Steingold Volvo Cars

I was pretty happy with my purchase and the entire experience *UNTIL* I drove my (for me, expensive) AWD S-60 Volvo (2012 pre-owned) in the snow. I bought it to be a fabulous snow car, and I had menti experience *UNTIL* I drove my (for me, expensive) AWD S-60 Volvo (2012 pre-owned) in the snow. I bought it to be a fabulous snow car, and I had mentioned to Steve many times that this was why I was spending the money on an AWD Volvo. (I had had a very satisfactory AWD Passat for much less money, but it wore out, and VW no longer made the Passat in AWD). So Steve knew (or should have) that my main concern was a car that would handle well in the snow. The car is beautiful, handles very well in general, and the AWD is phenomenal. (Better than on my previous car.) BUT the car does not grip will in the snow - my husband and I were both VERY surprised at its tendency to skid, since it was a pricey car bought specifically for that purpose. (And we are both very experienced drivers in the snow; we do it all the time.) It was silly not to have checked out the tires beforehand, but since it was AWD and since I had made it VERY clear that I wanted a good snow car, I assumed that the tires would be top-of-the-line all weather radials, and appropriate to snow driving. When I reported to Steve that they were not handling well in the snow, he said, oh yes .. they are not made for that. They are 18" wheels and tires; not optimal for the snow. He recommended (and I will swallow the price and go with this) spending another $1,700 to put snow tires PLUS 16" wheels on for the winter. I can understand maybe needing snowtires (though my old car - with good all-weather radials - never ONCE had a skid) - but also having to change the wheels because these are not the right size to be good in the snow is a bit much on top of the money I have already spent (above my budge). I would not be complaining except that I had made it very clear that the reason I was going way above my comfort level in terms of price in buying an upscale Volvo was for the snow features. So I do think I should have been warned ahead of time that the tires and wheels on this car were not optimal for that, and I could have factored that into my decision. That said, I love the car, and am reasonably happy with the dealership. But I think they could have been more sensitive to and in tune with the fact that I had said over and over that performance in the snow was very important to me. I am resentful of having to spend a whole lot extra to get what I needed in the first place. More

Not only did Steingold Volvo have the best price for my parts (they beat both of my local dealers), but I had the pleasure of speaking directly with Michael Bernardo, who apparently handles all of the Inte parts (they beat both of my local dealers), but I had the pleasure of speaking directly with Michael Bernardo, who apparently handles all of the Internet orders. He informed me my part was in stock and ready to ship. However, UPS had already come and gone for the day, so it would go out tomorrow. I mentioned that if it had been able to go out today, I would have received it before the weekend and could install it Saturday, but, oh well, I would do it next week. This is where Mike went above and beyond. He offered to pack it right away and take it to a UPS store, so my parts are now en route to me and will be here in time to install them this weekend. This is what Customer Service is all about. Mike did not have to go to the UPS store for me, and I was willing to accept that I would not be able to install my parts as planned, but he really stepped up and showed me what Steingold is made of. Thank you very much, Mike. Brad S. in Maine More

Very simple: ease of purchase, comfortable atmosphere, concern for our needs, providing the best product for the best value. We will return again and again. concern for our needs, providing the best product for the best value. We will return again and again. More

My experience at Steingold Volvo was practically My experience at Steingold Volvo was practically effortless. I was greeted with kindness but NOT overwhelmed, as anxious sales people tend to be o My experience at Steingold Volvo was practically effortless. I was greeted with kindness but NOT overwhelmed, as anxious sales people tend to be overwhelming; especially in a car dealership. The showroom is complete with the Volvo collection, clean, and browser friendly. I knew I was in the market for a Volvo when I walked in but wasn't sure what most fit my lifestyle. Both Michael and Steve Bernardo helped settle my mind on the right vehicle- which was easy on account of the fact that they were there to help me make a decision, not sell me... and I couldn't be happier with MY choice. I recommend Steingold to everyone who is looking for a seamless, pleasant, and reassuring experience when buying a new car, because thats the experience I had. As a dealership, Steingold is nothing short of impressive. More

Dear Car Buying Friends: I recently had some warranty Dear Car Buying Friends: I recently had some warranty work recently done on one of my Volvo's thru this dealership. It was absolutely turn-key and Dear Car Buying Friends: I recently had some warranty work recently done on one of my Volvo's thru this dealership. It was absolutely turn-key and the people at Volvo NA and Steingold were very cool. If you are looking for a dealer with great attention to detail who puts the customer first, this has got to be the place. Thanks, Andrew More

The Bernardo family has been a trusted source of Volvo vehicles for us over the past twelve years. The sales experience is smooth and hassle free. Sue, Mario and Rich in the service department are alway vehicles for us over the past twelve years. The sales experience is smooth and hassle free. Sue, Mario and Rich in the service department are always friendly and accommodating. Even the automotive technicians are personable and customer focused in addition to being very talented at their job. At Steingold Volvo, service is ingrained in their culture and it shows on every visit. More

I have purchased many cars in the past 40 years. Steingold Volvo stands head and shoulders above every other dealer I have purchased from (and there were some very good ones in the mix). I research Steingold Volvo stands head and shoulders above every other dealer I have purchased from (and there were some very good ones in the mix). I researched this purchase and tracked available inventory as far away as Virginia. Everyone wanted to sell me a new car, only Michael presented the whole package (salesmanship, honesty, service and consistency). This is a major investmant. I know that it will be well managed by Steingold's proven excellence in service (we have been having our 2006 S60 AWD serviced for most of its 6 years at Steingold because the original seller had poor after sale ability). We are so pleased with our new Volvo XC60 AWD, that we are willing to speak, personally, with any perspective purchaser about our experience. More

Went into Steingold for warranty work; left purchasing a new vehicle. This is my 4th Volvo purchased in ten years, and for my wife, 5th in twelve years. We have used other dealers in the past due to our f new vehicle. This is my 4th Volvo purchased in ten years, and for my wife, 5th in twelve years. We have used other dealers in the past due to our frequent moves. If we stay in the area long term, we will defininately be back. This was a turn-key and pleasant experience. The warranty work this dealership did on my previous vehicle was also outstanding. More

Overall a very positive experience from our first visit to their showroom through the delivery of our vehicle. Upon our first visit to their showroom we were impressed with the way were left to peruse the to their showroom through the delivery of our vehicle. Upon our first visit to their showroom we were impressed with the way were left to peruse the floor models on our own for a while before a salesperson approached us. This was not the first vehicle dealership we had been to, and we appreciated not being approached the second we entered their parking lot. When we went to pick up our new Volvo, our salesman, Paul Vellucci introduced us to Steingolld's service department personnel and to Mike Bernardo, who offered to 'spend as much time as it takes' to get us comfortable with all of the new technology in our XC60 - and he did exactly as promised. New technology always carries with it a learning curve that can be both time consuming and frustrating, but Mike and Paul ensured that we were completely comfortable before we left. More

This is the first out of three reports my wife and I will write regarding our experience. This is because we custom ordered Volvo C30. This report focuses on our experience purchasing the car and updates fro write regarding our experience. This is because we custom ordered Volvo C30. This report focuses on our experience purchasing the car and updates from Mike regarding the status of the order. We are VERY SATISFIED purchasing the car from Steingold Volvo and working with Mike! We have wonderful things to say about our experience -- they showed a great level of professionalism, have been very friendly and whole procedure of ordering was done very quickly. Here is how it went. First, we sent an email using their website. In about 30 min, Mike called us back and we discussed the car, price, deposit, and ordering procedure. He answered all of our questions! A few days later we set up an appointment with them and ordered the car. There was no pushing, convincing, or anything similar. We were happy with the price and finalized the procedure with them. I have to say that this was the best car buying experience for us so far! A few weeks after the order was placed Mike called us with the update regarding our order and gave us estimated delivery date. This was what he initially promised, and he kept his word. As I said, we are very happy for ordering the car from them and working with Mike. The reason we decided to write this review is that people are usually posting negative experiences, but we felt it was important to share very positive ones as well. We will write our experiences regarding the delivery of the car (second report) and first visit to the service for oil change etc (third report). More