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Steele GMC Round Rock

Round Rock, TX

4.8
475 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 475 reviews

August 08, 2022

Bought a new Yukon on Saturday and the process was seamless. The vehicle started puking coolant out of the overflow when we pulled in the driveway. My salesman, Toby, had the service manager and one o More

by Jon J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Turner, Josh Lee, Scot Murray, Reid Hoyle
Aug 08, 2022 -

Steele GMC Round Rock responded

Jon, thank you for the great review! We are so glad to hear that Toby and the Nyle Maxwell GMC team were able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again down the road!

July 16, 2022

My 24 yr old son was in Georgetown from Dallas for a wedding and his 2018 Denali started shaking and the check engine light came on. He called Nyle Maxwell and was told he would have to wait 10 days fo More

by Cmorris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Managemet
Jul 25, 2022 -

Steele GMC Round Rock responded

I'm disappointed that my team was unable to step in and help with your son's vehicle needs. We pride ourselves on providing exceptional care for our guests and it's hard to hear that we let you down. I will discuss this feedback with my team to better understand what happened here, and if there is anything else you'd like to share with me, please reach out. Thank you, Rick Wheeler - Service Manager - 512-244-8000

Jul 25, 2022 -

Cmorris responded

We had to have the car towed to Dallas which was a significant undertaking. When I called my service rep at Sewell he immediately told me it was probably a lifter which it was and the vehicle was repaired within 5 days.

July 11, 2022

Roundrock GMC has your best interest in mind. They are here to help you. They will put you in the vehicle you want. More

by Ahooper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis
Jul 12, 2022 -

Steele GMC Round Rock responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Nyle Maxwell GMC team. Drive safely, and we hope to see you back again down the road!

June 23, 2022

Sales and services departments are top notch I’ve had good experience with both. Just had car serviced and Kyra in service was great. More

by Zeitzdj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyra
Jun 24, 2022 -

Steele GMC Round Rock responded

Your review is music to our ears! We're delighted Kyra and the rest of the service team have delivered excellent assistance, and that our sales team has also been stellar. Nyle Maxwell GMC is honored to have earned your confidence!

June 20, 2022

We purchased two new cars here in one month because of the quality and service. More

by cantwell8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad in service
Jun 21, 2022 -

Steele GMC Round Rock responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Nyle Maxwell GMC team. Drive safely, and we hope to see you back again down the road!

June 10, 2022

I had an 8:00 a. m. appointment for my pickup to be serviced. It sat at the service Dept for a day without being seen. I received a call from the service person lettin More

by Denmarsh57
Customer Service
Recommend Dealer
No
Employees Worked With
DAS Reputation Managemet
Jun 10, 2022 -

Steele GMC Round Rock responded

We expect our guests to receive communicative, timely service and I'm so sorry that your recent visit fell short of our usual standards. I will certainly address this matter with my team but in the meantime, I would like to step in and see what we can do to work towards a solution. Please give me a call when time permits. Thank you, Rick Wheeler - Service Manager - 512-244-8000

June 08, 2022

After making the appointment I forgot that I needed a inspection also. I called Kara and she got it all done in a timely manner. They took care of me and that means a lot. More

by cmgibson58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kara, DAS Reputation Managemet
Jun 08, 2022 -

Steele GMC Round Rock responded

Our most sincere thanks for your great review! We're thrilled that Kara and our team here at Nyle Maxwell GMC could be of assistance. We look forward to seeing you down the road!

June 07, 2022

Great service department. I will continue to service my truck at Nyle Maxwell. Scott is very helpful. More

by tjeromej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Jun 07, 2022 -

Steele GMC Round Rock responded

We're glad you have the utmost confidence in Scott and the Nyle Maxwell GMC service team! Thank you for your kind words and stellar rating - we'll see you and you truck again next time!

June 03, 2022

I just purchased my third GMC and am very pleased with the staff that I have dealt with. My salesman Toby was very knowledgeable and professional. I did not feel pressured which I really appreciated. Mark More

by lschirpik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Gammon
Jun 06, 2022 -

Steele GMC Round Rock responded

We're so pleased to read your excellent review! Thank you for sharing how knowledgeable, professional, and efficient Toby and Mark were throughout this process, as well as Scott. We here at Nyle Maxwell GMC are thrilled we could assist you in purchasing your new GMC!

May 17, 2022

Excellent service and forthright. Advisor Scot Murray is always kind and courteous and a pleasure to deal with. More

by Gledhead13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Murray
May 18, 2022 -

Steele GMC Round Rock responded

Thank you for the fantastic review about Scot and our service team! All of us at Nyle Maxwell GMC are grateful to have you as a customer.

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