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Sterling McCall Acura Sugar Land
Sugar Land, TX
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 383 reviews
March 11, 2021
Very disappointing interaction and an unpleasant experience overall. The interaction with what I think is one of the managers named Mike was especially very disappointing. I took my car for a tra experience overall. The interaction with what I think is one of the managers named Mike was especially very disappointing. I took my car for a trade in estimate and had identified a car that I wanted to test drive and trade in for. While the car was fine, the interactions were extremely unpleasant. The trade in offer was insultingly low, which in itself might not have been an issue, but there was a complete lack of trust or good faith negotiation. I had a much higher offer from a different dealership and for some reason the people want "proof" from a potential customer for everything. The sales associate understood that I wasn't interested in the offer anymore, in comes who I think is the manager named Mike and this is where the experience deteriorated fully. He used every tactic in the book to try and apply pressure to make a sale and when he realized the deal wasn't going to happen became rude. They don't even give you your own car keys back and try to hold on to it for as long as possible in a completely different room hoping to pressure the customer into a sale. It was also pretty obvious they only bother about a customer if they see a sale happening. When he realized it wasn't going to he actually walked away while we were still talking and I was asking him where my car was parked. He couldn't save the sale and was clearly frustrated. If he negotiated in good faith rather than getting flustered and starting to accuse me of lying, he probably would have got the sale because the car I test drove was decent. Him just walking away frustrated while I'm asking where my car was parked is just unacceptable. If his approach was even slightly better they might have had a satisfied customer and not this review. Instead they lost a willing customer to a Carmax pretty close. This is a real shame because my experience in other Sterling McCall dealerships have always been great. I've purchased two cars at different times from another dealer (Sterling McCall Fort Bend Toyota) and they were amazing. This particular interaction however was one of the worst experience I've had. More
by bhar
Employees Worked With
Mike
February 25, 2021
Kudos to AJ in sales, Shawn in finance and the parts & service fellows! I recently purchased a certified pre-owned RDX, my fourth Acura purchase spanning thirty years and different dealers. I wish to est service fellows! I recently purchased a certified pre-owned RDX, my fourth Acura purchase spanning thirty years and different dealers. I wish to establish as a matter of record that my purchase at Acura of Sugarland was the best dealer choice I could have made for this purchase. There were other options. The professionalism, patience, and respect I was shown was second to none. AJ in sales did a fine job communicating in a timely fashion, listening to, and accommodating my needs without any undo pressure. The ability to listen is often lacking in a high-pressure sales environment. AJ’s ability to listen enabled him to efficiently locate a pristine, low-mileage vehicle that satisfied all my requirements. The contract negotiating and finance process was up-front, fair, and with no unexpected surprises. My questions to the parts & services fellows regarding future service and maintenance were answered professionally and in detail. I was impressed further by the friendliness and attentiveness of members of the staff who were not involved I the transaction. The periodic follow-up communications about my purchase are appreciated and reflect well on the overall customer service experience. I have and will continue to recommend Acura Sugarland to family and friends. More
by preiff
Employees Worked With
AJ, Shawn, parts & service staff
January 21, 2021
THE WORST SCAMMERS EVER. BUYERS BE AWARE. NEVER BELIEVE THEIR MUTUALLY AGREED UPON PHONE, TEXT, OR EMAIL OFFER. They lie and raise the price when they notice you like the car or you have travelled from a l THEIR MUTUALLY AGREED UPON PHONE, TEXT, OR EMAIL OFFER. They lie and raise the price when they notice you like the car or you have travelled from a long distance. WORST DEALERSHIP I EVER DEALT WITH. THE ONLY REGRET, I DIDN’T READ THEIR GOOGLE REVIEWS BEFORE PURCHASING THE CAR. Lesson learned. The sales rep agreed to my verbal AND email offer. However, after I arrived at the dealership, from over 1-hour 20mins drive, with someone else, picking him up early from his job, and picking my kids up early from their school, I was told the sales rep made a mistake and the price is $3,676.58 more than form the price they agreed with me in writing/texts. At the dealership, I really believed them and their general manager, but after arriving at home, I checked their google reviews and noticed that many people had the same experience/complain. BIG TIME SCAMMERS. PLEASE SAVE YOURSELVES & AVOID AT ALL COST. I RATHER PAY MORE AND DEAL WITH HONORABLE PEOPLE THAN DEAL WITH SCAMMERS AND SUPPORT THEM WITH MY BUSINESS. In this great country, we honor our oral and/or written promise/ offer/ agreement/ contract. BUYERS BE AWARE. More
by msiddiqi
Employees Worked With
April
