Step One Chrysler Dodge Jeep Ram Crestview

Y’all need to come down here and see my guy Johnathan Womack had the best experience! Was able to walk out the door with my New Jeep. Best employee made us feel like family. Keep up the great job you ar Womack had the best experience! Was able to walk out the door with my New Jeep. Best employee made us feel like family. Keep up the great job you are doing! More

If I could give this dealer zero stars I would. I sold my vehicle to them and they have not paid me, but already sold the vehicle. I was told it would be 2 weeks for my check and we are now going o I sold my vehicle to them and they have not paid me, but already sold the vehicle. I was told it would be 2 weeks for my check and we are now going on 5 weeks. They never call me back or provide an explanation or update about the situation. Beware to anyone looking to deal with them on this issue. More

Miss leading and sell you stuff you don’t need just to take your money take your money More

I don't normally post comments, but I had such a positive experience with Chrysler Dodge Ram of Crestview that I feel I need to mention them. I am from South Florida and had been searching for the l positive experience with Chrysler Dodge Ram of Crestview that I feel I need to mention them. I am from South Florida and had been searching for the last 4 months for a specific Dodge Ram Limited. Upon finding the truck at their dealer, via the internet, I requested the information and its availability. Wyatt, the New Cars Sales Director, immediately responded to my request and provided not only the information but also had one of his team members Mike, assist me in previewing the truck via facetime...while it was raining mind you. After confirming it was the vehicle I was looking, Wyatt conducted all the negotiations with me and got me approved providing me with the numbers breakdown. After verbally agreeing to the numbers, I advised him I was going to fly in on following Saturday to sign the documents and drive my truck back down to South Florida (700 + miles). Wyatt stayed in constant communication with me over the next couple of days and even offered to pick me up from the airport in Pensacola (45mins away from his dealership). Wyatt assured me that everything would be ready to go upon my arrival . To my delight, not only was the truck parked up front , detailed, wheels shined, it even had a FULL tank of gas ( very rare nowadays). He had Mike go over the truck with me and then straight to their finance manager who had everything all ready for me to sign. No exageration, I was in and out of there in less that 40 mins . I commended Wyatt, Mike, the Finance Manger and the rest of their staff who were all involved in making this a seamless transaction from start to finish. Lastly and probably one of the most important aspects was that there were no games with pricing or added dealer fees that I got the run around with many other places I went to. In short , a big THANKS to Wyatt and all the staff at Chrysler Dodge Ram Crestview. More

Service Department is great customer service! they offer ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and that all your service needs are met. Service Advisors: Carly, Kayla. Tech: Dylan JB. More

Great experience with service department. Kayla scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding an scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding and made this service very easy. Thanks to all! More

Worst dealership! Sold me a car with engine issues 5 minutes after I drove off the lot!… refused to reimburse my bank draft, demanding i take another car with them. Refusing a discount. minutes after I drove off the lot!… refused to reimburse my bank draft, demanding i take another car with them. Refusing a discount. More

Jonathan Womack is a phenomenal and goes above and beyond in customer service and satisfaction! Need a Jeep? Go see Jonathan! He's the best! in customer service and satisfaction! Need a Jeep? Go see Jonathan! He's the best! More

Would not recommend the dealership to anyone. Had appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed to my jeep. I dropped it off at 7AM they told me no problem and they were going to activate a wiring harness as well to enable the brake lights. I called around 11AM to check up on the vehicle and the service advisor told me they were "busy", but said it'd be done before the end of the day cause one of the tech's had it and was looking into getting it done. I call at 4 thinking I can come pick it up before 6 and they tell me they aren't going to get to it today, but could leave it and they could get to it sometime that week... Please tell me how I'm going to leave my car/transportation for a solid week for someone to turn a code on to enable brake lights... I showed up to pick up the car and the service guy told me that he was brand new which is fine, and he said the service manager was brand new as well and had no clue what he was doing and couldn't get the wiring harness to work. I asked for my key's as they said they didn't know how to enable it or add the dealercode... No apologies nothing just the "we are busy". DO NOT SET APPOINTMENTS if you cannot keep your commitments. If there was 0 stars I'd gladly rate you this just for the lack of care. Also I asked for a manager but the guy said he was too busy to talk and that he'd get back with me eventually. Been waiting on a call for two weeks still nothing. More

I will never give them my business again. We originally had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. B had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. Because they didn't have prices listed, he called, twice, and each time they said they'd call us back. They did not. Come the morning of the appointment, I got there and was told it was a first come, first served basis and I'd have to wait. Not a big deal. I showed the guy a screenshot from my online appointment to make sure they knew what I needed and asked about the cost. He came back with his iPad and showed me filter costs and told me how it'd save me money to do their oil change club. He wouldn't answer how much it was, just that it'd save me money. Saving money Sounds good, right? I naively assumed that it must be like a punch card thing. Boy was I wrong. When my truck was finally ready, I was floored when the price came to over a thousand dollars!!! Come to find out, they wanted me to pay for ALL those oil changes up front to "save money". Yeah no. So I said forget that idea and got back a lot of attitude about having to change the invoice. I get the NEW invoice. It's almost $700. They added filters I didn't ask for, failed to do the routine maintenance that we selected online and I had showed them I wanted earlier and didn't rotate the tires like they said was standard procedure when doing an oil change. Now, I had a newborn with me at the time and their space is quite cramped and service technicians kept slamming the door going in and out, so now I have a crying baby adding to the stress of their attitudes and exorbitant oil change price, but to get out of there and calm my kid down, I had to pay. I sent a photo of the invoice to my husband on what they did and did not do and he called the dealership. They told him they don't even look at the online appointments and then LIED to my husband saying I told them to do and not do all their actions. Nope. We refuse to do business with a dealership who will lie and continue to lie to cover up their mistakes instead of just owning up to it and fixing it. More