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Steele GMC Round Rock

Round Rock, TX

4.8
475 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 475 reviews

May 03, 2022

Everyone is pleasant. Helpful and professional. They as real find. I took my car in for service & it went through in a timely manner & without issue. I had the opportun More

by Corizeitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, DAS Reputation Managemet
May 04, 2022 -

Steele GMC Round Rock responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful experience working with Mark and the Nyle Maxwell GMC team. Drive safely, and we hope to see you back again down the road!

May 01, 2022

As always I am completely satisfied with the service that I received from Scot and the whole service department. My car was towed in Sunday evening, looked at first thing Monday morning and ready to pi More

by Dth5717029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Murray, Jenny Cook, the cashiers , DAS Reputation Managemet
May 02, 2022 -

Steele GMC Round Rock responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Nyle Maxwell GMC team. Safe travels, and we hope to see you back again down the road!

April 30, 2022

One of the worst service dept I've ever been in was treated like a crook and a criminal these people need to be fired to make a better department. More

by tim rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott from service department!
May 02, 2022 -

Steele GMC Round Rock responded

Tim, these are very disturbing words. Unfortunately, I can't locate you in our system. It's hard to hear that we left the impression that we don't care about our guests. No matter the model of your vehicle, our goal is always to deliver top-tier care and lasting solutions to your automotive issues. I would like to learn more about what prompted this feedback so I can have the chance to address it. Please contact Rick Wheeler, our Service Manager, at 512-244-8000 to help us look into this matter further. Thank you.

April 28, 2022

As a senior, I have to make time to get my car serviced. Since we only have one car and live in a senior living community, it’s even more difficult. With a confirmed appointment and the understanding of the More

by rtcarter47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Apr 29, 2022 -

Steele GMC Round Rock responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Steve and the Nyle Maxwell GMC team. Drive safely, and we are looking forward to seeing you back again down the road!

April 19, 2022

The dealership and salesman Martin were great to do business with. Martin had the truck ready as promised and the buying process was seamless. Martin was able to answer all questions we had with our ne More

by vettsgofast
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Apr 19, 2022 -

Steele GMC Round Rock responded

Your trust in Martin is much appreciated here at Nyle Maxwell GMC! We are glad that you believed the team could score you an excellent vehicle. Congrats, and happy driving.

April 04, 2022

I went to Nyle Maxwell GMC to get a discount on a new truck at a time when no one else had any incentives or much inventory. The buying process was simple. Everyone was very friendly, honest, accommoda More

by Navaho5800
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Apr 04, 2022 -

Steele GMC Round Rock responded

We're elated to hear this was your best purchase experience in 30 years! It's always our goal to make your experience simple and to find you a vehicle that will meet all of your needs. We can't thank you enough for your supportive review for the Nyle Maxwell GMC team, and we wish you safe and smooth travels in your new truck!

March 25, 2022

I was extremely happy with how Scot Murray managed the service of my GMC Sierra. He made sure I got all my questions answered and concerns addressed. Entire process...from start to finish...was top notc More

by galba1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Mar 25, 2022 -

Steele GMC Round Rock responded

Meeting and exceeding your expectations is always a top priority at Nyle Maxwell GMC, and we're happy to hear we're hitting the mark. We can't thank you enough for putting your trust in us to keep you safely on the road, and we look forward to our next chance to work together!

March 25, 2022

Go see Toby! He will help you out! We enjoyed meeting him and he was easy to work with! More

by Watson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby
Mar 25, 2022 -

Steele GMC Round Rock responded

We feel very fortunate to have Toby on our team, and we're so glad you enjoyed working with him! Thank you for sharing your enthusiasm for Nyle Maxwell GMC, and the whole team here wishes you smooth travels on the road ahead!

February 16, 2022

Did not like Chad. He was very condescending. Least busy I have seen the service bay. I will be back hopefully not with Chad More

by Srornab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 23, 2022 -

Steele GMC Round Rock responded

I am sorry to read this feedback. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this further, please feel free to give me a call. Thank you, Rick Wheeler - Service Manager - 512-244-8000

February 07, 2022

Jaclyn was Prompt and very helpful. I was kept informed every step of the way More

by Bled
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hebert, Jacelyn, DAS Reputation Managemet
Feb 07, 2022 -

Steele GMC Round Rock responded

It is nice of you to say that Jaclyn was helpful and wonderful to work with. We appreciate your trust in the team to keep you informed throughout the process. Thanks for choosing Nyle Maxwell GMC!

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