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Steele GMC Round Rock

Round Rock, TX

Overview
Reviews
4.8
474 Reviews
Call Dealership (512) 244-8000
View Awards

3000 N I-35

Round Rock, TX

78681

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Showing 474 reviews

July 21, 2021

Made an online appointment for oil change/tire rotation. Thanks to Jenny for making sure the appointment was on schedule. Chad was on point again taking care of my Sierra SLT. I appreciate the assistance fr More

by Thomas Walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Jul 21, 2021 -

Steele GMC Round Rock responded

Thomas - thank you for the review! We're delighted to hear that the Nyle Maxwell GMC team made your service visit seamless from start to finish, and we appreciate you trusting us with the care of your GMC Sierra SLT. Drive safe, and come back again soon!

July 13, 2021

Most excellent and attentive service of any dealerships I’ve ever been to including Ford!🙄😂 More

by lvchris91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia, DAS Reputation Managemet
Report | Print
Jul 13, 2021 -

Steele GMC Round Rock responded

This glowing feedback makes our day! Thank you for choosing Nyle Maxwell GMC and for taking the time to share your experience. We hope to see you again!

July 09, 2021

I had one of the best car buying experiences, Madi was extremely helpful and went above and beyond! Best service! Hassle free and worked very hard for best deal. More

by amanda11jade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Jul 11, 2021 -

Steele GMC Round Rock responded

Amanda - this is exactly the kind of vehicle buying experience we strive to deliver. Thank you for trusting the Nyle Maxwell GMC team with your business, and safe travels in your new ride!

July 06, 2021

Company doesn't care about customers. Once they have your money they rarely even want to deal with you properly. I bought a custom package with them the paint started falling off and they have acted like its More

by Phelpstimothy1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Managemet
Report | Print
Jul 07, 2021 -

Steele GMC Round Rock responded

Mr. Phelps, we are very sorry to hear this. Our team has worked tirelessly to correct all of your concerns without question. We do apologize and are disappointed our efforts failed to meet your expectations.

Jul 07, 2021 -

Phelpstimothy1 responded

I dont think Nyle Maxwell cares at all if your company did your General Manager would have returned my calls. Your Sales Manager would have called me on Monday July 5th like he stated he would have when we talked on 3rd of July. Seems like your company does value its customers at all. My experience from when 1st walking into GMC until now has been nothing short of horrible Customer service. Now im starting to wonder if its other reason why I am not getting the desired customer support anyone would normally get. I guess my question is what is Nyle Maxwell doing to fix the situation? No one has said anything. Why did I pay for a service for your company to just vlow me off. Would you want this type of service?

Jul 07, 2021 -

Steele GMC Round Rock responded

Our apologies, it seems that our efforts have failed to meet your satisfaction and our attempts to return your call have resulted in voicemails. The original vendor is working to resolve your concern. Best wishes.

Jul 07, 2021 -

Phelpstimothy1 responded

WHAT EFFORTS. I was called once and returned that call 4 times with no answer twice this morning again. Like stated before I think this is because of me being African American. When I 1st walked into your dealership and was not greeted because it looked as if I couldnt afford one of your vehicles. I was directed to the used car lot. Now im getting this same treatment because of my race I beleive. If I were a white man would I get better service. Well being an African American and veteran I sure dont deserve your companies treatment. And half fixes. Im referring to the permanent marker your company used to fix my paint. I will just make sure I use every platform both news and social media to let everyone know how your company treats customers like myself. Thank you!!!

July 01, 2021

Thanks for the great service. I ress as LLC appreciate what Scott does for me coordinating the devine on my wife’s car. More

by gboyer61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, DAS Reputation Managemet
Report | Print
Jul 01, 2021 -

gboyer61 responded

Always great service.

Jul 02, 2021 -

Steele GMC Round Rock responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that Scott went the extra mile to assist with your wife's vehicle. Drive safely, and we hope to see you back at Nyle Maxwell GMC!

June 28, 2021

Great Service and communication. Alicia always takes good care of us. Will be my only service station for this GMC More

by dhaverkamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Jun 29, 2021 -

Steele GMC Round Rock responded

Thank you for your continued business and your confidence in Alicia! We are thrilled that you are always so well attended to and we hope to see you again at Nyle Maxwell GMC.

June 27, 2021

Fast, fair and friendly 😊. Chad advised all work that needed to be done. More

by Mary.ramirez61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Jun 28, 2021 -

Steele GMC Round Rock responded

Mary, thank you for sharing your kind review of Chad and the team! We hope to welcome you back to Nyle Maxwell GMC for your future service needs.

June 27, 2021

Best GMC service department I have ever dealt with. I have owned GMC vehicles for 25 years! EXCELLENT!!! More

by David Snell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Gammon, DAS Reputation Managemet
Report | Print
Jun 27, 2021 -

Steele GMC Round Rock responded

David - Your review fills us with pride! Providing exceptional service for our valued guests is our goal so we are thrilled you had a great visit with us. We hope to see you at Nyle Maxwell GMC again next time. Take care!

June 25, 2021

The service started at the scheduled time and was finished with in the expected time. More

by William Powell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Jun 25, 2021 -

Steele GMC Round Rock responded

William, thank you for the review! It was our pleasure to assist you here at Nyle Maxwell GMC, and we look forward to your next visit!

May 25, 2021

Great dealership. Very clean and very family oriented. I felt extremely welcomed and well looked after. My sales associate was very communicative and very transparent with me which is a rarity for dealershi More

by IanF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madi Janysek , DAS Reputation Managemet
Report | Print
May 26, 2021 -

Steele GMC Round Rock responded

Ian, thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Nyle Maxwell GMC, and we hope that you continue to enjoy your new ride!

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