Group 1 Acura Sugar Land

The vehicle selection and pricing was great. A special shout out to Saleslady April whose customer service and knowledge of the vehicles was exceptional. A special shout out to Saleslady April whose customer service and knowledge of the vehicles was exceptional. More

I never had any issues with this dealership until my last visit. Saturday morning I was inspecting my tires and noticed they had worn really badly and the cords were starting to show. I called to make an app visit. Saturday morning I was inspecting my tires and noticed they had worn really badly and the cords were starting to show. I called to make an appointment and notified the service manager I was brining in just the wheels since i was worried that I would have a blowout. I brought the tires in and the service manager had a tech bring them to the back. I specifically asked how long will it take, since I had my wife's car and I could run home and come back when they were finished. He said they won't take long and I should park my car and wait inside. After an hour of waiting, I asked the service manager how much longer and he said it won't be that much longer. I went out to look in the shop and noticed my tires still sitting there untouched. After another 45 minutes they finally mounted and balanced my tires. When it was time to pay, I was shocked that the price was $100+ more than what I had paid not even two months before. I asked the service manager if they could honor the price I paid last time since I take my car and my wife's car here for every oil change and service. He talked with his service director and came back with a no. At that point I was furious after waiting 2 hours for 2 tires, which they didn't even need to take of the car since I brought them in I demanded to see the service direct. Talking with the service direct he had a smug attitude and kept repeated that he cannot take a loss on tires, but seemed like he wasn't worried about losing a customer. After explaining my situation, he stated that they will figure out the at cost price and sell it at that. That infuriated me even more knowing that he just told me no, expecting me to just pay the price, but already figured out the cost when I went back in to discuss. This is only the first bad experience I've had with them and hopefully it is not a foreshadowing of more things to come. More

Mike was great and very attentive. Acura Sugar Land made the buying experience enjoyable and quick. Acura Sugar Land made the buying experience enjoyable and quick. More

Service is Great, I was able to get an appointment & only wait 1 hour, I had all of the fluids changed wait 1 hour, I had all of the fluids changed More

Very courteous and attentive staff. I felt well taken care of. My advisor checked-in with me several times to give an update on the status of the work. I felt well taken care of. My advisor checked-in with me several times to give an update on the status of the work. More

I was satisfied with today's visit. The service rep worked swiftly to get me set up for maintenance, and got me out in a timely manner The service rep worked swiftly to get me set up for maintenance, and got me out in a timely manner More

From start to finish, one of the best experiences I have ever had buying a car! And I have had many in my lifetime! Very friendly and helpful to get me want I wanted!! Ron Roath was the most sincere man ever had buying a car! And I have had many in my lifetime! Very friendly and helpful to get me want I wanted!! Ron Roath was the most sincere man and he helped me above and beyond! More

I don’t have sent bad things to say about this company and no complaints. My experience was fine and no complaints. My experience was fine More

Always great service whether buying a car or visiting for service. We set up a service contract to ensure our Acura is regularly maintained. Highly recommend. service. We set up a service contract to ensure our Acura is regularly maintained. Highly recommend. More