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Steele GMC Round Rock

Round Rock, TX

4.8
418 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 418 reviews

April 19, 2021

Great crew! Toby was knowledgeable and efficient. Very competitive pricing...definitely will be going back for my next vehicle. Nice 55 in the show room too. More

by tylergpollard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Turner , Tom Gammon
Apr 19, 2021 -

Steele GMC Round Rock responded

Tyler, thank you for the review! We are grateful that we got the opportunity to assist you here at Nyle Maxwell GMC, and we will certainly let Toby know that you appreciate his help. We look forward to your next visit!

April 16, 2021

I had a great experience with Nyle Maxwell, I will refer family and friends. Keep up the good customer service and making customers happy. Go NM!!!! More

by Fowlerccf37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Miner, DAS Reputation Managemet
Apr 19, 2021 -

Steele GMC Round Rock responded

Thank you so much for the wonderful feedback! Happy customers make us happy and we are delighted to hear that you had such a great car-buying experience. Safe driving from our entire Nyle Maxwell GMC team!

Apr 19, 2021 -

Fowlerccf37 responded

Fowlerccf37@gmail.com

April 14, 2021

Martin McCoy from Nyle Maxwell was extremely professional, friendly and courteous. He took our information and kept us updated extremely well through the process of finding and up fitting our ne More

by Anita D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin McCoy
Apr 14, 2021 -

Steele GMC Round Rock responded

Hi Anita - thank you for reviewing Nyle Maxwell GMC! It is wonderful to hear that Martin and the rest of our team walked you through the process of buying your vehicle. Congrats and safe travels!

April 14, 2021

Scot Murray has been my Service Associate for many years and each time I visit the dealership I leave with all issues with my vehicle solved. His communication with me is great and my vehicle ready when pro More

by Francie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Apr 15, 2021 -

Steele GMC Round Rock responded

Francie, thank you for taking the time to leave us a review! We couldn't be happier to hear that Scot takes such good care of you here at Nyle Maxwell GMC, and we will certainly let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

April 13, 2021

Everyone at this dealership was 100% committed to ensuring our complete satisfaction. We called about a vehicle we found online. They were able to customize and have ready in 24 hours! Simply amazin More

by Anita D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Gonzalez
Apr 14, 2021 -

Steele GMC Round Rock responded

Anita - What a great review! We love to hear that you were able to get into the vehicle you wanted in a timely manner. Thank you for trusting your business with Nyle Maxwell GMC and rating us five stars!

April 12, 2021

Employees are professional, patient, respectful, knowledgeable and courteous. My questions and concerns were addressed. I appreciate having a loaner car available. Thank you taking care of my serv More

by dmb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alisha Young
Apr 13, 2021 -

Steele GMC Round Rock responded

We couldn't have asked for better feedback! It was our pleasure to deliver a convenient, attentive service experience. Thank you for trusting Nyle Maxwell GMC with your vehicle and your business!

April 10, 2021

Came in for 1st Svc scheduled and also inside rear view mirror mount loose. Svc completed but mirror not fixed and not on work order,, asked service person and said part was on order!! Then why wasn’t it o More

by Hoytm5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Apr 12, 2021 -

Steele GMC Round Rock responded

This doesn't sound like the level of customer care I expect from my team, and I'd like to apologize. I'm happy to step in here and see what I can do to help expedite this process. Please give me a call when you have a moment. Thank you, Rick Wheeler - Service Manager - 512-244-8000

Apr 12, 2021 -

Hoytm5 responded

Will call tomorrow Thanks

April 08, 2021

Josh Lee greeted us immediately upon entering the showroom. My husband shared our horrible experience at an Austin GMC. He and Martin were GREAT! They were able to give us the exact car we wanted at More

by Shari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin, DAS Reputation Managemet
Apr 09, 2021 -

Steele GMC Round Rock responded

Shari, we are thrilled that Josh and Martin made you such a happy customer! Thank you from all of us at Nyle Maxwell GMC and safe travels in your new car!

April 06, 2021

Received immediate greeting & quick service upon arrival this morning for an oil change & 30,000 mile multipoint inspection. The work was done in a timely manner. Always enjoy working with Chad. He explains More

by Charlotte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad in Service
Apr 06, 2021 -

Steele GMC Round Rock responded

We're so grateful to have you as a loyal customer, Charlotte! It's great to hear that Chad always takes such good care of you and your vehicle. Thank you for coming back to Nyle Maxwell GMC for your oil change and 30,000-mile inspection!

April 05, 2021

Chad was able to get my vehicle taken care of but organization within the service department needs attention Having an appointment is a complete disappointment More

by gdloughmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Apr 07, 2021 -

Steele GMC Round Rock responded

While I'm glad that Chad could assist you I'm disappointed to hear that you weren't satisfied with our service. We want the best for our guests and I apologize that we missed the mark. If you're willing to share the details of your experience, would you please give me a call? I would appreciate the chance to speak with you directly. Thank you, Rick Wheeler - Service Manager - 512-244-8000

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