Star Hyundai - Service Center

The Excellent customer service and courteous staff and timely service. Pre and post calls to check on the customer was exceptionals. timely service. Pre and post calls to check on the customer was exceptionals. More

The worst service station i ever heard of. Dirty, chairs disgusting staff unprofessional at the front desk. Driver mat dirty when I got my car back. No paper mat used Dirty, chairs disgusting staff unprofessional at the front desk. Driver mat dirty when I got my car back. No paper mat used More

I brought the car in for oil change and tire rotation and told the guy that I will be right outside waiting for it, one and a half hours later I asked the guy if he knows how much longer it could take he and told the guy that I will be right outside waiting for it, one and a half hours later I asked the guy if he knows how much longer it could take he told me to ask the service representative, when I asked her the status of the car she responded asking my name and the car information while holding the paperwork in her hands and said that nothing was done for the car because she couldn’t find me and didn’t know what to do with the car. I asked her why she didn’t call or text me she said that she called me and I showed the phone and said I never received a call or text from you after all her response was don’t worry I will have somebody work on it right now it only takes half an hour, over all it took 3 hours just for oil change. More

Service was horrible! Especially the general manager, I for got the guy’s name . He was terrible at his job. He thought he was being sarcastic and making a joke but it Especially the general manager, I for got the guy’s name . He was terrible at his job. He thought he was being sarcastic and making a joke but it wasn’t even funny at all. Who takes joke on the car problem. I was even embarrassed me being serious. Everyone was weird except Jessica the other manager. They even made a scratch on my dash board and didn’t even say sorry. I think it’s important that you have to be careful while you fix the car no matter how expensive or how cheap is the car price. One of the mechanic said my car is cheaper one so why do you so care about the car? I think that was very absurd for him to say to who bought the cheaper(Hyundai Kona) car. More

The dealership was understaffed. I had 2 issues with my first service and neither was completed to my satisfaction. I had 2 issues with my first service and neither was completed to my satisfaction. More

Add add add Much too long for an oil change if I had an appointment appointment More

I love the service bayside genesis service gives, this is my fourth car from Hyundai and been in many service center in New York City. my fourth car from Hyundai and been in many service center in New York City. More

Service was terrible. Guy manager was the worse. They made scratch on my dash board and glove box. Jessica other manager she is the only one seemed to care. She listen Guy manager was the worse. They made scratch on my dash board and glove box. Jessica other manager she is the only one seemed to care. She listens to the clients but others don’t. When I asked the questions the guy I think he is the general manager he wasn’t even pay attention to what I said and keep saying no. Mechanics are very rude also. More

Jessica the service advisor was fantastic and went above and beyond to provide the best customer service she could. Should be commended. I was coming from out of town from another dealership and I had a b and beyond to provide the best customer service she could. Should be commended. I was coming from out of town from another dealership and I had a bit of an emergency and she provided above excellent customer service to make me feel comfotable and to get me in and out of there in the fastest time which she did. I really appreciated all of her efforts. More

I had a bad experience at this star hyundai service center last year in March 2024. center last year in March 2024. More