Step One Chrysler Dodge Jeep Ram Crestview

Was working out of town when my daughter’s 2017 Renegade overheated. I had it towed here for service. Service Advisor told me to expect 10-14 days til they could look at it, but I was pleasantly surprised t overheated. I had it towed here for service. Service Advisor told me to expect 10-14 days til they could look at it, but I was pleasantly surprised to get a call within a week. Unfortunately, I was told it was the electric cooling fan & replacement would cost $1000! This fan had already been replaced (prior to the recall for a commonly known problem but which didn’t include our particular Jeep). Since we had already replaced the fan w one that has a lifetime warranty, I said no thanks & picked up the Jeep. Tested the fan w jumper wires & found it in working order, then found the blown fuse…after replacement everything works as normal. I brought this to the attention of the service manager, requesting the return of my $180 “diagnostic fee” but was told that the fuse was merely a symptom & clearly the fan is bad & even though this is a well known fault with Renegades, mine is not covered. I’m disappointed, I won’t be back & recommend you don’t do business here either. More

Marvin Spiller and Robert Fickett were very helpful and made my transaction pleasurable. I would recommend to anyone wanting to purchase their next vehicle made my transaction pleasurable. I would recommend to anyone wanting to purchase their next vehicle More

Worked with Marvin Spiller on buying a used truck enjoyed the experience. He was professional and knowledgeable about the truck I purchased.,on top of all questions I had. It was a lot quicker process workin the experience. He was professional and knowledgeable about the truck I purchased.,on top of all questions I had. It was a lot quicker process working with this dealership then ones I’ve dealt with in years past. Would highly recommend this dealership and Mr Spiller to anyone wanting to buy a vehicle. More

Worst customer service I have even seen as they have hidden fees and even sold me the wrong part for my car promising it would fit, which it doesn’t and now won’t accept the return because of their non hidden fees and even sold me the wrong part for my car promising it would fit, which it doesn’t and now won’t accept the return because of their non returnable policy… but I would have bought a different part that I new fit my car if they hadn’t told me otherwise. More

Robert Ficket was very helpful in assuring me the desired vehicles were on the lot before I arrived vehicles were on the lot before I arrived More

We had our vehicle towed to this dealership for a clutch issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technic issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technician found other issues that had been overlooked or missed by the dealership we bought the vehicle from. They fixed those issues and Carly ensured that all of the warranty process was taken care of. Having dealt with a few dealerships and service centers in the past few years, I have to say Crestview CDJR renewed my faith that some companies still care about customer service. We are 3.5 hours from this dealership and will make the drive there the next time we decide to buy a vehicle, simply because of the service we got from their service center. More

Excellent customer service, fast negotiations, excellent team work, highly recommended! Shop local ask for Robert team work, highly recommended! Shop local ask for Robert More

Everyone was very quick and helpful to answer my questions and concerns. I also felt like the price was fair. questions and concerns. I also felt like the price was fair. More

Everyone was so helpful and friendly. They were very knowledgeable and willing to work with me when my down payment to longer to arrive from my insurance company then expected. They were very knowledgeable and willing to work with me when my down payment to longer to arrive from my insurance company then expected. More

I took my 2019 Jeep Latitude on 05/23/2022 to be inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my sale inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my salesman, the vehicle was checked the night I purchased it and nothing was found to be wrong. On the 24th I was told it was a broken strut, the next day "an adjuster" came out and it was found to be two broken brackets that hold my exhaust in place. I was told that the Platinum warranty I was sold did not cover this and my vehicle would have to be sent to a Body Shop to be fixed. The parts department offered to order said brackets for me (to the tune of $69 a piece), but stated that they would not be able to attach them to the vehicle they "supposedly inspected" when I purchased the vehicle. I was then told that the diagnostic reading that was performed on my Jeep was not covered by my warranty and would run me $171.19. A diagnostic reading should not have been required to note that two brackets were broken/missing that hold up the exhaust on said vehicle. This dealership is shady and will do anything to price gouge customers to pad their pockets. More