Star Hyundai

Cash customer fist fix recall 1 hour job 3 1/2 hours waste Very Bed waste Very Bed More

I took my car to the service department on Pigeon Meadow Road on a Friday morning for scheduled work. I expected to be there for a while but the work was completed sooner then I expected and I was able to s Road on a Friday morning for scheduled work. I expected to be there for a while but the work was completed sooner then I expected and I was able to sit and complete work while I waited. My service contact, Jessica Santana, was very professional, to the point and as always a pleasure to work with. She does her best to keep the customer informed and the price is never more than she quoted prior to completion of the work. More

The dealership was very friendly and helpful. I requested a specific 2024 model, which they did not have on the lot but promised they could within a week. I also gave them a second color option b I requested a specific 2024 model, which they did not have on the lot but promised they could within a week. I also gave them a second color option but they came through and was able to get the color combination of my first choice within 3 days. The salesman kept me posted on the status of the car and accessories throughout the week, and also followed up with me post sale, which was a nice touch. More

The place is rundown and poorly staffed. An employee named Evelyn does a decent job An employee named Evelyn does a decent job More

Second Kona I’ve leased from Star. Simon is a gentleman who treats me like a friend! Process is easy and stress free Simon is a gentleman who treats me like a friend! Process is easy and stress free More

Had a 3pm appointment for an oil change, tire rotation and state inspection. I wasn’t out of there until 5:30pm. Beyond unacceptable how long it took. Once my prepaid maintenance is up, I won’t ever be co and state inspection. I wasn’t out of there until 5:30pm. Beyond unacceptable how long it took. Once my prepaid maintenance is up, I won’t ever be coming back here for service. More

The worst. Your service center is a dump. Took 4 hours oil change tire rotation Your service center is a dump. Took 4 hours oil change tire rotation More

Jessica the service advisor is absolutely the best. She was very professional and excellent to deal with. Her customer service skills and experience was the best. In my opinion she should be the manage She was very professional and excellent to deal with. Her customer service skills and experience was the best. In my opinion she should be the manager. More

This review is for the Star Hyundai service center, not for the dealership. Service center is appallingly small and dirty. Only 8 seats in waiting area, which was overflowing with customers who had to stan for the dealership. Service center is appallingly small and dirty. Only 8 seats in waiting area, which was overflowing with customers who had to stand outside in the rain and wait. One bathroom and toilet for everyone. Rosie at the front desk is nasty, obnoxious, and rude, and should be fired. Air quality in waiting room is very bad: the stench of fumes is overwhelming. Had 11 AM appointment for minor, routine service. They didn't start work on my car until after 2 PM. They book too many customers at once. No employee gave any updates. I had to seek out workers and ask for information. Getting any information from them was like pulling teeth. More

Had a 1 PM appointment for oil & filter and tire rotation. Arrived at 12:50 and was taken in immediately and waited on by Jessica. That is the good news. Work and paperwork was finished at 5:20 PM! rotation. Arrived at 12:50 and was taken in immediately and waited on by Jessica. That is the good news. Work and paperwork was finished at 5:20 PM! 4 1/2 hours for that kind of work is excessive. Bathroom was clean and everyone was pleasant, especially the parts manager, Imran. The wait was just too long. More