Step One Chrysler Dodge Jeep Ram Crestview

Is there anyone answering phones? Today, I called the dodge dealership and asked to be directed to the Service Depertment. I was on-hold for 12 minutes listening to theirs crackly musi Today, I called the dodge dealership and asked to be directed to the Service Depertment. I was on-hold for 12 minutes listening to theirs crackly music (how annoying). After 12 minutes I hung-up and called back a few hours later with the same result with a 13 minute delay. I figured that they might have been busy, so I called back a third time and was placed on hold for another 8 minutes. Then the receptionist came on the line and asked who I was waiting for. Instead of having her direct my back to service, I asked for the Manager, who apologized several times and was helpful. This was a repeat of the same scenario that I experienced the last time (about a month ago). In my opinion, this is unexceptable behavior for a business who relies heavily on the Service Department to keep the lights on. I'm going to switch to the Milton Dodge dealership for all service and future vehicle purchases. More

First time car buyer Robert Fickett was an excellent salesman. He was honest with me and was concerned that my first experience would be a good one. He didn't pressure m Robert Fickett was an excellent salesman. He was honest with me and was concerned that my first experience would be a good one. He didn't pressure me into something I didn't want. More

Great Truck, Fantastic Price, Superb Dealership Experience Of course the Ram 1500 Longhorn is a great truck...it's the gussied up version of Motor Trends Truck of the Year. But when you can get the discounts Of course the Ram 1500 Longhorn is a great truck...it's the gussied up version of Motor Trends Truck of the Year. But when you can get the discounts afforded at Lee Chrysler and do the dealing in a straight-forward no-nonsense way....that makes for fantastic buying experience. Special kudos to Robert Fickett (salesman extraordinaire), Mitch (I'll make you an offer you can't refuse Sales Manager), and Jay (Git 'R Done in financing). Thanks for all you did for us! More

The best service ever! I came in with limited number and they made sure they met those numbers and they got me everything that I wanted. They were all very kind and welcomin I came in with limited number and they made sure they met those numbers and they got me everything that I wanted. They were all very kind and welcoming! I did not feel pressured to make any decisions. I'm glad I met them! More

New Tires Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for install & alignment, car didn't get finished until 5 PM... Dropped off car before 8 AM. Called around 2 PM, they didn't know where the car was... (no kidding) Said they would call me back in a few minutes... No call. Got a ride to dealership, arrived at 3 PM. At the time, they didn't know the status of my car... (no kidding) Service department had to call a second party. Car hadn't even been on the alignment rack yet. Promised discount was not applied when car was ready at 5 PM (30 minutes before they close). No apology, no communication, no customer awareness, very incompetent. They lost my confidence in their dealership. I will never go back for maintenance on my 2012 Dodge Charger. What a shame! A simple update, email, call, text and/or keeping their discount promise would've relieved my frustration and earned my confidence in their customer service. Now, I will have to take my business elsewhere. More

Great Awesome place to go if you are trying to find a great deal, great people and service I'd recommend to other people to get their vehicles here. Awesome place to go if you are trying to find a great deal, great people and service I'd recommend to other people to get their vehicles here. More

Cherokee to Challenger Our sales Representative, Robert Fickett, was very professional and helpful as my wife and I came in to purchase a new Cherokee and ended up buying a Our sales Representative, Robert Fickett, was very professional and helpful as my wife and I came in to purchase a new Cherokee and ended up buying a new Challenger instead. Robert was very knowledgeable about both vehicles. More

Awesome Sales Person and Great Price Robert Fickett is an amazingly knowledgeable and patient sales person. I have not seen car sales people as knowledgeable as Robert since the 80s in D Robert Fickett is an amazingly knowledgeable and patient sales person. I have not seen car sales people as knowledgeable as Robert since the 80s in Detroit. We had no idea of what vehicle we were interested in. Robert took the time to show us all of the different vehicle that fit our few desires, power seats with back up cam. After looking at most of the new and used vehicles the sales manager gave us an amazing price. A price so low that it beat the used SUV and truck prices and the new vehicle was LOADED. The price was a "deal of the century" truecar.com qualifier (yes, Robert took the time to look it up with us). This is our second car we have purchased from Lee and we will return to Lee whenever we need a vehicle. More

worst service feptment Came month ago 2015 ram headlights stay on. Tech could not fix. Came again today for same issue not fixed again. A $37,788.00 ram and a piece of crap, Came month ago 2015 ram headlights stay on. Tech could not fix. Came again today for same issue not fixed again. A $37,788.00 ram and a piece of crap, also emergency brake release handle broke already More

Great experience A special thanks to Robert Fickett at Lee CDJR! Im absolutely thrilled with my brand new 2015 Dodge Journey!! We have been looking around for quite A special thanks to Robert Fickett at Lee CDJR! Im absolutely thrilled with my brand new 2015 Dodge Journey!! We have been looking around for quite some time now, and nobody in the My Area seemed to have the selection and pricing like Lee CDJR! Our Salesman Robert was very knowledgable and made us feel confident with our purchase. No pressure sales, I'm sending all my friends and relatives here from now on. These guys know how to do buisness. More