Step One Chrysler Dodge Jeep Ram Crestview

Worst customer service I have even seen as they have hidden fees and even sold me the wrong part for my car promising it would fit, which it doesn’t and now won’t accept the return because of their non hidden fees and even sold me the wrong part for my car promising it would fit, which it doesn’t and now won’t accept the return because of their non returnable policy… but I would have bought a different part that I new fit my car if they hadn’t told me otherwise. More

Robert Ficket was very helpful in assuring me the desired vehicles were on the lot before I arrived vehicles were on the lot before I arrived More

We had our vehicle towed to this dealership for a clutch issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technic issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technician found other issues that had been overlooked or missed by the dealership we bought the vehicle from. They fixed those issues and Carly ensured that all of the warranty process was taken care of. Having dealt with a few dealerships and service centers in the past few years, I have to say Crestview CDJR renewed my faith that some companies still care about customer service. We are 3.5 hours from this dealership and will make the drive there the next time we decide to buy a vehicle, simply because of the service we got from their service center. More

Excellent customer service, fast negotiations, excellent team work, highly recommended! Shop local ask for Robert team work, highly recommended! Shop local ask for Robert More

Everyone was very quick and helpful to answer my questions and concerns. I also felt like the price was fair. questions and concerns. I also felt like the price was fair. More

Everyone was so helpful and friendly. They were very knowledgeable and willing to work with me when my down payment to longer to arrive from my insurance company then expected. They were very knowledgeable and willing to work with me when my down payment to longer to arrive from my insurance company then expected. More

I took my 2019 Jeep Latitude on 05/23/2022 to be inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my sale inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my salesman, the vehicle was checked the night I purchased it and nothing was found to be wrong. On the 24th I was told it was a broken strut, the next day "an adjuster" came out and it was found to be two broken brackets that hold my exhaust in place. I was told that the Platinum warranty I was sold did not cover this and my vehicle would have to be sent to a Body Shop to be fixed. The parts department offered to order said brackets for me (to the tune of $69 a piece), but stated that they would not be able to attach them to the vehicle they "supposedly inspected" when I purchased the vehicle. I was then told that the diagnostic reading that was performed on my Jeep was not covered by my warranty and would run me $171.19. A diagnostic reading should not have been required to note that two brackets were broken/missing that hold up the exhaust on said vehicle. This dealership is shady and will do anything to price gouge customers to pad their pockets. More

Y’all need to come down here and see my guy Johnathan Womack had the best experience! Was able to walk out the door with my New Jeep. Best employee made us feel like family. Keep up the great job you ar Womack had the best experience! Was able to walk out the door with my New Jeep. Best employee made us feel like family. Keep up the great job you are doing! More

If I could give this dealer zero stars I would. I sold my vehicle to them and they have not paid me, but already sold the vehicle. I was told it would be 2 weeks for my check and we are now going o I sold my vehicle to them and they have not paid me, but already sold the vehicle. I was told it would be 2 weeks for my check and we are now going on 5 weeks. They never call me back or provide an explanation or update about the situation. Beware to anyone looking to deal with them on this issue. More

Miss leading and sell you stuff you don’t need just to take your money take your money More