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Starks Ford of Queens
Woodside, NY
430 Reviews
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430 Reviews of Starks Ford of Queens
August 30, 2021
Employees are professional, respectful and reliable. They move efficiently and provide amazing service. Stephanie was my sales rep and she made the process simple and expeditious. Even after I had to come ba move efficiently and provide amazing service. Stephanie was my sales rep and she made the process simple and expeditious. Even after I had to come back in to get a replacement alternator on a used car I was amazed to see that she was still very helpful to ensure that my needs were met in a timely fashion. The owner was a very kind man who also keeps a watchful to make sure every customers needs are met and staff are also having a good experience while at work. More
by Mike
Employees Worked With
Stephanie
August 16, 2021
Hello. My name is Tom Jones. I just wanted to thank Hello. My name is Tom Jones. I just wanted to thank Aurto Cantilo for another great buying experience. I leased a 2019 Edge from him in June of 201 Hello. My name is Tom Jones. I just wanted to thank Aurto Cantilo for another great buying experience. I leased a 2019 Edge from him in June of 2019. He was very knowledgeable, polite and I got a great deal. I will be using him again when my lease is up. I would highly recommend Aurto to whom ever is buying a Ford Thank you. More
by TomJones
Employees Worked With
Arturo Cantillo
August 08, 2021
Called looking to purchase a March-E. Was told it would be 5K over sticker price. The reason for my inquiry to this dealer was because they had the color I wanted, most other dealers are selling the same c be 5K over sticker price. The reason for my inquiry to this dealer was because they had the color I wanted, most other dealers are selling the same car at sticker and I'm willing to pay that, however I refuse to be gouged by unscrupulous car salesman. I hope people remember the dealers that took advantage of their customers when things return to normal. I certainly will More
by jsab48
Employees Worked With
Not listed
April 14, 2021
The worst experience I have ever had while purchasing a vehicle. 2nd time I bought a car from Koeppel Auto Group. The first time was a good experience, although it was for a different brand. I remained a S vehicle. 2nd time I bought a car from Koeppel Auto Group. The first time was a good experience, although it was for a different brand. I remained a Service client for 8 years at Koeppel spending the value of a car on Service throughout that time period. This time around when my wife and I bought a car from Koeppel Ford, it was truly an excruciating experience. A 4 Day process that should of taken a few hours. Our salesmen was new and did not know the answers to many of my questions. It is okay not to know the answer if you are new, you should ask someone who does.. Here is our experience. Day 1 : We knew the car we wanted and mentioned that I had been a Koeppel customer for 8 years, if they can offer us a discount for being such a loyal customer. After my salesman spoke to his manager Wes Hamden, we were offered $500 which I was told was for being a Koeppel loyal customer. I later found out that this had nothing to do with Koeppel, it was a $500 rebate from Ford that anybody who buys a car from dealer available inventory before March 31st is entitled to. Furthermore, I mentioned that my wife works for a specific company and there should be a discount. They said there is no discount for that company. After doing a little research on our own, we found out that the company is a Ford Partner and part of qualifying Plan that would give us a discount. However when we mentioned this, they did not honor the discount on the vehicle. This was in contradiction to what was listed on the ford partner website listing Koeppel Ford as participating with the discount on that particular vehicle. Furthermore, I asked Wes Hamden, the sales manager and my salesmen Mirza what the lowest APR is currently being offered for the vehicle. None of them would give me a straight answer, they danced around the question before finally saying that Ford's APR rate will be somewhere around 7.9% APR. that I should go through alternate financing methods for a better rate. After the 1st day, I did my own research and found out that Ford has 0 APR for 48 months and 0.9 APR for 60 months, so I did the preapproval online and qualified instantly. There was a way to send my pre-approval to Koeppel, which I did. I mentioned this to my salesmen on the 2nd day, and he had no response. Not only that, my credit was run again through other types of financial institutions. My impression is that they discourage financing through Ford so they can offer you some alternate method which might get them kickbacks. Even though there were red flags, we really wanted the car and continued with the transaction because it was a limited edition car. On the 3rd day, the day we bought the car, we had an appointment at 4pm. It took 7 and a half hours for the the transaction to be completed, which is completely ridiculous. It was the end of the month. Which is typically the busiest day of the month for every dealer, so why not hire some extra help on that day every month. Our time is very valuable to us, why did you waste out timel? My Salesman kept pressuring us to switch the insurance on the car even though I had concerns and told him I wanted to talk to the finance guy first to make sure we would be getting the 0 percent financing or else there would be no reason to transfer the insurance. My sales person left us sitting in the showroom for 45 minutes to an hour while he inspected the car and prepped it to bring over to our location. We had an appointment for 4pm. Why wasn't the car ready for us. We even had to go back a 4th time because they could not get our license plate off. On that 4th day our salesman offered free crossbars with complementary installation for the roof rack, I took him up on it, but after reviewing the Window Sticker. I realized it was something that I already paid $340 for when I purchased the car but it had not been installed. Pretty Tacky for a company to offer me something that I already paid for, that comes standard on the vehicle I purchased. I was so disappointed with the whole ordeal. I emailed the owners of the company and cc'd the customer Loyalty Manager. The owners did not respond. The customer loyalty manager showed no loyalty. I gave this company 8 years of business, they did not show me that they valued my business. I love the car, not the business I bought it from, never again. More
by ESC
Employees Worked With
Wes Hamden, Mirza Islam
August 31, 2020
He went out of his way to try to find me the car I wanted. Jose got me a 7 year or 100k warranty and was able to drop the price by 3k. Ford didn’t wash my vehicle after purchase, and added on a 3k c wanted. Jose got me a 7 year or 100k warranty and was able to drop the price by 3k. Ford didn’t wash my vehicle after purchase, and added on a 3k care package deal, so I wonder if I really caught a break on the price. All in all I’m happy with my purchase More
by Jserrano237
Employees Worked With
Jose Rodriguez
August 20, 2020
Gracias a José por tu trabajo q me brindaste para conseguir mi carro una excelente persona si alguien bus compra José Rodríguez es el indicado 😎👍👍 conseguir mi carro una excelente persona si alguien bus compra José Rodríguez es el indicado 😎👍👍 More
by anthonyortiz85
Employees Worked With
Jose Rodriguez
August 05, 2020
Jose was exceptional and knowledgeable.Very curtious and Jose was exceptional and knowledgeable. Very curtious and diligent. Stood behind his words which I can't say for too many salesman. I would recommend Jose was exceptional and knowledgeable. Very curtious and diligent. Stood behind his words which I can't say for too many salesman. I would recommend and keep doing business with him. More
by kbachu
Employees Worked With
Jose Rodriguez
August 04, 2020
John Knoesel helped me out I had a bad experience but John called me and he told me he would get me loaner quickly but didn't expect the next day A+ I had a bad experience but John called me and he told me he would get me loaner quickly but didn't expect the next day A+ More
by drevega81
Employees Worked With
John Knoesel
July 29, 2020
Excellent Experience !The crew does a spectacular job Excellent Experience ! The crew does a spectacular job very organized and to the point ! I would definitely purchase another vehicle with them. Jos Excellent Experience ! The crew does a spectacular job very organized and to the point ! I would definitely purchase another vehicle with them. Jose Rodriguez Goes that extra mile for the customer ! Thanks again ! More
by anthony
Employees Worked With
Jose Rodriguez
