Star Hyundai - Service Center

Had a 3pm appointment for an oil change, tire rotation and state inspection. I wasn’t out of there until 5:30pm. Beyond unacceptable how long it took. Once my prepaid maintenance is up, I won’t ever be co and state inspection. I wasn’t out of there until 5:30pm. Beyond unacceptable how long it took. Once my prepaid maintenance is up, I won’t ever be coming back here for service. More

The worst. Your service center is a dump. Took 4 hours oil change tire rotation Your service center is a dump. Took 4 hours oil change tire rotation More

Jessica the service advisor is absolutely the best. She was very professional and excellent to deal with. Her customer service skills and experience was the best. In my opinion she should be the manage She was very professional and excellent to deal with. Her customer service skills and experience was the best. In my opinion she should be the manager. More

This review is for the Star Hyundai service center, not for the dealership. Service center is appallingly small and dirty. Only 8 seats in waiting area, which was overflowing with customers who had to stan for the dealership. Service center is appallingly small and dirty. Only 8 seats in waiting area, which was overflowing with customers who had to stand outside in the rain and wait. One bathroom and toilet for everyone. Rosie at the front desk is nasty, obnoxious, and rude, and should be fired. Air quality in waiting room is very bad: the stench of fumes is overwhelming. Had 11 AM appointment for minor, routine service. They didn't start work on my car until after 2 PM. They book too many customers at once. No employee gave any updates. I had to seek out workers and ask for information. Getting any information from them was like pulling teeth. More

Had a 1 PM appointment for oil & filter and tire rotation. Arrived at 12:50 and was taken in immediately and waited on by Jessica. That is the good news. Work and paperwork was finished at 5:20 PM! rotation. Arrived at 12:50 and was taken in immediately and waited on by Jessica. That is the good news. Work and paperwork was finished at 5:20 PM! 4 1/2 hours for that kind of work is excessive. Bathroom was clean and everyone was pleasant, especially the parts manager, Imran. The wait was just too long. More

Good, but takes too long just for an oil change and filters,waited over 2 hours…good coffee… filters,waited over 2 hours…good coffee… More

Everyone was friendly and helpful and answered any questions you had to ask about your car questions you had to ask about your car More

Quick service,as expected. Jessica was e x c e l l e n t. Jessica was e x c e l l e n t. More

The waiting room was horrible. The receptionist didn't welcome you or tell you what to do. You had to find out on your own how the "operation" worked. the room was a so small. The receptionist didn't welcome you or tell you what to do. You had to find out on your own how the "operation" worked. the room was a so small. The technician was very good and tried to deal with the problems. More

excellent my representative was knowledgeable and kept me updated on how long and the progress updated on how long and the progress More