Starks Ford of Queens

Last year, I bought a 2018 Explorer (base model) for a decent price. The problem was the lack of touring; we didn't get to test drive. We were told that we could return it/exchange it before 7 days of own decent price. The problem was the lack of touring; we didn't get to test drive. We were told that we could return it/exchange it before 7 days of ownership... That's a total lie! They made us drive from Long Island to them promising us that they would let us exchange and it was a bust! They were really nasty towards us as well. We recently sold the car to another Ford deal closer to home. That's when we found out that Koeppel Ford cancels the original manufacturer warranty and forces you to buy their own warranty. I'm never going to them again. We even tried going to their Nissan branch. They're even worse. Don’t buy from them; you'll save time and money. More

I scheduled a service appointment (for a specific issue that I made clear) a month in advance, but it turned out they couldn't actually do the repair at the scheduled place/time. If that itself wasn't bad that I made clear) a month in advance, but it turned out they couldn't actually do the repair at the scheduled place/time. If that itself wasn't bad enough, they had no intention of notifying of me of this until I actually wasted my whole morning driving over there to tell me that in person (not to mention the month I wasted waiting for the appointment.) Clearly they don't bother to review/plan for upcoming work, or train their schedulers adequately. Total waste of my time. They didn't even apologize. More

STAY AWAY, No stars it what they really deserve. Absolute Liars. Classic car dealer scam. Saw the car I wanted on their website. Called and spoke to salesman Oliver Puello. After confirming availa Absolute Liars. Classic car dealer scam. Saw the car I wanted on their website. Called and spoke to salesman Oliver Puello. After confirming availability and a back and forth with his manager, a price was agreed. Drove 45 minutes to the dealership. When I got there, they offered a test drive only to find the car had a flat. One person said it happened on a road test, another said someone slashed the tire, regardless of the excuse the car was not drivable. While they tried to find a replacement tire, we sat down to do the sales paperwork as previously agreed. On the phone, it was agreed that I would pay $2,000 over MSRP. When we sat down, the manager came over and told us they normally get $20,000 over sticker, but he would give us a special deal at $5,000 over sticker. What a SCAM. they drag you in with lies and then try to cheat you when you arrive. while the salesman acts all sweet and confused at the manager's behavior, the manager blames him for his inexperience. To top it all off, the managers were horrible bullies and terribly rude. They try to convince you it is your fault when it is they who are lying. Be aware of the lying managers WESSAM HAMDAN and ALBERT DE JESUS. They won't even give you their card but thankfully you can get it online. Oliver is just their scapegoat. Thank goodness for Levittown Ford where I drove off the lot with the same car the next day with no hassle at the agreed price. More

Dealership advertises incorrect car prices and when you call they boost price by 20k. This is malpractice, stay away from this dealership call they boost price by 20k. This is malpractice, stay away from this dealership More

I purchased a car from here 3 months ago. the car was a brand new mustang Mach-E with very little mileage. the car had charging problems from the first time i tried to charge it And had to end up getting brand new mustang Mach-E with very little mileage. the car had charging problems from the first time i tried to charge it And had to end up getting it serviced 3 times in the first month of purchase. Not only that, i had to bring the car back 2 more times for the same issue and still no help. i have made complaint after complaint, called ford motor company and the better business BBB. The original purchase was difficult and unprofessional and i should have know from that experience not to purchase from them. they are rude and unhelpfu, please do not go there And inspect your vehicles! More