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Steele GMC Round Rock
Round Rock, TX
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 418 reviews
February 05, 2024
I took my car in December 2023 for a trim to be replaced (I knew what needed to be replaced) that piece was causing a leak inside the car. I had to call back and ask for the status on the car (called and em (I knew what needed to be replaced) that piece was causing a leak inside the car. I had to call back and ask for the status on the car (called and emailed). My car was left outside during the rain which caused a lot of water to enter the car. They did pick up and suck out the water (I gave a good review for effort). I waited 3 weeks for a special order part (I emailed for the status no response, but got a call the next day) only to find out when it arrived that the wrong part was order and my part was a stock item. They could not bring me my car back home so I had to uber to pick up car, then dropped it back off a week later and had to urber home and then uber again to pickup after it was fixed. Remember I have a leak so while I'm waiting for it to be fixed the car can't be driven. So, original bill was about $760 (part was $205) and my portion after all the trouble they put me through was $600. I know some individuals probably had a wonderful experience, but mine not so great. After you take off what I paid for uber the discount did not seem all that fair to me. Would I go back, I hope I don't have to. More
by cjpayne
Employees Worked With
Stephen, DAS Reputation Managemet
February 05, 2024
I have 60 months maintenance plan that i purchased on my 2022 Denali and it has been honored for the last 2 years until now. They somehow raised the price and charged me $83 dollars. What a rip off!! 2022 Denali and it has been honored for the last 2 years until now. They somehow raised the price and charged me $83 dollars. What a rip off!! More
by nick_aguero
Employees Worked With
DAS Reputation Managemet
February 04, 2024
Oil change. Was able to squeeze me in when I was in a bind! Stephen Shuster went above and beyond to get me in and out late on a Friday - Excellent service!!! Was able to squeeze me in when I was in a bind! Stephen Shuster went above and beyond to get me in and out late on a Friday - Excellent service!!! More
by tim p.
Employees Worked With
Stephen Shuster, DAS Reputation Managemet
January 24, 2024
I had a great experience working with Trey! He was incredibly attentive and helpful in finding me the truck that met my needs. Everyone involved was very personable making the entire process He was incredibly attentive and helpful in finding me the truck that met my needs. Everyone involved was very personable making the entire process easy! More
by kc4howell
Employees Worked With
Mark Lof, Kat Looney
January 23, 2024
Great dealership for service! Very easy to make an appointment! Scot is a great service guy and always takes care of us! The service work is always done right! Great place to Very easy to make an appointment! Scot is a great service guy and always takes care of us! The service work is always done right! Great place to go to!! More
by LJC
Employees Worked With
DAS Reputation Managemet
