Group 1 Acura Sugar Land

I was satisfied with today's visit. The service rep worked swiftly to get me set up for maintenance, and got me out in a timely manner The service rep worked swiftly to get me set up for maintenance, and got me out in a timely manner More

From start to finish, one of the best experiences I have ever had buying a car! And I have had many in my lifetime! Very friendly and helpful to get me want I wanted!! Ron Roath was the most sincere man ever had buying a car! And I have had many in my lifetime! Very friendly and helpful to get me want I wanted!! Ron Roath was the most sincere man and he helped me above and beyond! More

I don’t have sent bad things to say about this company and no complaints. My experience was fine and no complaints. My experience was fine More

Always great service whether buying a car or visiting for service. We set up a service contract to ensure our Acura is regularly maintained. Highly recommend. service. We set up a service contract to ensure our Acura is regularly maintained. Highly recommend. More

Sarp Gurer, my Service Consultant, is fantastic! ! He was prompt, efficient, friendly and courteous. I highly recommend him!! The customer service and facility are outstanding. ! He was prompt, efficient, friendly and courteous. I highly recommend him!! The customer service and facility are outstanding. More

Wonderful experience with Mike Tran! Easy to work with and very knowledgeable! Would highly recommend! Easy to work with and very knowledgeable! Would highly recommend! More

Oil change and state inspection was done quick and in timely manner. Kevin provided great service. timely manner. Kevin provided great service. More

Muhammad and Sharp in the service department went above and beyond excellent customer service, they made me feel special.Thanks you guys!! and beyond excellent customer service, they made me feel special.Thanks you guys!! More

Acura Sugarland is timely with the service and keeps customers informed of the service status. My service advisor is always personable. customers informed of the service status. My service advisor is always personable. More

Ms. April Jackson was excellent throughout our experience at Group 1 Acura Sugar Land. We actually came to the dealership with no intention of purchasing a vehicle that day. The plan was simply to browse and at Group 1 Acura Sugar Land. We actually came to the dealership with no intention of purchasing a vehicle that day. The plan was simply to browse and look at our options. However, our experience with Ms. April ultimately convinced us to move forward with a purchase. She was incredibly kind, sincere, patient, and professional, and we never felt pressured or rushed. Her genuine approach made us feel comfortable and confident in our decision. I would return to this dealership in the future specifically because of Ms. April, and I would gladly work with her again. Unfortunately, I cannot say the same about my experience with the finance department. During the final paperwork, we were asked to complete the transaction using a touchscreen that was lagging and becoming frustrating to use. My daughter asked Diane/Diana in finance why there was not an option to use paper or DocuSign, as we have done at other dealerships. Her response was a sarcastic, “Because technology has advanced,” which she proceeded to repeat three times. The tone and response were unnecessary, condescending, and disrespectful. A simple explanation would have been sufficient. We have purchased vehicles from many dealerships over the years, and I have never experienced this level of unprofessionalism from a finance department. If I were judging Acura Sugar Land solely based on this interaction, I would not return or recommend this dealership to others. Thankfully, Ms. April’s professionalism, sincerity, and kindness made a significant difference in our overall experience. The fact that we walked in only intending to browse and ultimately purchased a vehicle speaks to the quality of service she provided. She is truly an asset to this dealership and the reason I would consider returning in the future. If I do return, I would only want to work with Ms. April again. More