Step One Chrysler Dodge Jeep Ram Crestview

New Tires Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for install & alignment, car didn't get finished until 5 PM... Dropped off car before 8 AM. Called around 2 PM, they didn't know where the car was... (no kidding) Said they would call me back in a few minutes... No call. Got a ride to dealership, arrived at 3 PM. At the time, they didn't know the status of my car... (no kidding) Service department had to call a second party. Car hadn't even been on the alignment rack yet. Promised discount was not applied when car was ready at 5 PM (30 minutes before they close). No apology, no communication, no customer awareness, very incompetent. They lost my confidence in their dealership. I will never go back for maintenance on my 2012 Dodge Charger. What a shame! A simple update, email, call, text and/or keeping their discount promise would've relieved my frustration and earned my confidence in their customer service. Now, I will have to take my business elsewhere. More

Great Awesome place to go if you are trying to find a great deal, great people and service I'd recommend to other people to get their vehicles here. Awesome place to go if you are trying to find a great deal, great people and service I'd recommend to other people to get their vehicles here. More

Cherokee to Challenger Our sales Representative, Robert Fickett, was very professional and helpful as my wife and I came in to purchase a new Cherokee and ended up buying a Our sales Representative, Robert Fickett, was very professional and helpful as my wife and I came in to purchase a new Cherokee and ended up buying a new Challenger instead. Robert was very knowledgeable about both vehicles. More

Awesome Sales Person and Great Price Robert Fickett is an amazingly knowledgeable and patient sales person. I have not seen car sales people as knowledgeable as Robert since the 80s in D Robert Fickett is an amazingly knowledgeable and patient sales person. I have not seen car sales people as knowledgeable as Robert since the 80s in Detroit. We had no idea of what vehicle we were interested in. Robert took the time to show us all of the different vehicle that fit our few desires, power seats with back up cam. After looking at most of the new and used vehicles the sales manager gave us an amazing price. A price so low that it beat the used SUV and truck prices and the new vehicle was LOADED. The price was a "deal of the century" truecar.com qualifier (yes, Robert took the time to look it up with us). This is our second car we have purchased from Lee and we will return to Lee whenever we need a vehicle. More

worst service feptment Came month ago 2015 ram headlights stay on. Tech could not fix. Came again today for same issue not fixed again. A $37,788.00 ram and a piece of crap, Came month ago 2015 ram headlights stay on. Tech could not fix. Came again today for same issue not fixed again. A $37,788.00 ram and a piece of crap, also emergency brake release handle broke already More

Great experience A special thanks to Robert Fickett at Lee CDJR! Im absolutely thrilled with my brand new 2015 Dodge Journey!! We have been looking around for quite A special thanks to Robert Fickett at Lee CDJR! Im absolutely thrilled with my brand new 2015 Dodge Journey!! We have been looking around for quite some time now, and nobody in the My Area seemed to have the selection and pricing like Lee CDJR! Our Salesman Robert was very knowledgable and made us feel confident with our purchase. No pressure sales, I'm sending all my friends and relatives here from now on. These guys know how to do buisness. More

Low pressure I like that Purchased a new car, didn't have any work done but if the service department is as good as the sales it too must be outstanding. Mr Fickett was very k Purchased a new car, didn't have any work done but if the service department is as good as the sales it too must be outstanding. Mr Fickett was very knowledgeable about the product he's selling, helped me immensely ***** Joe took my through the paperwork and explained in detail the options available wish I could remember Joe's last name he to deserves a ***** rating More

Went above and beyond! This is our second vehicle purchased from a lee automotive dealership. You cannot find another dealership that goes above and beyond to help get you i This is our second vehicle purchased from a lee automotive dealership. You cannot find another dealership that goes above and beyond to help get you into a vehicle. I will not buy from anywhere else. Will continue to recommend them to EVERYONE. More

Too easy Came in and knew what we wanted and how much we wanted to pay. Were able to negotiate a fair price quickly. Everyone was professional and friendly and Came in and knew what we wanted and how much we wanted to pay. Were able to negotiate a fair price quickly. Everyone was professional and friendly and proficient at their jobs. We were in and out in no time. More

Positive experience Everyone I encountered at the dealership was helpful and friendly. To say the least I was anxious about making a new vehicle purchase, but everyone we Everyone I encountered at the dealership was helpful and friendly. To say the least I was anxious about making a new vehicle purchase, but everyone went out of their way to make me feel at ease and confident. All my questions were answered and they worked with me to get the best possible deal and a payment that I was comfortable with. I feel that they went the extra mile to get my business. They take pride in their products, customer service and workplace. Overall a very positive experience. More