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Steele GMC Round Rock

Round Rock, TX

4.8
474 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 474 reviews

April 13, 2021

Everyone at this dealership was 100% committed to ensuring our complete satisfaction. We called about a vehicle we found online. They were able to customize and have ready in 24 hours! Simply amazin More

by Anita D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Gonzalez
Apr 14, 2021 -

Steele GMC Round Rock responded

Anita - What a great review! We love to hear that you were able to get into the vehicle you wanted in a timely manner. Thank you for trusting your business with Nyle Maxwell GMC and rating us five stars!

April 12, 2021

Employees are professional, patient, respectful, knowledgeable and courteous. My questions and concerns were addressed. I appreciate having a loaner car available. Thank you taking care of my serv More

by dmb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alisha Young
Apr 13, 2021 -

Steele GMC Round Rock responded

We couldn't have asked for better feedback! It was our pleasure to deliver a convenient, attentive service experience. Thank you for trusting Nyle Maxwell GMC with your vehicle and your business!

April 10, 2021

Came in for 1st Svc scheduled and also inside rear view mirror mount loose. Svc completed but mirror not fixed and not on work order,, asked service person and said part was on order!! Then why wasn’t it o More

by Hoytm5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Apr 12, 2021 -

Steele GMC Round Rock responded

This doesn't sound like the level of customer care I expect from my team, and I'd like to apologize. I'm happy to step in here and see what I can do to help expedite this process. Please give me a call when you have a moment. Thank you, Rick Wheeler - Service Manager - 512-244-8000

Apr 12, 2021 -

Hoytm5 responded

Will call tomorrow Thanks

April 08, 2021

Josh Lee greeted us immediately upon entering the showroom. My husband shared our horrible experience at an Austin GMC. He and Martin were GREAT! They were able to give us the exact car we wanted at More

by Shari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin, DAS Reputation Managemet
Apr 09, 2021 -

Steele GMC Round Rock responded

Shari, we are thrilled that Josh and Martin made you such a happy customer! Thank you from all of us at Nyle Maxwell GMC and safe travels in your new car!

April 06, 2021

Received immediate greeting & quick service upon arrival this morning for an oil change & 30,000 mile multipoint inspection. The work was done in a timely manner. Always enjoy working with Chad. He explains More

by Charlotte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad in Service
Apr 06, 2021 -

Steele GMC Round Rock responded

We're so grateful to have you as a loyal customer, Charlotte! It's great to hear that Chad always takes such good care of you and your vehicle. Thank you for coming back to Nyle Maxwell GMC for your oil change and 30,000-mile inspection!

April 05, 2021

Chad was able to get my vehicle taken care of but organization within the service department needs attention Having an appointment is a complete disappointment More

by gdloughmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Apr 07, 2021 -

Steele GMC Round Rock responded

While I'm glad that Chad could assist you I'm disappointed to hear that you weren't satisfied with our service. We want the best for our guests and I apologize that we missed the mark. If you're willing to share the details of your experience, would you please give me a call? I would appreciate the chance to speak with you directly. Thank you, Rick Wheeler - Service Manager - 512-244-8000

April 03, 2021

Martin provided an amazing sales service for my wife and I. The entire team at Maxwell helped ease the stress of buying a new GMC, and we were well taken care of by the Maxwell’s sales team! We look forward More

by magb_rosie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Apr 05, 2021 -

Steele GMC Round Rock responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Martin took good care of you and your wife here at Nyle Maxwell GMC, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

April 02, 2021

Great service, fast in and out great rates. Out of city buyers. Really recommend dealing with Jose Hernandez. Great people skills and too the point service and pricing. More

by Joe v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Apr 02, 2021 -

Steele GMC Round Rock responded

Joe, thank you for the review! We are grateful that we got the opportunity to assist you here at Nyle Maxwell GMC, and we will certainly let Jose know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

April 01, 2021

As usual, the service was great!!The only reason I gave As usual, the service was great!! The only reason I gave 4 not 5 stars was the part recommended was not in stock and had to be delivered. I waited a More

by drhmm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Young
Apr 06, 2021 -

Steele GMC Round Rock responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Nyle Maxwell GMC Team

April 01, 2021

Alicia is awesome; very customer oriented and professional. She always ensure my vehicle is taken care of when I bring it in. Dealership make you feel welcome. More

by vette_97_us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia, DAS Reputation Managemet
Apr 01, 2021 -

Steele GMC Round Rock responded

Thank you for taking the time to review us! We appreciate the kind feedback about Alicia and will be sure to pass on the kind words. Drive safely, and we hope to see you again at Nyle Maxwell GMC!

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