Sterling McCall Acura Sugar Land

Sarp Gurer assisted me with my service visit today. He was incredibly enthusiastic and provided detailed guidance regarding the services; he even helped me schedule an appointment to address a recall i He was incredibly enthusiastic and provided detailed guidance regarding the services; he even helped me schedule an appointment to address a recall issue. I will definitely be returning here. I have visited this location many times over the five years since I purchased my vehicle—even after moving to the Northwest area—and they have never once let me down. I look forward to coming back again. More

Very efficient maintenance service; completed the inspection, oil and filter changes, plus complementary wash in 3hrs. Staff was very friendly and offered some useful information inspection, oil and filter changes, plus complementary wash in 3hrs. Staff was very friendly and offered some useful information More

April Jackson, my sales advisor, did an excellent job. She was able to get me into a new RDX and trade in my older one. She was able to get me into a new RDX and trade in my older one. More

Dealership service representative was very friendly. He promptly identified me in the system, too necessary information and escorted me to the waiting room. He showed me when the rest rooms were and th He promptly identified me in the system, too necessary information and escorted me to the waiting room. He showed me when the rest rooms were and the coffee bar. He followed the progress of my car’s servicing and kept me informed. He had the car parked in an accessible location after serving and lead me to it. More

I recently purchased a 2026 Acura ADX from Sterling McCall Acura, and I can honestly say the experience was exceptional from start to finish. Mr. Ron took outstanding care of me throughout the entir McCall Acura, and I can honestly say the experience was exceptional from start to finish. Mr. Ron took outstanding care of me throughout the entire process. He was professional, patient, and extremely knowledgeable about the vehicle. He made sure every question I had was answered and truly went above and beyond to make the experience smooth and enjoyable. Buying a car can sometimes feel stressful, but Mr. Ron exceeded my expectations and made it feel effortless. I absolutely love my new 2026 Acura ADX and couldn’t be happier with my decision to purchase from Sterling McCall. If you’re in the market for a vehicle and want top-tier customer service, I highly recommend asking for Mr. Ron. You won’t be disappointed! More

The process was much faster than previous times that we’ve bought cars. The salesperson was very knowledgeable about each vehicle we looked at. we’ve bought cars. The salesperson was very knowledgeable about each vehicle we looked at. More

This is the 3rd vehicle in 3 years that we have gotten from this dealership. The first time we had issues and the management went above and beyond to fix it. The last two times have been nothing short of from this dealership. The first time we had issues and the management went above and beyond to fix it. The last two times have been nothing short of amazing. We will definitely be back getting more vehicles from them. More

I recently purchased a certified pre-owned vehicle from Sugar Land Sterling McCall Acura (Group 1 Acura), and my experience was extremely disappointing. Earlier in the day, my first visit was great. Noah Sugar Land Sterling McCall Acura (Group 1 Acura), and my experience was extremely disappointing. Earlier in the day, my first visit was great. Noah Gelagil, who is fairly new and still learning, was patient, kind, and professional. I came in informed and ready to buy, and he handled everything well, even during firm negotiations with my family friend present. When I returned alone to finalize the purchase, the entire tone changed. I had already secured financing through my bank and made that clear. Instead of respecting my decision, I was repeatedly pressured to finance through the dealership. Mike Tran, the finance manager, stepped in first. When I stood firm, he brought in Robert Anderson, who called my decision “stupid” and tried to delay the deal by claiming I didn’t have the proper documents. I was in direct contact with my bank and knew that was false. Once they realized I wasn’t going to be pressured into changing my mind, Robert left. Mike Tran returned to complete the paperwork for my trade-in and purchase, and that experience was just as frustrating. He barely acknowledged me, did not explain anything I was signing, and made no effort to guide me through the process. The only time he engaged was to push add-ons. After I declined, he made a passive comment under his breath about me not even asking the price, which was unnecessary and unprofessional. After signing, the lack of service became even more obvious. No one told me where to go. No one offered help. No one explained next steps. The entire customer care team disappeared, and I was left standing there trying to figure out where my new car even was. I eventually found Alesandro Rendino, the pre-owned car manager who had been involved earlier. While waiting for him to contact Noah to bring the car around, I shared how disheartening it was to experience such a decline in service after choosing not to finance through the dealership. Instead of acknowledging my concerns, he justified the behavior and tied it back to my decision, saying they were just trying to “look out” for me. That explanation made things worse. Customer service should not decline because a customer makes a decision you don’t benefit from. What made this even more disappointing was how clearly the tone shifted when I was there alone. When I had a male family friend with me, the interaction was respectful. When I stood on my own decisions, the tone became dismissive and condescending. I have over 20 years of experience in customer service, and I have never treated someone this way, regardless of whether they made me money or not. I will never recommend this dealership to anyone. No one deserves to be treated this way. More

Had an amazing experience with Omar. He went above and beyond to get the services completed that I needed. Very knowledgeable and kind. Coming back to Acura has been a good experience an He went above and beyond to get the services completed that I needed. Very knowledgeable and kind. Coming back to Acura has been a good experience and I was reminded of their great service and care for customers through working with Omar. Thank you! More

The staff was friendly immediately upon arrival, professional, and knowledgeable. The service advisor Omar was extremely helpful. professional, and knowledgeable. The service advisor Omar was extremely helpful. More