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Step One Chrysler Dodge Jeep Ram Crestview
Crestview, FL
294 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 294 reviews
October 19, 2026
I had my vehicle towed there when it went dead in the middle of the road. It was under warranty and they charged me $500 for tightening the battery cable. Awful place. Will do everything I can to avo middle of the road. It was under warranty and they charged me $500 for tightening the battery cable. Awful place. Will do everything I can to avoid going back there. More
by Dodge123
Employees Worked With
Service Department
May 01, 2025
The service department me told my truck would ready by a Friday. This was a Tuesday .When I called them on a Thursday they said my truck was pushed to next week. They didn't even give me a reason why it pu Friday. This was a Tuesday .When I called them on a Thursday they said my truck was pushed to next week. They didn't even give me a reason why it pushed back.. They at should have called and told me.It was a good thing I didn't waste my Friday going over there to get it. More
by FireLt.Jackson
Employees Worked With
Service department
January 30, 2025
We were very disappointed when call for them to check my brand new tires. We spend a lot of money 2weeks ago and was told we could get them looked at anywhere in the US. I am in Destin Florida and wanted brand new tires. We spend a lot of money 2weeks ago and was told we could get them looked at anywhere in the US. I am in Destin Florida and wanted to have a slow leak looked because I would be back on the road tomorrow morning. After being on the phone for 30 minutes to see if I could have them look at the back right tire they totally refused to see me until 6 days later. Don’t count on them for any service. More
by Bongardma
Employees Worked With
It was the call center
January 27, 2025
The sales team here was amazing! Easiest, quickest vehicle purchase I’ve ever made. I will be buying all my vehicles from now on from them! Easiest, quickest vehicle purchase I’ve ever made. I will be buying all my vehicles from now on from them! More
by James Dunn
Employees Worked With
Vincent Tillman, Kevin Genest, Carlos Santana, Caleb Krumnow, Rebecca Patil, Michael Yates
January 01, 2025
Nathan went above and beyond to find us the perfect Jeep. He was knowledgeable about the Jeep and very easy to work with. Would highly recommend him for a vehicle purchase. He was knowledgeable about the Jeep and very easy to work with. Would highly recommend him for a vehicle purchase. More
by Pstanfill2
Employees Worked With
Nathan Slaton
January 01, 2025
Great experience with Rebecca. She was friendly and easy to deal with. She answered all my questions and the entire process was seamless. Would highly recommend this employ She was friendly and easy to deal with. She answered all my questions and the entire process was seamless. Would highly recommend this employee. More
by Pstanfill2
Employees Worked With
Nathan Slaton, Rebecca Patil
December 19, 2024
Kevin Genest is a liar. $4300 added to loan without us knowing.stay away! He avoids phone calls. I have phone records. $4300 added to loan without us knowing.stay away! He avoids phone calls. I have phone records. More
by Jjk13co
Employees Worked With
Nathan Slaton, Kevin Genest, Rebecca Patil
November 26, 2024
We just purchased our 2024 Jeep Wrangler from Step One and the customer support was 100% worth the 8 hour drive. I had many questions over the phone and Carlos and Michael answered every single one. I rec and the customer support was 100% worth the 8 hour drive. I had many questions over the phone and Carlos and Michael answered every single one. I received all the information i asked for quickly. I especially enjoyed the personal video that Carlos sent introducing himself and showing us the jeep. I would highly recommend this place to anyone looking for a vehicle. I also want to say how awesome they were at helping us put our tires on our new jeep. They kept us informed throughout the process. When we left they even texted us the next day to check in and see if we got home safely. Again, 100% recommend them for friendliness, communication, knowledge of their vehicles, service, and fair price. More
by Karla Firr
Employees Worked With
Michael Yates, Kevin Genest, Carlos Santana
