. When I asked what was the difference I couldn’t get an answer and was told to call the corporate office. I called back to dealership and finally got a sales person to tell me that the price on the website was correct and that we had a deal if I could drive to the dealership to execute. I asked the sales person if we had a deal as presented online and she said yes, and asked her to not waste any time given that I was taking an Uber to the deal ship and it was already late. She said to come down. Halfway to the dealership I get a call from the sales person. Her manger “tried” calling me to tell me that the deal had changed (fourth time in one day). So at this point I’m out $40.00 for a round trip Uber 2 hours away from my small kids and a hard hit on my credit. Thank You. Great service. Do not go! They are not honest. More

Went to lease my second car from them and was firm in what I wanted for my trade in. Went back in forth with them about what I needed, price was agreed on verbally and handshake in deal. Waited almost a what I wanted for my trade in. Went back in forth with them about what I needed, price was agreed on verbally and handshake in deal. Waited almost a month to receive the money from my trade-in to realize it was $1000 short from what we agreed on. Spoke with the sales manager to try and explain the entire process of what happened and he didn’t even give me the time of day. I am owning up to the fact that it is on me to ensure what is in the lease contract is what is final, but even a little understanding of what all happened would go a long way in retaining a customer. These guys give used car dealers a good name. Don’t trust anything they say that is not written down. Even if it is written I would recommend recording all negotiations. More

I purchased a preowned 2012 Ford F150. They claim their vehicles go through a inspection by their mechanics. Not even a month later I found out that the tires were dry rot, it had a oil leak and radiator l vehicles go through a inspection by their mechanics. Not even a month later I found out that the tires were dry rot, it had a oil leak and radiator leak. The battery was also five years old and I had to change out within the second month. I think they will put anything on their lot. More

Avoid this one like the plague. I bought a new 2019 Avoid this one like the plague. I bought a new 2019 Encore from this dealership, and have been using its services during the past two years. But hav Avoid this one like the plague. I bought a new 2019 Encore from this dealership, and have been using its services during the past two years. But have not been there lately due to COVID. I received a post card with a huge "Come back" on it offering for $24.95 to have OIl & Filter change plus Tire Rotation before 2/28. I went there, ended up with a 20,000 mile service done on my car, costing me $339.10, which they basically did what the $24.95 offer to do, plus air filter and windshield wiper change and a few spot checks, but the price went up over 10 fold. I don't blame this on the rep. who served my case, he was just doing what he was told to do. I happened to hear their morning meeting, managers were telling their sales reps. to focus on making money......Hey New flash, your sales people can't sell many cars, because your service department keeps raising ownership cost for your current customers. Being nice and polite with a shiny showroom can only help you so far. Your customers eventually have to consider their bottom line and cost-performance ratio for their own pocketbooks' sake. None of them can print money like the federal reserve, you know. More