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Sterling McCall Acura Sugar Land

Sugar Land, TX

Overview
Reviews
4.8
230 Reviews
Call Dealership (832) 944-7200

7201 Addison Ave

Sugar Land, TX

77479

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Showing 230 reviews

February 15, 2024

It took about 2 hours to complete the work on my car but everything was explained well so me and the staff were nice More

by Anna Arthur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Broderick Edwards
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Feb 23, 2024 -

Sterling McCall Acura Sugar Land responded

Thank you for your feedback. We appreciate your understanding regarding the time it took to complete the work on your car. We strive to ensure that our customers are well-informed throughout the process, and we're glad to hear that everything was explained to your satisfaction. We value your business and look forward to serving you again.

Helpful
February 14, 2024

Service Advisor, Edward Broderick provided excellent customer service in explaining the service that my car needed; and what could happen if the work was not done. I appreciate his attention to detail. More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Broderick
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Feb 16, 2024 -

Sterling McCall Acura Sugar Land responded

Thank you for sharing your positive experience with Edward! We're thrilled to hear that he provided excellent customer service by explaining the needed service for your car and detailing the potential outcomes if the work wasn't done. It's fantastic that you appreciate his attention to detail, and we're grateful for your "10" rating for Edward. We're grateful for your trust in us, and we look forward to serving you again in the future!

Helpful
February 13, 2024

Prateek - The Service Advisor - Very Polite - Amicable - Knowledgeable- Excellent Host - I would request him any day - More

by ChandrAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prateek
Report | Print
Feb 16, 2024 -

Sterling McCall Acura Sugar Land responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
February 12, 2024

Clean, organize, good customer service, good communication and follow-up, automated scheduling and communication between mechanics and customers More

by khai_binh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick
Report | Print
Feb 13, 2024 -

Sterling McCall Acura Sugar Land responded

Thank you for sharing your positive feedback! We're pleased to hear that you had a positive experience with our clean and organized facilities, good customer service, effective communication, and automated scheduling. We appreciate your business and look forward to serving you again in the future!

Helpful
February 10, 2024

Very good service from them - special thanks to Avdvisor Andy Garcia - thanks again for your help More

by kj.joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Garcia
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Feb 13, 2024 -

Sterling McCall Acura Sugar Land responded

It's fantastic to hear that you had a great experience and that Andy provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful 1
February 08, 2024

above & beyond. timely friendly. above & beyond. timely friendly. above & beyond. timely friendly. above & beyond. timely friendly. above & beyond. timely friend More

by ttpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Garcia
Report | Print
Feb 10, 2024 -

Sterling McCall Acura Sugar Land responded

Thank you for your enthusiastic feedback! We're thrilled to hear that our team went above and beyond to provide timely and friendly service. Your satisfaction is what drives us, and we appreciate your continued trust in our services. We appreciate your business and look forward to serving you again.

Helpful
February 08, 2024

I went for service update. Broderick was very helpful. My vehicle was ready before the estimated time. I always take my vehicle there because of great service. More

by Mina Kermally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick Edwards
Report | Print
Feb 10, 2024 -

Sterling McCall Acura Sugar Land responded

We're delighted to hear that Broderick provided helpful service and that your vehicle was ready before the estimated time. It's great to know that you consistently choose to take your vehicle there because of the great service. Thank you for your continued trust in our services, and we look forward to serving you again in the future!

Helpful
February 07, 2024

Got me in and out! Great experience and great customer service. General manager was very pleasant as well. More

by sabrinadadie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April and General Manager
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Feb 10, 2024 -

Sterling McCall Acura Sugar Land responded

We're delighted to hear that you had a great experience with efficient service and excellent customer service. It's also wonderful that the general manager contributed to a pleasant overall experience. Thank you for choosing our services, and we look forward to serving you again in the future!

Helpful
February 07, 2024

Outstanding customer service both in sales and in service. Nice atmosphere with friendly staff who treated me with kindness and hospitality. More

by Maximus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike and J
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Feb 08, 2024 -

Sterling McCall Acura Sugar Land responded

We're thrilled to receive your positive feedback about the outstanding customer service you experienced both in sales and service. Creating a welcoming atmosphere with friendly and kind staff is a priority for us, and we're delighted that you felt well taken care of. Thank you for choosing us, and we look forward to serving you again in the future.

Helpful
February 04, 2024

Excellent service! Mr. Broderick was very hopeful and knowledgeable about the services of my vehicle. He has a great personality and alway offer excellent costumer serv More

by Loantnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick
Report | Print
Feb 08, 2024 -

Sterling McCall Acura Sugar Land responded

Thank you for sharing your positive experience with Mr. Broderick and highlighting his helpfulness, knowledge, and excellent customer service. It's great to hear that he has consistently provided you with a positive experience when servicing your vehicle. Your recommendation is valuable, and Mr. Broderick will appreciate your kind words. Safe and enjoyable travels in your well-serviced vehicle!

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