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Steele GMC Round Rock

Round Rock, TX

4.8
418 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 418 reviews

December 30, 2021

Service writer was ready when I arrived and my vehicle was finished before the time promised. More

by tombarrtx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot
Dec 30, 2021 -

Steele GMC Round Rock responded

At Nyle Maxwell GMC, we do all we can to efficiently complete service for you so you can get back to enjoying your day! Thank you for the kudos and have a great day!

December 29, 2021

Nyle Maxwell has always been our go to GMC dealer. Always prompt courteous service. Our service advisor Chad V. kept us informed, making sure our vehicle was up to date on any recalls and offered his assista More

by WC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Vanstory
Dec 30, 2021 -

Steele GMC Round Rock responded

We strive to make our customers feel comfortable and we're so glad to hear we're succeeding. We will certainly let Chad and the Nyle Maxwell GMC team know you always appreciate their hard work. Thank you for the great review - and safe travels till we see you next!

December 28, 2021

Very little communication while truck was at dealership. No one to explain if my items I brought the truck in for were addressed. Oil on my leather seats when I picked truck up. More

by mcurreri1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Dec 30, 2021 -

Steele GMC Round Rock responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Nyle Maxwell GMC Team

December 17, 2021

Great service department. My service advisor Scot always treats you well and is very responsive. More

by Rmason1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Murray
Dec 17, 2021 -

Rmason1 responded

👍

Dec 18, 2021 -

Steele GMC Round Rock responded

We feel fortunate to have Scot on our team, and we love hearing that you were impressed by his responsive care. We're so grateful that you took the time to compliment the Nyle Maxwell GMC service department, and we look forward to the next time you stop by!

December 16, 2021

Great service and friendly staff! I have closer dealerships by my location, but I will always go back here! More

by Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo
Dec 17, 2021 -

Steele GMC Round Rock responded

Thank you so much for going out of your way to visit with us, Craig. Feedback like yours lets us know that we're making all the right moves. Drive safely! - Nyle Maxwell GMC

December 14, 2021

Had a great experience! Worked with Andrew, he was wonderful. Not your typical salesman, understanding helpful and personable. More

by natashamitchell9700
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 15, 2021 -

Steele GMC Round Rock responded

Thank you for the great feedback! We are happy to hear that you enjoyed your buying experience working with Andrew and will be sure to let him know you are loving your new ride. Thanks again for choosing Nyle Maxwell GMC!

December 11, 2021

This dealership was fantastic! They made the purchasing experience super easy! Thanks to Madi & Mitch!! More

by Amw1012015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch & Madi , DAS Reputation Managemet
Dec 13, 2021 -

Steele GMC Round Rock responded

There is nothing better than hearing that our team made car-buying easy! Thank you for choosing Nyle Maxwell GMC and for sharing your kind words about Madi and Mitch. Enjoy the ride!

December 07, 2021

If you're interested in good customer service and a dealership that is attentive to the customer and does what they say, this is NOT the dealership for you. We went into the Round Rock location in More

by glenna1210
Customer Service
Recommend Dealer
No
Employees Worked With
Andrew
Dec 08, 2021 -

Steele GMC Round Rock responded

Glenna, I am sorry that Andrew did not communicate properly with you. We strive to deliver a seamless and communicative purchase experience, and it is never our intention to inconvenience our guests. I apologize for any delay here, however, we are all at the mercy of the manufacturer at this point. It is certainly a different world right now, but there is never an excuse for a lack of communication. I do apologize for that. I would welcome the chance to speak with you to see what more I can do to help. If you are willing to discuss this further, please don't hesitate to reach out. Best, Mitch Beaty - New Car Manager - 512-244-8000

Dec 08, 2021 -

glenna1210 responded

Manufacturer availability,or lack of, is not and never was the issue. Clearly the pandemic has taken a toll on a lot of businesses and we all understand that. It's the lack of communication and failure to fulfill a commitment that's at issue. Feel free to contact me at 512.694.5908 if you'd like to discuss it further.

Dec 09, 2021 -

Steele GMC Round Rock responded

Glenna, you are correct, as we mentioned previously there is never an excuse for a lack of communication. Best wishes, Mitch Beaty - New Car Manager - 512-244-8000.

Dec 09, 2021 -

glenna1210 responded

Mitch, you clearly have no desire to try and save a customer. If you had you would have called me to discuss instead of providing a worthless response.

November 19, 2021

Very sensitive and very trustable dealer .They never increase to price on MSRP even if there is shortage More

by muzaffer.emiroglu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Mccoy, DAS Reputation Managemet
Nov 20, 2021 -

Steele GMC Round Rock responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Nyle Maxwell GMC Team

November 15, 2021

Service Manager Ricky Wheeler and his service team are the best! No other dealer can compartment to Nyle Maxwell for all your vehicle needs. More

by rck_vanhorn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Wheeler , DAS Reputation Managemet
Nov 16, 2021 -

Steele GMC Round Rock responded

We're thrilled to hear that the Nyle Maxwell GMC team has earned your complete confidence. Thank you for the terrific review - we hope to see you back again the next time you need us!

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