Sterling McCall Acura Sugar Land

Lies after Lies, not a trusted dealership....worst experience I've ever had with a dealership. Damaged my car with their complementary "hand" wash. First and foremost, false advertising as they r experience I've ever had with a dealership. Damaged my car with their complementary "hand" wash. First and foremost, false advertising as they run the car through machine wash even though clearly stated on the bill as a handwash. They damaged the hood by trying to take bird poop out and scratched up the areas and took the paint off. The manager and advisor said it wasn't them and did not take responsibility for it. Even though it wasn't there before I brought it in and they said they couldn't tell when I brought it because the car was "dirty" and it was under their shade so they couldn't see it, and that's why they didn't make a note on their report. All lies, they scratched up my car and won't do anything about it. Also insinuated that when I came to check my car after it was ready that I went to the front to check the hood like I knew it was there before. I think most people always check their car after they get it back from the mechanic or dealer and the sun was blazing at the scratches so it wasn't very hard to miss it. The only reason I brought the 2019 TLX is that it failed the ECG portion of the state inspection. I brought the car one week ago and they said they couldn't do anything about it and just need to drive it. Then when I brought it back a week later after it failed again they were able to reset the computer codes and fix it, something they could have done the first time I brought it in. I tried to bring it in twice before and once they called and canceled my appointment said, don't bring it in just drive it. After driving 300 plus miles and still not able to pass the inspection they were able to take me in. I ended up having to pay for state inspection twice, even though I didn't ask for the dealership to do the state inspection I just wanted the codes to be ready so I can take it back to the original place I failed the inspection and get it passed. The dealer only drove 2 miles on it to get the ECG code ready. So obviously they could have fixed it the first time I brought it. Horrible service, in the end, damaged my car and now I have to take it to a body shop to get it fixed. They said they could send it to their detail for $300 and charge me but still wouldn't fix the paint they took off and would need to go to the body shop to have it repainted. Will never come back to this dealership and horrible experience with Acura now in general. Doesn't take responsibility for the damages they cause. Beware, and be sure to take pictures before taking it in for service and also probably best to turn down the complimentary car wash. More

Kudos to AJ in sales, Shawn in finance and the parts & service fellows! I recently purchased a certified pre-owned RDX, my fourth Acura purchase spanning thirty years and different dealers. I wish to est service fellows! I recently purchased a certified pre-owned RDX, my fourth Acura purchase spanning thirty years and different dealers. I wish to establish as a matter of record that my purchase at Acura of Sugarland was the best dealer choice I could have made for this purchase. There were other options. The professionalism, patience, and respect I was shown was second to none. AJ in sales did a fine job communicating in a timely fashion, listening to, and accommodating my needs without any undo pressure. The ability to listen is often lacking in a high-pressure sales environment. AJ’s ability to listen enabled him to efficiently locate a pristine, low-mileage vehicle that satisfied all my requirements. The contract negotiating and finance process was up-front, fair, and with no unexpected surprises. My questions to the parts & services fellows regarding future service and maintenance were answered professionally and in detail. I was impressed further by the friendliness and attentiveness of members of the staff who were not involved I the transaction. The periodic follow-up communications about my purchase are appreciated and reflect well on the overall customer service experience. I have and will continue to recommend Acura Sugarland to family and friends. More

THE WORST SCAMMERS EVER. BUYERS BE AWARE. NEVER BELIEVE THEIR MUTUALLY AGREED UPON PHONE, TEXT, OR EMAIL OFFER. They lie and raise the price when they notice you like the car or you have travelled from a l THEIR MUTUALLY AGREED UPON PHONE, TEXT, OR EMAIL OFFER. They lie and raise the price when they notice you like the car or you have travelled from a long distance. WORST DEALERSHIP I EVER DEALT WITH. THE ONLY REGRET, I DIDN’T READ THEIR GOOGLE REVIEWS BEFORE PURCHASING THE CAR. Lesson learned. The sales rep agreed to my verbal AND email offer. However, after I arrived at the dealership, from over 1-hour 20mins drive, with someone else, picking him up early from his job, and picking my kids up early from their school, I was told the sales rep made a mistake and the price is $3,676.58 more than form the price they agreed with me in writing/texts. At the dealership, I really believed them and their general manager, but after arriving at home, I checked their google reviews and noticed that many people had the same experience/complain. BIG TIME SCAMMERS. PLEASE SAVE YOURSELVES & AVOID AT ALL COST. I RATHER PAY MORE AND DEAL WITH HONORABLE PEOPLE THAN DEAL WITH SCAMMERS AND SUPPORT THEM WITH MY BUSINESS. In this great country, we honor our oral and/or written promise/ offer/ agreement/ contract. BUYERS BE AWARE. More