Step One Chrysler Dodge Jeep Ram Crestview

Excellent Experience. Highly Recommened. The Lee Chrysler Dodge Jeep Team went above and beyond to help me find the perfect car. Zack picked the car up from the Ft. Walton Beach dealersh The Lee Chrysler Dodge Jeep Team went above and beyond to help me find the perfect car. Zack picked the car up from the Ft. Walton Beach dealership and drove it to Crestview to provide me the opportunity to test drive the car. His enthusiastic spirit is contagious and made the experience fun. Robert put me at ease about the car buying process and had extensive knowledge about the car and comparable vehicles. He was very straightforward and provided facts about my options. He was a pleasure to work with. He was patient and professional. Jay took his time and thoroughly explained the financing process and beyond. He did a great job of explaining the paperwork and the rationale behind each form. I appreciated the spirit of friendship and community the team shared. I would highly recommend purchasing a vehicle at Lee Chrysler Dodge Jeep and look forward to my next purchase. More

positive experience The most responsive of 5 dealers that I contacted. Robert and Jimmy were professional and thorough. Having just moved to the area, they made the buyi The most responsive of 5 dealers that I contacted. Robert and Jimmy were professional and thorough. Having just moved to the area, they made the buying experience relatively painless, including financing at a better rate. Thank you. More

Robert Fickett was a pleasure to deal with. Robert Fickett is very knowledgeable about the products offered at Lee Chrysler Dodge Jeep in Crestview FL. He is a pleasure to deal with and we would Robert Fickett is very knowledgeable about the products offered at Lee Chrysler Dodge Jeep in Crestview FL. He is a pleasure to deal with and we would certainly recommend him to anyone interested in purchasing a vehicle. His demeanor represents an integrity we felt very comfortable with. We will be returning to this dealership again and will be asking for Mr. Fickett's assistance in future purchases. More

Is there anyone answering phones? Today, I called the dodge dealership and asked to be directed to the Service Depertment. I was on-hold for 12 minutes listening to theirs crackly musi Today, I called the dodge dealership and asked to be directed to the Service Depertment. I was on-hold for 12 minutes listening to theirs crackly music (how annoying). After 12 minutes I hung-up and called back a few hours later with the same result with a 13 minute delay. I figured that they might have been busy, so I called back a third time and was placed on hold for another 8 minutes. Then the receptionist came on the line and asked who I was waiting for. Instead of having her direct my back to service, I asked for the Manager, who apologized several times and was helpful. This was a repeat of the same scenario that I experienced the last time (about a month ago). In my opinion, this is unexceptable behavior for a business who relies heavily on the Service Department to keep the lights on. I'm going to switch to the Milton Dodge dealership for all service and future vehicle purchases. More

First time car buyer Robert Fickett was an excellent salesman. He was honest with me and was concerned that my first experience would be a good one. He didn't pressure m Robert Fickett was an excellent salesman. He was honest with me and was concerned that my first experience would be a good one. He didn't pressure me into something I didn't want. More

Great Truck, Fantastic Price, Superb Dealership Experience Of course the Ram 1500 Longhorn is a great truck...it's the gussied up version of Motor Trends Truck of the Year. But when you can get the discounts Of course the Ram 1500 Longhorn is a great truck...it's the gussied up version of Motor Trends Truck of the Year. But when you can get the discounts afforded at Lee Chrysler and do the dealing in a straight-forward no-nonsense way....that makes for fantastic buying experience. Special kudos to Robert Fickett (salesman extraordinaire), Mitch (I'll make you an offer you can't refuse Sales Manager), and Jay (Git 'R Done in financing). Thanks for all you did for us! More

The best service ever! I came in with limited number and they made sure they met those numbers and they got me everything that I wanted. They were all very kind and welcomin I came in with limited number and they made sure they met those numbers and they got me everything that I wanted. They were all very kind and welcoming! I did not feel pressured to make any decisions. I'm glad I met them! More

New Tires Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for install & alignment, car didn't get finished until 5 PM... Dropped off car before 8 AM. Called around 2 PM, they didn't know where the car was... (no kidding) Said they would call me back in a few minutes... No call. Got a ride to dealership, arrived at 3 PM. At the time, they didn't know the status of my car... (no kidding) Service department had to call a second party. Car hadn't even been on the alignment rack yet. Promised discount was not applied when car was ready at 5 PM (30 minutes before they close). No apology, no communication, no customer awareness, very incompetent. They lost my confidence in their dealership. I will never go back for maintenance on my 2012 Dodge Charger. What a shame! A simple update, email, call, text and/or keeping their discount promise would've relieved my frustration and earned my confidence in their customer service. Now, I will have to take my business elsewhere. More

Great Awesome place to go if you are trying to find a great deal, great people and service I'd recommend to other people to get their vehicles here. Awesome place to go if you are trying to find a great deal, great people and service I'd recommend to other people to get their vehicles here. More

Cherokee to Challenger Our sales Representative, Robert Fickett, was very professional and helpful as my wife and I came in to purchase a new Cherokee and ended up buying a Our sales Representative, Robert Fickett, was very professional and helpful as my wife and I came in to purchase a new Cherokee and ended up buying a new Challenger instead. Robert was very knowledgeable about both vehicles. More