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Sterling McCall Acura Sugar Land

Sugar Land, TX

4.8
383 Reviews

7201 Addison Ave

Sugar Land, TX

77479

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Showing 383 reviews

April 15, 2025

Welcoming environment where the employees listen attentively to your concerns then caringly and excellently serve you. More

by hadsinco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
April 15, 2025

1.had to come back to the dealership to set the oil at 100% 2. The jack and wheel lock was left out as is and was wasn’t locked and put away. More

by SV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Apr 16, 2025 -

Sterling McCall Acura Sugar Land responded

I do apologize for the inconvenience this may have caused you. We always strive to make the service process as seamless as possible. I will be reaching out to you personally to see if i can assist you with anything. We value you as a customer and thank you for the opportunity to service your vehicle. Kamil Masood Service Director 832-944-7257 kmasood@acurasugarland.com

April 15, 2025

The service rep, Broderick, did a thorough job answering my questions and gave a realistic estimated completion time. More

by jlawton18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick
Apr 17, 2025 -

Sterling McCall Acura Sugar Land responded

Hi, thank you for your kind review; we are happy to pass your comments to Broderick here at Sterling McCall Acura Sugar Land! We hope you have a great day!

April 15, 2025

Friendly, honest, and quick service. Easy to schedule a service online, and good report on any issues. More

by zhang_html
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick Edwards
Apr 17, 2025 -

Sterling McCall Acura Sugar Land responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2025

Excellent experience. I highly recommend Sterling Acura of Sugar Land, and especially Cortez Terry for your next purchase. More

by rlandry64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cortez Terry
Apr 17, 2025 -

Sterling McCall Acura Sugar Land responded

Hi, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 12, 2025

Very friendly and polite employees that work here. They make sure you are covered for a ride home/other location if needed and are very timely with their vehicle services. I would say the only downfal More

by Whitney K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderick Edwards
Apr 14, 2025 -

Sterling McCall Acura Sugar Land responded

Hello Whitney, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (832) 944-7200 when you have a chance. Thank you, and we look forward to hearing from you.Hello Whitney, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (832) 944-7200 when you have a chance. Thank you, and we look forward to hearing from you.

April 10, 2025

I had the best experience. Mike tran was awesome. As was Lauderdale. Really good customer service and not your typical dealer ship. It was an extremely pleasant experience. More

by Kiqu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike tran and lauderdale
Apr 11, 2025 -

Sterling McCall Acura Sugar Land responded

Hi Kiqu, thank you for your kind review; we are happy to pass along your comments to Mike tran & Lauderdale and the team here at Sterling McCall Acura Sugar Land! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2025

don't buy cars here this happened to me I bought a pickup truck on 03/08/25 SUV for my wife because the one we had broke down and I bought a 2019 Chevy Tahoe and after three days the transmission went bad an More

by marcosesquivel21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joaquin Jay Gonzalez Client Advisor
Apr 11, 2025 -

Sterling McCall Acura Sugar Land responded

Hi Marcos, I want to sincerely apologize for the frustrating experience you’ve had. I completely understand how upsetting this situation must be, and I truly appreciate your patience. I want to let you know that I should have a resolution today that will allow you to return the vehicle. I’ll reach out as soon as everything is finalized so we can move forward and make this right for you and your wife. Please don’t hesitate to reach out to me directly if you have any questions in the meantime. Kolby R Wahl General Manager kwahl@acurasugarland.com

Apr 11, 2025 -

marcosesquivel21 responded

Thank you for your message and for taking the time to acknowledge the situation. I appreciate your understanding and your commitment to finding a resolution. I’ll wait to hear back from you once everything is finalized, and I truly hope we can get this resolved smoothly. Please do keep me posted, and I’ll be available if anything else is needed in the meantime. Best regards, Marcos Esquivel

April 08, 2025

Christian was extremely helpful in keeping me updated on the progress of the service until completion. More

by usankaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Apr 09, 2025 -

Sterling McCall Acura Sugar Land responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura Sugar Land. We hope to see you soon!

April 03, 2025

Very good. Mike was great. Very easy process and very happy with Acura Sugar Land More

by christopher.m.atnip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tran
Apr 06, 2025 -

Sterling McCall Acura Sugar Land responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura Sugar Land. Please don't hesitate to reach out if there's anything additional we can do for you.

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