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Steele GMC Round Rock

Round Rock, TX

4.8
418 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 418 reviews

December 09, 2020

Dylan Davis did an excellent job on finding my GMC Sierra 1500 SLT. Thanks to Alex for working a great financing for the new truck. More

by Thomas Walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Dec 09, 2020 -

Steele GMC Round Rock responded

We're so happy to hear that Dylan and Alex went above and beyond to make your dreams come true, Thomas! Thank you for trusting Nyle Maxwell GMC with your business, and congratulations on your new GMC Sierra 1500 SLT!

December 07, 2020

I feel sure when I take my car to Nyle Maxwell that I will in good hands. Scott gives me good advice and is honest. More

by sherryflatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Dec 08, 2020 -

Steele GMC Round Rock responded

Thank you for the review! Nothing makes us more proud than knowing that our team has earned your trust here at Nyle Maxwell GMC, and we will be sure to let Scott know that you appreciate his help. We look forward to your next visit!

December 07, 2020

Scott in my go to service person Been taking care of me for years. Always make sure I’m happy. 5 trucks and has always made me happy. More

by Jesse James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Murray , Jesse Martinez, DAS Reputation Managemet
Dec 08, 2020 -

Steele GMC Round Rock responded

Jesse, thank you for taking the time to leave us a review! Scott is an excellent member of our team at Nyle Maxwell GMC, and we couldn't be happier to hear that he has earned your trust and loyalty. We will be sure to pass along your kind words, and we look forward to your next visit!

November 23, 2020

No words can describe them. Purchased a vehicle from them on June 9 2020. Back up camera went out on one week. Has been worked on 7-8 times still no camera operable. The last time in shop was it. Was returne More

by Upset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Wheeler, DAS Reputation Managemet
Nov 24, 2020 -

Steele GMC Round Rock responded

I'm so sorry that you've had to make multiple trips to our dealership and still are experiencing issues with your vehicle. I can certainly understand how frustrating this must be. I would really like to assist you, but I won't be able to find your contact information without a name. Would you please call me at your earliest convenience? Thank you, Eric Long - Used Car Manager - 512-244-8000

Nov 24, 2020 -

Upset responded

Just like Nyle Maxwell no concern about customers concern. Called you this morning as you resquested left my name and phone number with the lady at the front desk. As of this moment have had no reply. Called Nyle Maxwell office and left word with his assistance 5 days in a row still not reply. I have no ideal how you people work and get away with this crap toward your customers. Contacting corporate maybe they can get things done. Name: Ronnie Brannon - Ph. 512- 574- 0524 11/25/20 still no response. 11/27/20. still no response

Dec 08, 2020 -

Steele GMC Round Rock responded

We apologize for your frustration. Unfortunately, until GM engineers find a way to correct your vehicle's intermittent issue, our ability to assist you is limited. We are working to resolve your concerns and we appreciate your patience. If you would like to speak with us in the meantime, please reach out.

Dec 08, 2020 -

Upset responded

That doesn't do any good to contact you. Called and left message with Tanner at GMC coustomer service and have not had a response since Dec. 3. Either i get another vehicle are my money back i will have to seek other action. Called Nyle Maxwell office 5 day in a row. Was told his asst. would handle my concern left message for her each day still no response. You people don't tend to your business like proffesional.

November 23, 2020

Dylan, Stephen and Alex were all very friendly and made the buying process quick and easy. I would definitely recommend using them in the future! More

by rodstevenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan, Stephen, Alex
Nov 23, 2020 -

Steele GMC Round Rock responded

We love reviews like this one! Thank you so much for your business, Rod. We will share your feedback with Dylan, Stephen, and Alex and look forward to assisting you in the future at Nyle Maxwell GMC!

February 22, 2020

Jeff helped us out this evening and was so very helpful. Buying a car can be a painful process and he made it so easy despite the few humps we ran into with trying to finance. He definitely took a difficult More

by MicheleDav
Recommend Dealer
Yes
Employees Worked With
Jeff Schneider
Feb 24, 2020 -

Steele GMC Round Rock responded

We cannot thank you enough for your wonderful review of Nyle Maxwell GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Nyle Maxwell GMC Team

February 22, 2020

Jeff Schneider sold us our car and he was so professional and so kind. Very helpful and a pleasure to work with. Thanks Stacy Perry More

by Sperry0264
Recommend Dealer
Yes
Employees Worked With
Jeff Schneider
Feb 24, 2020 -

Steele GMC Round Rock responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Nyle Maxwell GMC Team

December 28, 2019

can not get them (Mitch Beatty) to return calls Buying experience was very good but when a problem occurred this guy wont return calls even though he texted me to call him (3 in a month) about rebat More

by btorenko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mitch Beatty only one not happy with
November 07, 2018

Customer Service I give them a full 5 stars because Martin was honest, understanding, patient, and genuinely a great guy. Me and my family have so far purchased 3 vehi More

by TBIRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin, Donna, Katherine
Nov 08, 2018 -

Steele GMC Round Rock responded

Thank you for your great review! We're glad to have Martin, Donna, and Katherine on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, The Nyle Maxwell GMC Team

May 07, 2018

No GMC for me!!! No rating for this company because they are terrible. I bought my GMC ACADIA 2015 SLT mid year 2015 with ALL warranty. I used Covert to get my o More

by Patty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Gammon, Chris Cannatti, Clayton Cunningham, Jack Bellinoff, Wayne Bowman, Pete Cantu, Ray Frazier
May 09, 2018 -

Steele GMC Round Rock responded

Patty, we sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. We would like the opportunity to speak with you. Please reach out at your earliest convenience. Sincerely, Nyle Maxwell GMC Team

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