Steele GMC Round Rock

Denny was very helpful when I called on the phone about which tires to get. When showed up at dealership he met me outside, got everything he needed from me and said would be ready in few hours; and it was which tires to get. When showed up at dealership he met me outside, got everything he needed from me and said would be ready in few hours; and it was. When checked out, the price was actually lower than what he quoted. What was really nice was seeing a lot of the same faces working there. I hadn't been to the service dept. in at least 2 years and to see the same people still there for that long makes me feel like Maxwell GMC really cares. More

My truck quit running around 7pm On Monday and the service dept. was closed. I called the next morning and the service writer gave me the wrecker company for towing my vehicle to the dealership at 7:2 service dept. was closed. I called the next morning and the service writer gave me the wrecker company for towing my vehicle to the dealership at 7:20am. After calling the wrecker company, they delivered the truck to the dealership by 9am. A courtesy van picked me up to bring me to the dealership where I was able to pick up the truck by 12:45pm. All this occurred on a very rainy morning. I'm very grateful to the personnel involved for their efficiency in getting me back on the road. The follow-up after the repair was the very next day which is a great way to say you care. Thank You ! More

We tried to purchases car from NM GMC back in 2007, but we could never arrive on a fair price and ended up buying from Gunn GMC in San Antonio. So fast forward to 2012 and we want to be responsible citize we could never arrive on a fair price and ended up buying from Gunn GMC in San Antonio. So fast forward to 2012 and we want to be responsible citizens and shop local and keep our Tax dollars in Round Rock, so we thought we would give NM GMC another shot. All started well as we had received a flyer stating that NM GMC wanted our car and would give us approx 20k in trade...knowing that we have had our car serviced here several times and that they know our car we felt it to be a legitimate offer. We visited the lot and looked at several vehicles and even test drove a model that was similar to what we wanted just not right colors or interior finishes. we went inside to discuss how we could get the car we wanted. Then the "typical car salesman antics started". After several rounds of trying to be sold a car...even though we had never agreed to a specific car...as what we wanted did not exist on their lot...but that did not matter...they kept pushing various cars...I guess in hopes we would just cave? During this time we did allow them to "verify" that our car was worth the value as stated on the flyer....Surprise...it was only worth about 12k...big delta from the 20k offer. When we confronted Chris about the flyer and what we thought to be false advertising he stated the following: ...this is done by a third party marketing firm and we have no control of the info that goes out. ...that everyone does this and that it is just away to get people in the door..it worked here did it not ...the small print on the back covers us if the final value and original offer are different. Well I am a small businessman here in Round Rock and no matter who does work for us....if it goes out under my companies name that means I stand behind it. And I guess Chris if everyone jumped of a cliff you would follow? Integrity is standing up and doing what is right no matter what others do. Finally, small print is for people who may have something to hide...and in our case you did. Upon parting, Chris told us he would get with his manager and let him know of our conversation and get back to us on how to make this right. Well it has been over two weeks and no contact. In the meantime we bought a car from Covert in Austin...a much better experience! More

The entire staff was very helpful, and answered all questionsa honestly and thoroughly. They took the time to determine what we wanted in a vehicle, including options and helped us get the "right" veh questionsa honestly and thoroughly. They took the time to determine what we wanted in a vehicle, including options and helped us get the "right" vehicle to fit our needs. Wonderful experience! More

Four years ago I bought a Sierra 1500 SLT (basically loaded) with the 60 month/100k service contract. The service contract does not cover much beyond the engine and transmission so you may want to save loaded) with the 60 month/100k service contract. The service contract does not cover much beyond the engine and transmission so you may want to save your money. The truck has been great for the most part. Since I bought the truck, the sunroof (factory) has been leaking ever since. They (Nyle Maxwell) supposedly replaced the seal back in 2007 but it still leaked. I brought it back and they "water tested" it with a hose and said they could not find evidence of a leak. It still leaks in 2011 after multiple attempts to get them to fix it they want to charge me $105 just to look at it (again)! Now on to the door handles. Both handles on the driver side are loosing paint on the inner part of the exterior handle due to chipping. The response I get from them is oh yeah, that happens. Really? GMC can't design a door handle that does not chip paint from opening and closing the door? On to the tail lamp assembly that has a broken seal. Again, no cracks or external damage but this is not covered under the 60 month/100k warranty which excludes practically everything that can go wrong. Since May 2007 I have been taking this truck to Nyle Maxwell for service on a regular basis and keep this truck in pristine condition. Besides the mileage, everything else about the truck would appear it is near brand new. I am absolutely surprised that neither Nyle Maxwell or GMC stand behind the products they sell. If these problems were not defects, I would just replace them and move on but they are obviously making inferior parts on their automobiles. Their service is somewhat friendly but don't expect them do go above and beyond to keep their customers coming back. I for one, will not be returning to Nyle Maxwell for service or sales in the future. As a final test, I asked the for an estimate on parts and labor for the handles, driver side headlamp assembly, and driver side tail light assembly and will see what they come up with since I have already done the research on-line. Make sure to get everything in writing and if possible record the conversation with Francisco when he sells you the extended coverage because he will lie about what it does and does not cover. More

I bought a used car here. That went OK except for a SUPER-LONG wait to sort out the financial part of the process. But when I called our salesman Mario to tell him about some problems with the car a li SUPER-LONG wait to sort out the financial part of the process. But when I called our salesman Mario to tell him about some problems with the car a little while later though, I got some of the worst customer service ever. He was so friendly and polite during the sales spiel (surprising!), but the minute he heard about the problems with the car he became defensive. He argued with me about every single point and made it clear that they weren't going to do crap to help me. THEY DO NOT THOROUGHLY INSPECT/REPAIR THE CARS BEFORE SELLING THEM. DO NOT BUY A CAR HERE More

I was interested in a used truck I found online. I ended up not buying the truck. The price was probably a bit high. It was discounted after I had decided not to buy the truck. I then looked at a new truck, up not buying the truck. The price was probably a bit high. It was discounted after I had decided not to buy the truck. I then looked at a new truck, but they didn't seem to want to deal on it. All three of the people that I dealt with were nice and seemed helpful. They called back when they said and stayed in contact with me regarding the deal. Fransisco in finance is a hoot! I enjoyed working with him, much more than any other finance experience that I have had. I would suggest this dealership for several reasons. But make sure you are educated on prices before you go in, that way you can tell what is a good deal and what is not. More