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Sterling McCall Acura Sugar Land

Sugar Land, TX

Overview
Reviews
4.9
320 Reviews
Call Dealership (832) 944-7200

7201 Addison Ave

Sugar Land, TX

77479

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Showing 320 reviews

October 21, 2023

I own a Honda and the dealership welcomed me rather than sending me to a Honda dealership. The service department was very friendly and helpful. I appreciate their willingness to help non Acura car owners. More

by marilynfsims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josua
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Oct 24, 2023 -

Sterling McCall Acura Sugar Land responded

It's great to hear that you had a positive experience at Sterling McCall Acura in Sugar Land, even as a Honda owner. Our willingness to help you and their excellent service are certainly commendable. Your satisfaction is important!

October 21, 2023

They are courteous, professional, and customer minded. Margo Bearb is the best!!! She goes above and beyond everytime, and is a big reason that I keep coming back!! More

by MCF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo Bearb
Report | Print
Oct 21, 2023 -

MCF responded

Respond publically to Sterling McCall Acura Sugar Land and inform Margo of my review! SHE IS GREAT!!!!

Oct 23, 2023 -

Sterling McCall Acura Sugar Land responded

Thank you for your kind words for our staff, we appreciate it!

October 19, 2023

The service at car repair is poor . The estimate is wrong , bad service and poor. More

by saigon7311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Margo
Report | Print
Oct 20, 2023 -

Sterling McCall Acura Sugar Land responded

Thank you for your feedback about this experience you had during your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Valerian Kuznetsov, General Manager val@sterlingmccallacura.com

October 19, 2023

April was really nice and helpful! The dealership was very nice!! My husband and I loved the experience! More

by Nickey.Solomon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April
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Oct 21, 2023 -

Sterling McCall Acura Sugar Land responded

It's wonderful to hear that April was really nice and helpful and that you and your husband loved the experience at Sterling McCall Acura Sugar Land. Exceptional customer service can make a significant difference, and it's clear that your experience was a positive one. Your satisfaction is our priority.

October 14, 2023

I waited 5 hours for the Service even after the appointment and my issue still hasn't resolved for the error code of my Acura MDX 2019. I was told to drive for 500 miles and I had driven. Now they' More

by herorehan02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cheng
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Oct 16, 2023 -

Sterling McCall Acura Sugar Land responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 12, 2023

Good service and good manners. . also is honest to customers.I will come back again. More

by caroller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Garcia
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Oct 13, 2023 -

Sterling McCall Acura Sugar Land responded

It's great to hear that you received good service, good manners, and honesty from Sterling McCall Acura Sugar Land. These are all essential qualities for a positive customer experience. Knowing you'll come back again speaks volumes about the trust we've earned. Thanks for sharing your positive feedback!

October 12, 2023

Great service department. Kept me informed frequently of the status of my car. Free car wash never hurts! More

by bwalker53114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pratik
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Oct 14, 2023 -

Sterling McCall Acura Sugar Land responded

It's fantastic to hear that you had a great experience with our service department, and we kept you informed about the status of your car. A free car wash is a nice added touch that many customers appreciate. Thanks for sharing your thoughts!

October 05, 2023

Always friendly and professional! They take care of their customers! I think Margo is the best! More

by ullmann0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Oct 06, 2023 -

Sterling McCall Acura Sugar Land responded

We are thrilled that Margo provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 05, 2023

I had a great experience at this dealership. The service was top-notch, and my advisor was polite and informative and made sure I had a pleasant experience. He also made sure I was aware of some More

by provisio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick, Edwa
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Oct 07, 2023 -

Sterling McCall Acura Sugar Land responded

It's truly wonderful to hear that you had a great experience with Sterling McCall Acura Sugar Land and that the service advisors provided top-notch assistance. Thank you for sharing your glowing review!

October 04, 2023

Excellent dealer to purchaser relationship. Knows you and your car. Takes good care of you during any maintenance needs. Will keep going for any future card. More

by Ron Walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick and Pratik
Report | Print
Oct 05, 2023 -

Sterling McCall Acura Sugar Land responded

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Sterling McCall Acura Sugar Land! We appreciate your business!

Oct 05, 2023 -

Ron Walters responded

Great service and great people.

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