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Steele GMC Round Rock
Round Rock, TX
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 418 reviews
July 20, 2023
Took over a month t9 get my car from repairs without a loaner car. Had to rent a car while my car was in the shop. Also had to replace the battery because it sat out for a month. Wish I could have gotte loaner car. Had to rent a car while my car was in the shop. Also had to replace the battery because it sat out for a month. Wish I could have gotten better updates on the month long backorder on the transmission. Not sure if it would have helped. More
by r.duffin
Employees Worked With
Chad van story
July 15, 2023
Nice and clean. Sales and front desk personnel are exceptional. Maintenance was over all good. My maintenance representative was nice, courteous and very quick Sales and front desk personnel are exceptional. Maintenance was over all good. My maintenance representative was nice, courteous and very quick. My issue is with the final product. I thought for what we pay for vehicles and maintenance that at least the Dealership would wash, vacuum the vehicles???? Also it states in my document from Steele, that during the first visit, oil and lube job, tire rotation and fill up diesel fluid (blue Def). My tires were not rotated or balanced…. My vehicle did not get any diesel additive; and certainly not washed or cleaned!!! I like the dealership - maintenance team …. But this is not a good customer relationship!! I rate this total experience as a failure…. Not because of the individual people…. This is a Company Policy/Priority Problem. Please respond back to me. I ask that a supervisor call and explain!!! Johnny West More
by Johnny West
Employees Worked With
DAS Reputation Managemet
July 10, 2023
The service manager does not explain what is cover in a service of repair order that was brought in for a power steering th service of repair order that was brought in for a power steering th More
by mar_pen
Employees Worked With
Scot Murphy, Richard Service Manager, DAS Reputation Managemet
July 08, 2023
Besides going over my initial request for the services needed and being informed of the services recommended, the Service Advisor never informed me of the progress of my vehicle. Did not know what was go needed and being informed of the services recommended, the Service Advisor never informed me of the progress of my vehicle. Did not know what was going on [Lack of communication]. Wanted to ask a question in regard to the progress of my vehicle but the service advisor had left for lunch around 11-11:15 am. Had to ask the cashier what is the status of my vehicle. During the replacement process of the airbag recall, the steering wheel was cut and I was not acknowledged nor notified. Instead of asking if I had my wheel lock key for my rims or where is it located, it was taken upon the technician self to tear up the glovebox looking for the wheel lock key, which left everything in the glovebox in disarray. Also, there are fingerprint oil stains left on the headliner on the passenger side of my vehicle. More
by craigjm25
Employees Worked With
Tom Gammon, DAS Reputation Managemet
July 07, 2023
I have been with GMC over 20 years and I would rate the service department as top notch! Chad has been the agent for me for several years now and I am always pleased with his help! service department as top notch! Chad has been the agent for me for several years now and I am always pleased with his help! More
by dannyl.knowles69
Employees Worked With
Chad
July 04, 2023
we have about 20 years at this location and we are pleased with all you do to service our vehicle. Keep up the good work. Scott is the best service Mgr. ever. The only issue is the cost keeps going up pleased with all you do to service our vehicle. Keep up the good work. Scott is the best service Mgr. ever. The only issue is the cost keeps going up. More
by rodfrazier
Employees Worked With
Scott Murray, DAS Reputation Managemet
