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Steele GMC Round Rock

Round Rock, TX

Overview
Reviews
4.8
444 Reviews
Call Dealership (512) 244-8000

3000 N I-35

Round Rock, TX

78681

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Showing 444 reviews

June 28, 2024

Took care of all my issues and maintenance concerns. Kyra is a great service advisor that cares for her customers. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Fleming
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Jun 28, 2024 -

Steele GMC Round Rock responded

Terry, we're delighted to hear that Kyra took great care of you at Steele GMC Round Rock. Thanks for sharing your positive experience!

June 28, 2024

Quick and easy check in process. Work was performed efficiently, vehicle was returned promptly as promised. More

by mojoweizen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen service advisor
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Jun 28, 2024 -

Steele GMC Round Rock responded

Thanks for sharing your experience! We're glad to hear the team at Steele GMC Round Rock provided efficient service and met your expectations. Safe travels!

June 27, 2024

Kyra is always very helpful and tries to provide the most reasonable solution for the customer, while stewarding the dealership assets. More

by austin.moffitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra, DAS Reputation Managemet
Report | Print
Jun 27, 2024 -

Steele GMC Round Rock responded

We're delighted to hear that Kyra provided such helpful service at Steele GMC Round Rock. Thanks for sharing your positive experience!

June 21, 2024

My criteria is responsiveness and knowledge. This dealership was both on the occasion I had to bring my truck in for repair. I will go back More

by Bmiddleton63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Jun 24, 2024 -

Steele GMC Round Rock responded

We're glad to hear that our team at Steele GMC Round Rock met your criteria for responsiveness and knowledge. We look forward to serving you again!

June 19, 2024

I had a good experience with the dealership. I went in for an oil change. Stephen did a good job of keeping me informed. More

by mariannecox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Jun 21, 2024 -

Steele GMC Round Rock responded

We're glad to hear you had a positive experience with your oil change at Steele GMC Round Rock, Marianne. We'll make sure Stephen knows his efforts were appreciated!

June 07, 2024

For my first oil change on my 2024 Sierra truck, the service was exceptional. I was very n and out with no problems. Thanks Josh. More

by enhuerta69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jun 07, 2024 -

Steele GMC Round Rock responded

We're delighted to hear that your first oil change experience at Steele GMC Round Rock was smooth and efficient. We'll make sure Josh knows about your positive feedback!

June 07, 2024

I go there for the people that work there. The people are great. This review is a bit dumb. More

by jskristoffersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Jun 10, 2024 -

Steele GMC Round Rock responded

We appreciate your positive feedback. Thank you for your support of Steele GMC Round Rock!

June 07, 2024

Great customer service. My salesman was very professional and very knowledgeable, he answered all of my questions . Thank you More

by Wbrown2532
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Jun 10, 2024 -

Steele GMC Round Rock responded

Thank you for the kind words! We're delighted to hear that our team at Steele GMC Round Rock provided professional and knowledgeable service. Enjoy your new vehicle!

June 03, 2024

It was hit or miss when Steele took over Nyle, but now it seems more consistent. We love our Service Advisor, Kyra, and we consider her a friend now. Through the transition, she always took great care of my More

by bmw2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Fleming
Report | Print
Jun 03, 2024 -

Steele GMC Round Rock responded

Thank you for sharing your experience! We're glad to hear that Kyra has been taking great care of you and your trucks at Steele GMC Round Rock. We appreciate the trust you've placed in us, and we're here to help whenever needed!

June 01, 2024

Pleasant beginning. Josh said car would be ready by 1:00 or 2:00. I live in Georgetown! Why didn’t you tell me. I called my wife to come get me rather than waiting 6 More

by Larry Miles
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Evans
Report | Print
Jun 10, 2024 -

Steele GMC Round Rock responded

Larry, I apologize for the miscommunication regarding your car's completion time. We strive to respect our customers' time and it's clear we fell short here. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Richard Davidson - Service Manager - (512) 244-8000

Jun 10, 2024 -

Larry Miles responded

I know those things happen and I apologize for even bringing it up but we were in a bad place that day because my wife was very sick and in no condition to be making 2 thirty mile round trips. Thank you very much for your apology. That means a lot us. Larry & Helen Miles.

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