Stephen Wade Auto Center

Waiting Received my new Ram Sept 13, 2014. Still waiting on the detailing, window tinting and tonneau cover to be done. Also payoff doesn't look to be compl Received my new Ram Sept 13, 2014. Still waiting on the detailing, window tinting and tonneau cover to be done. Also payoff doesn't look to be complete on trade-in. This is the 23rd day waiting??? More

Initial drive with Sales Rep noted windshield noise. Took 3 trips (each time the vehicle was left for two or three days) back to dealership to correct a factory problem. Brian in sales was helpful in correct 3 trips (each time the vehicle was left for two or three days) back to dealership to correct a factory problem. Brian in sales was helpful in correcting this matter, however the service department failed to ensure that the noise problem was corrected. After the second visit, Jerry from the service department finally contacted the factory and found out that this particular model had similar problems. He contacted a different glass company (Safelite) and was able to have the problem repaired. We live 2 hours from St George so every trip to the dealer is a big expense. Brian did give us a free tank of gas to help defray the expense but our time is valuable also. When we picked up the vehicle after the first attempted repair the interior was very dirty. There was a utility knife left on the floorboard of the passenger side. The vehicle had been detailed the day we bought it so it was clean when we dropped it off. Who is responsible for overseeing the qualitly control? Overall, the experience was substandard. I traded in a 2012 model that I purchased from Stephen Wade barely a year ago for this 2013 model. I doubt very seriously that I will be back to Stephen Wade for any other vehicle purchase. More

We purchased our new 2014 Jeep Cherokee Limited from Stephen Wade after visiting Jeep dealers as far away as Las Vegas. We found the staff very professional, customer oriented and very knowledgeable. To Stephen Wade after visiting Jeep dealers as far away as Las Vegas. We found the staff very professional, customer oriented and very knowledgeable. Tony, Brian and Matt Muir went out of their way to make us very comfortable with our purchase. On delivery, Tony provided an extensive hands on demo of the working of the Limited and as a result of that we were able to use all the accessories of the vehicle from the moment we drove it off the lot. I felt we were treated very fairly with our trade ins and the whole process from beginning to end was very easy. I have no reservations in recommending Stephen Wade to my friends. Job very well done!! Ken More

I am from Mesquite, NV and I was interested in 2 vehicles prior to the one that I actually bought. A pacifica and an Explorer that I saw online. I had been talking online with a rep to set me up with a test prior to the one that I actually bought. A pacifica and an Explorer that I saw online. I had been talking online with a rep to set me up with a test drive on both the vehicles and scheduled a date. When I arrived the rep was busy with someone else and handed me off to another rep. The Pacifica was in such poor condition that even the sales rep was scared to take it on the freeway for fear of safety, which left me thinking how it got past the vehicle inspection at Stephen Wade because everytime I applied the brakes there was a huge clunk and a jerk. The inside of the car had rust stains everywhere and looked like it might have been pulled from a flood. Personally I thought the car was an embarassment to your company. To my surprise I still saw it advertised on your website 2 weeks later and for the same asking price. The Explorer was in mint condition and was actually my preferred buy when I made the test drive appointment. To my disappointment I was immeadiately notified that the Explorer had no gas so we couldn't drive it that far and that they had to run and get the license plates to put them on so that we could take it out. The representative should have taken to the gas station and filled it up immeadiately and the tags should have already been on the vehicle. That agitated me because I had made the test drive appoinment and expected both cars to be ready for me to try out, especially since the Explorer was my preferred vehicle. I loved the Explorer but it ended up being just out of my price range by 500.00. and you guys couldn't budge on the price. About 3 weeks to a month later I became interested in the Dodge Caliber that I saw online. I came in for a test drive and everything this visit was as it should have been. The rep was ready, the car was ready, it was filled with gas and the tags were on the car. The rep was really friendly and I decided that I wanted the vehicle. The sale process was as expected but there was some confusion towards the end. The rep told me that he could get me a discount since I was a returning buyer and had bought my 2001 Pontiac there, which was also my trade in, but that somehow got forgotten in the shuffle. I was also told that I was to get 200.00 for my trade in, but when I got to the finance guy he was under the impression that I was only to get 100.00 and ended up having to change the paperwork. Other than that things were smooth and I loved the staff. :) They brought my car to me in Mesquite since they had to pick up some vehicles at the Motocross race, which I think is frigging fantastic! Thank you Stephen Wade, you guys rock, even with your little mistakes! ;) More

Tony Han was straight forward, no games, listened to what my husband wanted and made it happen. Even drove the vehicle to us! Tony helped setup my phone for hands free, showed us how everything worked, an my husband wanted and made it happen. Even drove the vehicle to us! Tony helped setup my phone for hands free, showed us how everything worked, and made the purchase stress free by doing most of the paper work over the phone and driving it to us for signatures since my husband is disabled. Very kind. Tricia Z. More

During this past weekend, my car buying experience (actually my truck buying experience) changed my perception of buying from a dealer. Because of past experiences with other dealers, I dreaded the th (actually my truck buying experience) changed my perception of buying from a dealer. Because of past experiences with other dealers, I dreaded the thought of going through the car buying processes. The salesman (Nate Casper) was very accommodating. He listened to what I had to say, and he when out of his way to help me find the best deal on a vehicle that fit my needs. There was absolutely no pressure, and I feel I was treated fairly and honestly. The finance guy (Adrian Perez) explained a lot of valuable information about the purchase that I found very helpful. Between the two of them, several options were presented until we found a deal that was best for me. Excellent people and service!!! More

I was very pleased with my overall experience. I felt that Tony knew what he was talking about in the Jeep as well was able to answer any questions. There was little to no pressure to be out of my comfor that Tony knew what he was talking about in the Jeep as well was able to answer any questions. There was little to no pressure to be out of my comfort zone which led to my overall good experience. I felt I was presented with a fair deal and have recommended them to others since the purchase. I appreciated how smoothly they made the whole experience in looking, negotiating, and purchasing the Jeep. Highly recommend and appreciate their service. Scott Hess More

Stephen Wade Dodge went out of their way to provide my wife and I with the exact car and options that we wanted. They also worked very hard to get us the best financing available for our new vehicle. Th wife and I with the exact car and options that we wanted. They also worked very hard to get us the best financing available for our new vehicle. They did not pressure us into purchasing they just ensured our satisfaction with every aspect of the deal. More

We were in St. George for the home show and decided to take a drive in a jeep. We had been talking about a jeep for awhile and so we got pricing and then came to salt lake and checked out their pricing a take a drive in a jeep. We had been talking about a jeep for awhile and so we got pricing and then came to salt lake and checked out their pricing and found we could make a better deal with Stephen Wade. The experience was great from start to finish. Good job guys. I liked the no hassel attitude and experience. More

It was an overall enjoyable experience with Stephen Wade Chrysler Jeep Dodge. They were very professional and so willing to help make getting a car for me their primary goal. I am greatly appreciative of Chrysler Jeep Dodge. They were very professional and so willing to help make getting a car for me their primary goal. I am greatly appreciative of their team and the work they did for me. Kerrie McCarty More