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Steele GMC Round Rock
Round Rock, TX
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 418 reviews
May 28, 2015
Great Service Made the trip to Round Rock from Schertz (San Antonio) after scheduling my appointment with Janie. Met by Mindy and Alex at 7:00 and out by 8:30. Gr Made the trip to Round Rock from Schertz (San Antonio) after scheduling my appointment with Janie. Met by Mindy and Alex at 7:00 and out by 8:30. Great job by the entire Maxwell team, as usual!! More
by Aggie
Employees Worked With
Mindy, Alex and Janie
May 27, 2015
Great Service! I always get great service at Nyle Maxwell GMC. I have purchased two vehicles there and Scot Murray is great to work with. He remembers my name every I always get great service at Nyle Maxwell GMC. I have purchased two vehicles there and Scot Murray is great to work with. He remembers my name every time I come in and makes the service process painless and quick and does not try to sell me extra service that I do not need. More
by Dave Harris
Employees Worked With
Scot Murray
May 19, 2015
Great Car Buying Experience Recently bought a 2015 Yudon XL Denale, and Clayton and Francisco were really great to work with. This is the most pleasant car buying experience ever Recently bought a 2015 Yudon XL Denale, and Clayton and Francisco were really great to work with. This is the most pleasant car buying experience ever. I will definitely be back. More
by bmaring
Employees Worked With
Francisco, Clayton Cunningham
April 19, 2015
Appalling new customer relations Just wanted to leave my comments on the fantastic job done by the dealership, starting with an after 9:00 PM call from Robert the General Sales Manage Just wanted to leave my comments on the fantastic job done by the dealership, starting with an after 9:00 PM call from Robert the General Sales Manager as I was looking for a hard to find Canyon. I had just had a bad experience actually closing a deal on a Canyon locally only to find the dealer trade didn’t actually happen as I was signing the papers, I didn’t want a repeat of that situation I explained to Robert and the gang. I live in the Dallas area, so the logistics of this deal were going to be tricky. They had one that was an almost exact match to what I was looking for. The next day I worked with Toby and Mark getting pictures of a potential trade-in sent off. It was all arranged, I would be coming down Saturday, about a 200 mile trip for me, then due to a misunderstanding, the truck wouldn’t be available until Monday as it was being displayed at the ballpark. Robert stepped up and offered to deliver the vehicle to me Tuesday. Hey, it wasn’t ideal, but I talked to Toby and Robert as I was driving the 400 mile round trip to get this deal done and I again reiterated my concerns that the truck would be available for me to close on when I arrived at the dealership. Well, you guys really got me, I got the call 20 miles from the dealership that you had sold the vehicle. Wow! Excellent job at making me feel like a complete fool and total idiot for trying to conduct a professional business deal with your dealership. A perfect one-two punch of no class and no integrity that I just didn’t expect to happen and you guys just nailed it! I’m sure the bunch of you will have some laughs and maybe some high-fives of the next couple of days on my expense. I personally don’t conduct business in this classless manner, but I guess ownership knows what they’re doing in Round Rock, TX. More
by LReedBoys
Employees Worked With
Robert, Toby and Mark
March 04, 2015
Top notch, no BS, pleasant experience. My requirements for a vehicle were very specific and my time frame was extremely tight. All involved did an outstanding job finding the right vehicle My requirements for a vehicle were very specific and my time frame was extremely tight. All involved did an outstanding job finding the right vehicle and getting it to me quickly. I've bought numerous vehicles before and am happy to say that my first purchase from the folks at Maxwell was the best experience I've had. More
by JasonBeer
Employees Worked With
Tom Gammon, Clayton Cunningham
March 03, 2015
Real Service Folks I came to Nyle Maxwell from their competitor, Don Hewlett. Don Hewlett had refused to program my new remote, see my review on their tab. I came in and I came to Nyle Maxwell from their competitor, Don Hewlett. Don Hewlett had refused to program my new remote, see my review on their tab. I came in and Spoke with Mindy, i told her of the situation, that i had custom programming in my truck and needed to get my remote programmed but that i would like a Duramax trained tech to do it since they are usually familiar with the aftermarket type tuning. She said that would be no problem, she wrote down all of my concerns and relayed them directly to the tech. They were able to get my new remote programmed and i was on my way in less than 40 minutes. If i should ever need service in the future i will certainly go here. More
by ducatislave
Employees Worked With
Mindy Keith
March 03, 2015
Great experience, ask for Jeff! Jeff Schneider was the best sales person ever! Very knowledgeable, friendly and made me feel like part of the family at the Nyle Maxwell Round Rock de Jeff Schneider was the best sales person ever! Very knowledgeable, friendly and made me feel like part of the family at the Nyle Maxwell Round Rock dealership. He is a big part of the reason I bought my beautiful 2015 GMC Terrain SLT2 Suv. He made the entire process very smooth and made me feel like he cared about my purchasing experience. He should be commended my his management team and also Mark in the finance dept. was wonderful. Worked to get me the best rate. Tom the G.M. also made me feel very welcomed. Everyone at this R. R. dealership is right on the mark, great group to purchase a vehicle from and I will always return for my purchases, keep up the great job folks and thanks for an amazing experience. I drove off the lot Happy and that is what in the end counts, all the best! Please copy and paste this to any of your online sites for a testimonial, you more than have my permission :-) Now those reading this ask for Jeff Schneider, highly recommended!!! Klista Love More
by Klista
Employees Worked With
Mark in Finance, Tom Gammon, Jeff Schneider
December 19, 2014
Exceeded our expectations! I work for GM corporate and I had heard some stories of GM employees having not-so-good experiences at dealerships so I wasn't expecting the superior I work for GM corporate and I had heard some stories of GM employees having not-so-good experiences at dealerships so I wasn't expecting the superior service and attention we received from Toby, Janie, and Mark, as well as everyone with which we crossed paths. I'm definitely spreading the word and sending people your way. Thank you! More
by Angela
Employees Worked With
Toby Turner, Janie Wiley, Mark Lof
April 02, 2014
Nyle Maxwell GMC Loved it My experience since day 1 when Nyle Maxwell GMC Loved it My experience since day 1 when I purchased my 2011 Denali HD has been nothing but the best experience. Buying a vehicle is o Nyle Maxwell GMC Loved it My experience since day 1 when I purchased my 2011 Denali HD has been nothing but the best experience. Buying a vehicle is one thing but the service you receive after the purchase an entirely different experience. Working with Scot Murray my service advisor has always been top notch treatment. I am greeted by him every time. He listens to my needs and addresses them with a plan, a timeline, and keeps updated on a regular basis so that I always have knowledge and clan plan my day knowing when I can pick up my vehicle. I have owned several high vehicles and classics and I am very meticulous about car care and what my expectations are never an issues working with Scot and his team. My truck is returned to me just as I took it in with no issues. In fact it is carefully parked waiting for me in a secured area away from high traffic areas. If you are in the market for not just a GMC but to have the best experience after your purchasing experience see Nyle Maxwell and make sure to have Scot as your service advisor. You will be amazed. More
by JeremyLeCates
Employees Worked With
Scot Murray
November 29, 2013
Very condescending and rude talks down to you I went in with a set budget and he told me realistically it couldn't be done and tried talking me into a lease he lost 3 sales that day me and my sister went t with a set budget and he told me realistically it couldn't be done and tried talking me into a lease he lost 3 sales that day me and my sister went to another dealership and I bought the next day and she bought today and dad decided to keep what he had guess he should learn some better people skills his loss I got a better deal elsewhere with more features than the one I was looking at there and a better price not to mention when I test drove one of there cars overnight and left mine with them the next day I came to pick mine up and my key was broken More
by bsweatman
Employees Worked With
the guy in back that does numbers for sales
