Step One Chrysler Dodge Jeep Ram Crestview

I don't normally post comments, but I had such a positive experience with Chrysler Dodge Ram of Crestview that I feel I need to mention them. I am from South Florida and had been searching for the l positive experience with Chrysler Dodge Ram of Crestview that I feel I need to mention them. I am from South Florida and had been searching for the last 4 months for a specific Dodge Ram Limited. Upon finding the truck at their dealer, via the internet, I requested the information and its availability. Wyatt, the New Cars Sales Director, immediately responded to my request and provided not only the information but also had one of his team members Mike, assist me in previewing the truck via facetime...while it was raining mind you. After confirming it was the vehicle I was looking, Wyatt conducted all the negotiations with me and got me approved providing me with the numbers breakdown. After verbally agreeing to the numbers, I advised him I was going to fly in on following Saturday to sign the documents and drive my truck back down to South Florida (700 + miles). Wyatt stayed in constant communication with me over the next couple of days and even offered to pick me up from the airport in Pensacola (45mins away from his dealership). Wyatt assured me that everything would be ready to go upon my arrival . To my delight, not only was the truck parked up front , detailed, wheels shined, it even had a FULL tank of gas ( very rare nowadays). He had Mike go over the truck with me and then straight to their finance manager who had everything all ready for me to sign. No exageration, I was in and out of there in less that 40 mins . I commended Wyatt, Mike, the Finance Manger and the rest of their staff who were all involved in making this a seamless transaction from start to finish. Lastly and probably one of the most important aspects was that there were no games with pricing or added dealer fees that I got the run around with many other places I went to. In short , a big THANKS to Wyatt and all the staff at Chrysler Dodge Ram Crestview. More

Service Department is great customer service! they offer ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and that all your service needs are met. Service Advisors: Carly, Kayla. Tech: Dylan JB. More

Great experience with service department. Kayla scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding an scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding and made this service very easy. Thanks to all! More

Worst dealership! Sold me a car with engine issues 5 minutes after I drove off the lot!… refused to reimburse my bank draft, demanding i take another car with them. Refusing a discount. minutes after I drove off the lot!… refused to reimburse my bank draft, demanding i take another car with them. Refusing a discount. More

Jonathan Womack is a phenomenal and goes above and beyond in customer service and satisfaction! Need a Jeep? Go see Jonathan! He's the best! in customer service and satisfaction! Need a Jeep? Go see Jonathan! He's the best! More

Would not recommend the dealership to anyone. Had appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed to my jeep. I dropped it off at 7AM they told me no problem and they were going to activate a wiring harness as well to enable the brake lights. I called around 11AM to check up on the vehicle and the service advisor told me they were "busy", but said it'd be done before the end of the day cause one of the tech's had it and was looking into getting it done. I call at 4 thinking I can come pick it up before 6 and they tell me they aren't going to get to it today, but could leave it and they could get to it sometime that week... Please tell me how I'm going to leave my car/transportation for a solid week for someone to turn a code on to enable brake lights... I showed up to pick up the car and the service guy told me that he was brand new which is fine, and he said the service manager was brand new as well and had no clue what he was doing and couldn't get the wiring harness to work. I asked for my key's as they said they didn't know how to enable it or add the dealercode... No apologies nothing just the "we are busy". DO NOT SET APPOINTMENTS if you cannot keep your commitments. If there was 0 stars I'd gladly rate you this just for the lack of care. Also I asked for a manager but the guy said he was too busy to talk and that he'd get back with me eventually. Been waiting on a call for two weeks still nothing. More

I will never give them my business again. We originally had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. B had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. Because they didn't have prices listed, he called, twice, and each time they said they'd call us back. They did not. Come the morning of the appointment, I got there and was told it was a first come, first served basis and I'd have to wait. Not a big deal. I showed the guy a screenshot from my online appointment to make sure they knew what I needed and asked about the cost. He came back with his iPad and showed me filter costs and told me how it'd save me money to do their oil change club. He wouldn't answer how much it was, just that it'd save me money. Saving money Sounds good, right? I naively assumed that it must be like a punch card thing. Boy was I wrong. When my truck was finally ready, I was floored when the price came to over a thousand dollars!!! Come to find out, they wanted me to pay for ALL those oil changes up front to "save money". Yeah no. So I said forget that idea and got back a lot of attitude about having to change the invoice. I get the NEW invoice. It's almost $700. They added filters I didn't ask for, failed to do the routine maintenance that we selected online and I had showed them I wanted earlier and didn't rotate the tires like they said was standard procedure when doing an oil change. Now, I had a newborn with me at the time and their space is quite cramped and service technicians kept slamming the door going in and out, so now I have a crying baby adding to the stress of their attitudes and exorbitant oil change price, but to get out of there and calm my kid down, I had to pay. I sent a photo of the invoice to my husband on what they did and did not do and he called the dealership. They told him they don't even look at the online appointments and then LIED to my husband saying I told them to do and not do all their actions. Nope. We refuse to do business with a dealership who will lie and continue to lie to cover up their mistakes instead of just owning up to it and fixing it. More

Lies, deceit and back stabbing is all I received. Called and was told lies over the phone to get me to drive all the way there two hours. When I got there the salesperson was not there like promised and I and was told lies over the phone to get me to drive all the way there two hours. When I got there the salesperson was not there like promised and I was passed off to someone else. I was told I would receive 3000 over KBB value for my trade and they offered 5000 below KBB. This place is not worth your time, dishonest and unprofessional personnel will tell you anything they can to get you there and then punch you below the belt. I drove all the way there to find out the vehicle I was there for was already sold! Someone could have let me know that before I drove all the way down there. 5 hours I will never get back and 30 bucks of gas driving there that I will never see. One severely pissed off individual!!!! BEWARE!!!! More

Service is a joke. Takes forever,not quality work (tires), repeatedly bringing back for same issues, repaired wrong tire, RUDE service manager and condescending tones from her and Kayla. After this (tires), repeatedly bringing back for same issues, repaired wrong tire, RUDE service manager and condescending tones from her and Kayla. After this experience, which isn't over yet, my husband n I have decided on trading in my 8TH Dodge purchased from Lee Dodge to go with another brand asap. He already moved on to GMC 2 years ago, I should have followed. They've been FANTASTIC! You should put customers first and fix what's broken period. These two service department members should be held accountable. They are costing you business and customers. Reading all the reviews for service department tells you all you need to know. REPEATED tire issues: un even wearing and leaking issues, 4 times for the same tire losing pressure that I have to put air in at the gas station every time I drive it for months- MANY other issues also reported over 3 years (since purchasing it brand new) that they keep saying "technician could not duplicate". Safety and satisfaction should be a priority instead of numbers..but I suppose since it's under warranty..nothing can be found. The issues I reported are known, documented by other owners and acknowledged by Jeep. They sent me a survey upon my request and spoke to me at length about the issues.. (JEEP REACHED OUT, NOT THIS DEALERSHIP) Finally had to have my car towed (same "4 x repaired " leaking tire went flat when I didn't put air in it for 2 days because I was afraid to drive it. It was dropped off by 3pm Thursday..I heard nothing by 12-ish Friday, I call and it hasn't even been looked at!!! AND it won't be looked at today, Friday(according to Kayla). I explained I have a working husband and disabled daughter and must have a vehicle ..she said they're busy. Ok....loaner?(had one offered and given before when they kept my past vehicles or days) NOPE. NOT THAT EITHER..see they have to.. DIAGNOSE the issue before they can put in for a loaner..well well..can't do THAT when it's collecting dust in your lot right?!? I said well at least I should have it tomorrow (Saturday they're open), Kayla laughed (it will be day 3 and you laugh) Sooo..Monday? She said I'll see if we can get a senior service tech to at least look at it Monday. W. T. F. So. I asked for the service manager..and repeated my concerns and pleas.. also reminding I had been there 3 PREVIOUS TIMES, SITTING, FOR THE SAME TIRE THAT WAS NEVER FIXED CORRECTLY She basically said almost to the letter what Kayla had told me..with no apologies, no reason exe. busy, no resolution, and no date for my vehicle to be ready. The issues I brought them Thursday have been brought to them over and over, some for years now...so nothing new and parts should already be there..but..I'm sure that will be another ridiculous excuse to cause another ridiculous delay. (**side note- I pay extra MONTHLY for "tire protection/repair/replacement" that I added to my loan) So, is it fair to assume..that since everything that is wrong with my vehicle comes out of the companies pocket, and not out of mine (which I actually PAY for monthly ie warranties) that I'm pushed aside, given excuses, not called back, not a priority...ridiculous! TREAT OTHERS AS YOU WANT TO BE TREATED!! ESPECIALLY in business!! CANNOT WAIT to be out from under this vehicle. Go elsewhere!!!! Did I mention 8 vehicles bought from them by us? And..referral of 3 friends that purchased to them in the earlier relationship with the Lee Dodge - Frustrated and exhausted. More

I went in to this location to purchase a 2021 Durango. Johnathan was our salesman and was insightful; he had a great sense of humor that took the stress off purchasing a new vehicle. However, the financin Johnathan was our salesman and was insightful; he had a great sense of humor that took the stress off purchasing a new vehicle. However, the financing manager, Mike is a whole different story! We were told we were approved with our trade in and that if we were ready to do the deal then we could. It was late in the evening and had to clean out the trade in, a system, etc. We told them we would be back five days later. We went back with the trade in ready and ready to do the deal; to then be told we weren't approved for a new durango that we could be put in a 2017 Durango potentially. Which we were not interested in. We spoke to the store manager and our salesman; after we left and told them that was bad business practice and horrible customer service since they did not have the respect to call the customer a head of time to let them know what was going on. We received a call later on in the day from Mike; the finance manager saying once again we were approved for a new 2021 Durango to come in. We went back up there within a couple hours and was told that it was more money down and a higher monthly payment. We agreed and submitted our financial paperwork. By this time we were told it was too late in the day for us to wrap up the paperwork. They said they would contact us the next business day to come in for an hour to sign papers and do the trade. However, here we are again today with no phone call. We have called Mike multiple times with no answer nor a returned phone call and he was there working. This is by far the worse buying experience, period. We have bought from buy here pay here lots that have better customer service than this. We have purchased a new vehicle from a Dodge dealer before but not this location and never had this type of experience. After being told you were approved twice, 30 hits to your credit and still no vehicle is beyond uncalled for. They definitely need better customer service in this location! More