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Group 1 GMC Southwest

Houston, TX

4.4
573 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 573 reviews

June 01, 2026

Having the Costco Auto Program here makes all the difference in the world, Gabby was very helpful in my truck purchasing process More

by xaviersmith996
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabby, Luis Guerra
Jun 03, 2026 -

Group 1 GMC Southwest responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2026

Miguel Tamayo, TERRIBLE Customer Service. Disrespectful; Rude; Ignorant; True xxxxxxx. I expected better treatment and transparency from a dealership. Unfortunately, this experience did not m More

by Noe Rocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Tamayo
May 26, 2026

I had an excellent experience with the service department at this dealership. From start to finish, the process was smooth, professional, and efficient. My service advisor was outstanding — friendly, knowled More

by eric_manrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sxochill Cerrato Alvarado
May 29, 2026 -

Group 1 GMC Southwest responded

Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 21, 2026

Poor customer service in the service department. Aaron is a liar and the manager Alex is worse, didn’t take the time to hear me out to even understand my concerns. Felt rushed off the phone. More

by Quiesseence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron, and Alex, Luis Guerra
May 23, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback, and I sincerely apologize for your experience. This is not the level of service or professionalism we strive to provide. I’m very concerned to hear that you felt unheard and rushed, and I take your comments regarding communication and trust seriously. Our goal is always to listen, understand concerns, and provide clear, respectful service at every interaction. I would appreciate the opportunity to speak with you directly to better understand what happened and work toward making this right. Please reach out to me at your convenience so we can address your concerns properly.   Best Regards Alex De La Peña Service Director - Group 1 GMC Southwest 713-776-4661 adelapena@group1auto.com

May 19, 2026

A huge thank you to Steven Mauro and Group 1 GMC Southwest for going above and beyond throughout the entire process. Their knowledge, patience, honesty, and attention to detail made everything smoot More

by pam35hou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Mauro
May 22, 2026 -

Group 1 GMC Southwest responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2026

Exelente, wonderful great experience love how they treated me especially Aaron Fofana I come back More

by Nery O. Valladares Segura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fofana
May 22, 2026 -

Group 1 GMC Southwest responded

Hi Nery, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. If you have any further questions, please don't hesitate to reach out!

May 13, 2026

Debbie Robert’s was a pleasure to work with! She was professional, helpful and very helpful. More

by isaac_mitchell54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
May 14, 2026 -

Group 1 GMC Southwest responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2026

It was a pleasant experience from the service representative who helped me to get what I needed! More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
May 14, 2026 -

Group 1 GMC Southwest responded

Hi Victor, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 11, 2026

Service department was great. Did everything they could to work with me to make sure warranty company covered my parts. Great communication and friendly staff...minus the finance More

by christopher.l.anderson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 14, 2026 -

Group 1 GMC Southwest responded

Thank you for your positive review! We're glad our service department could help with your warranty coverage. We'll definitely take note of your feedback about our finance guy and work on improving. Thanks for being a valued customer!

May 01, 2026

Excellent online purchase with knowledge at hand with excellent home delivery in less than 1 weeks. Would definitely buy another vehicle from them. Johnathan you handled my purchase very well and everyth More

by jbravo1455
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan
May 14, 2026 -

Group 1 GMC Southwest responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

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