Star Hyundai - Service Center

Staff was helpful and attentif. Jessica was patient and heard my complaint. Asked appropriate questions and arranged to resolve my issues. Jessica was patient and heard my complaint. Asked appropriate questions and arranged to resolve my issues. More

After calling the dealer to remind them about the appointment, the service was quick and efficient. appointment, the service was quick and efficient. More

Same old thing! -- easy to make an appointment, very flexible meeting my needs, great communication, service done right. A joy to work with all the time! -- easy to make an appointment, very flexible meeting my needs, great communication, service done right. A joy to work with all the time! More

The employees there were very pleasant. But the service waiting room is the worst I have been to in many years. But the service waiting room is the worst I have been to in many years. More

1. No parking lot in the service center. 2. After dropping the vehicle, just waiting in the room hours with no instructions always. 3. Never called me until I call them, even though they said they wo dropping the vehicle, just waiting in the room hours with no instructions always. 3. Never called me until I call them, even though they said they would call me. 4. Loaner vehicle or courtesy service is never be available(Genesis is my vehicle) 5. I left my suv for ten days for water dropping from the sun roof when raining. When I picked up the vehicle, inside of the car was totally wet because they kept it outside. They just ignored my complaint. I had experiences with Lexus, BMW, Mercedes and porsche and their services were excellant(five star). The experience with genesis service was 0 star actually. More

I visited for two recall issues, an engine oil change,and an inspection. The advisor in charge of my work was Jason H Watkins, not Jessica Santana. His attitude was very informal, and due to his irresponsi an inspection. The advisor in charge of my work was Jason H Watkins, not Jessica Santana. His attitude was very informal, and due to his irresponsible and negligent handling of work and mistakes, I had to wait on site for more than 4 hours. Moreover, no apology or explanation was given. In the end, I couldn't do the inspection and came home. I never want to see an employee like that again! More

Excellent service, Jessica is always very helpful and kind and the rest of the staff are also very courteous. kind and the rest of the staff are also very courteous. More

Jessica always treats her customers right. .she knows me by sight, had my phone number, called when done, met me at the entrance with paperwork .she knows me by sight, had my phone number, called when done, met me at the entrance with paperwork More

Jessica was aware of my appointment and situation. I was prepared to spend hours there but was out in no time. I was prepared to spend hours there but was out in no time. More

The service department was very professional and prompt in getting me in and finding out the issue with my vehicle. Jessica was very helpful and thorough-detailing what needed to be done. Pick up was also in getting me in and finding out the issue with my vehicle. Jessica was very helpful and thorough-detailing what needed to be done. Pick up was also very quick and easy. More