
Steele GMC Round Rock
Round Rock, TX
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If you're interested in good customer service and a dealership that is attentive to the customer and does what they say, this is NOT the dealership for you. We went into the Round Rock location in dealership that is attentive to the customer and does what they say, this is NOT the dealership for you. We went into the Round Rock location in early November to discuss buying a 2022 Sierra Denali and spoke with Andrew. First impressions were really good, we left our contact information and asked him to email us specific differences between the Denali and the new Ultimate Denali (available next year). We never heard from him so on 11/19 I called to inquire again. He still couldn't (and as of this writing still has not) provided us with any information on the two Denali's, but he did text specs on a Denali that was available for sale. The next day 11/20 I sent him our custom build specs (texted because the website was not working to upload) and texted again after 3 hours of no response to ensure it was received and Andrew confirmed he had it. On November 24th I texted that I was following up on specs I sent 5 days before. I did not receive a response so I texted again on 11/29 asking if I should go to a different dealership and he responded the next day with: "Your build is submitted. GM just hasn't picked it up yet. There hasn't been any allocations." That was 11/30 and today is 12/7 and No clue what that means and I have had no further contact with Andrew. Does anyone know a good GMC dealership in the area to do business with??? My contact is glennagallagher1210@gmail.com More
Service Manager Ricky Wheeler and his service team are the best! No other dealer can compartment to Nyle Maxwell for all your vehicle needs. the best! No other dealer can compartment to Nyle Maxwell for all your vehicle needs. More
Was greeted right away by a Nyle Maxwell associate. He got me in touch with Scott who took less than a minute to ask of my needs, and away he went with my vehicle. This just great service!! got me in touch with Scott who took less than a minute to ask of my needs, and away he went with my vehicle. This just great service!! More