Star Hyundai - Service Center

I have 5 year wheel protection from hyundai dealer. Last year i went to change the tire because air was unstable. They told me to come next service. Next service they said, "they dont have a tire, Come Last year i went to change the tire because air was unstable. They told me to come next service. Next service they said, "they dont have a tire, Come next service". meanwhile my other tire also got punctured. I told them to change all tire because other tire has several cut on the side. And i already put 2 patch on other one tire. But after 5 hour they changed just one and told me next oil service that was on November. Next service i went there they told my i dont have appointment. While i made an appointment on counter with agent before i leave. I have to go other shop for oil change. Then i made and another appointment. And last time on july when i get there for oil change and tire change. They told me its worn out and cannot change the tire. WHAT.. IN SEVEN MONTH they just postponed my car wheel change appointment for seven month to let worn out wheel, so they can tell me they cannot change it because of worn out. I saw so many negative comments on online. But i didn't care, until now. Be careful with your wheel protection or warranty things. Because its free things for them. More

Good service. No long wait time. No problem with spot reservation. Communicated when the job was done No long wait time. No problem with spot reservation. Communicated when the job was done More

I have a hard 8:00 start time at work and need to be our by 7:25 to get there. They always ensure that I am out in time! by 7:25 to get there. They always ensure that I am out in time! More

Jessica Santana is fantastic. An experienced service advisor, she took over for Jason Watkins after he called my wife crazy behind a party-closed door to Jessica. I was 2 ft. away An experienced service advisor, she took over for Jason Watkins after he called my wife crazy behind a party-closed door to Jessica. I was 2 ft. away when was said. Jessica ensured that she would handle my service going forward, and apologized for what Jason had said. She handled the entire process with grace and courtesy. She should be commended for her excellent customer service. I left and even shared my business card to assist with hiring any auto technicians in the future as I run an adult CTE training programs for auto mechanics Thank you, Jessica! More

Service advisor Jason Watkins was extremely rude and inappropriate from every step of the 2-week ordeal with my car. He insulted myself and my wife on two separate occasions, argued with me at 7:40am ab inappropriate from every step of the 2-week ordeal with my car. He insulted myself and my wife on two separate occasions, argued with me at 7:40am about how long I’ve owned my vehicle, and did not provide any ounce of customer service or support. Jason should be removed from his position immediately. If it were not for the experienced service advisor, Jessica Santana, I would be much more irate. She treated us with respect and actually explained the work that was performed and what needed to be done with another appointment. By far the worst experience I’ve had at a service department, no thanks to Jason. More

I was able to get an appointment quickly and early drop off also got the car back within 2hr off also got the car back within 2hr More

It was a positive experience. The mecanic found what was wrong. Jessica Santana, the service manager made things easy. The mecanic found what was wrong. Jessica Santana, the service manager made things easy. More

Everything was done as promised. Jessica was in contact with me before and during the job. Thank you. Jessica was in contact with me before and during the job. Thank you. More

This dealership is the worst I ever been in for service. My car went in on a Thursday. They had it over the weekend they had it Monday. They had it Tuesday. I will never recommend this place to anybody it I My car went in on a Thursday. They had it over the weekend they had it Monday. They had it Tuesday. I will never recommend this place to anybody it I had to get a tow truck and take it to my mechanic and take care of the job a dead battery which is under the warranty. I had to pay it out of my pocket. I hope I get reversed. More

Jessica was so wonderful and the gentleman who fixed my car was great. The front desk lady was not kind at all- looked bothered when I asked questions and when I called the day prior she told me "listen t car was great. The front desk lady was not kind at all- looked bothered when I asked questions and when I called the day prior she told me "listen to me ma'am" on the phone to a question I was asking. It made me want to cancel my appointment as a client should not be spoken to that way. She should not be working on the front end/interacting with customers. More