Steele GMC Round Rock

While experiencing a reception problem, callers would complain it was difficult to understand. We contacted Kyra who made a service appointment and an update was performed that they thought would correc complain it was difficult to understand. We contacted Kyra who made a service appointment and an update was performed that they thought would correct the problem. However several days later the problem persisted. We contacted Kyra who set another service appointment. It was determined that it needed a new microphone. After it was installed the issue was corrected. During this process that was lengthy over several days Kyra kept us in the loop and personally kept us informed. Thanks to her persistence the problem was resolved. She is very knowledgeable and a good representative for Steele GMC. More

It took 6 days to get an oil change WOW and to tighten two bolts underneath the truck suspension. By the way you charge way too much for an oil change! two bolts underneath the truck suspension. By the way you charge way too much for an oil change! More

Super Fast, easy to deal with and a fair price. 10/10 would highly recommend to everyone 10/10 would highly recommend to everyone More

They completed the diagnosis. Unfortunately the recommended fix was too high for us to put into the vehicle giving it's high mileage. Even at that they still gave us ample time t Unfortunately the recommended fix was too high for us to put into the vehicle giving it's high mileage. Even at that they still gave us ample time to make arrangements to have the vehicle towed away. We think that over $250.00 for just diag optics for an issue that was not fixed is too high. But it is what it is More

Dealer service writer did an excellent job. He did everything I wanted done a timely matter.. He did everything I wanted done a timely matter.. More

The repair was done and ready for pick up early. I arrived after closing time but Chad was working after hours on something. He had me pay by text and delivered the Denali XL to after hours which sa I arrived after closing time but Chad was working after hours on something. He had me pay by text and delivered the Denali XL to after hours which saved me many more hours of driving. I would highly recommend Chad as a service advisor. I worked in auto business from 1968- 1995 and I know this is one of the hardest jobs in the dealership and Chad stepped up to make sure a Steele GMC client left with their expectations met. Mine were exceeded. More

Everyone was nice and helpful and professional. Took good care of my truck Thank you very much. Took good care of my truck Thank you very much. More

Chad is the ultimate professional and my vehicle was serviced in a very timely manner serviced in a very timely manner More

Josh is a great asset for your dealership. Straight forward goes the extra mile to take care of the customer. Straight forward goes the extra mile to take care of the customer. More

The inventory of vehicles was great and the staff at Steele r wonderful. Josh Kat and John were very great Steele r wonderful. Josh Kat and John were very great More