Star Hyundai

very sloppy. in correct rotating of tires. Forgot to reset time for next service.. Waiting room fair in correct rotating of tires. Forgot to reset time for next service.. Waiting room fair More

Jessica and Ed at Star Hyundai and Tina at Hyundai ISA Customer Service were exceptional! They provided professional, accurate, , and consistent help! Customer Service were exceptional! They provided professional, accurate, , and consistent help! More

I recently had a very pleasant experience at Star Hyundai. Brian Eylinkrig and Simon Kim were super helpful in helping me get the car I wanted. Highly recommend! Hyundai. Brian Eylinkrig and Simon Kim were super helpful in helping me get the car I wanted. Highly recommend! More

The crew were very helpful and courteous to me, also very knowledgeable I will highly recommend them to my family and friends!. knowledgeable I will highly recommend them to my family and friends!. More

The service center was easy to get to, attentive to my arrival and the wait time was as said. arrival and the wait time was as said. More

Ed & Jessica were a pleasure to work with. They were responsive when I initially called regarding my vehicle being towed to their service department after Koeppel Hyundai "refused" to accept m They were responsive when I initially called regarding my vehicle being towed to their service department after Koeppel Hyundai "refused" to accept my vehicle and suggested that I find another dealership. After originally diagnosing 2 bad fuel injectors and then ultimately that I needed a new engine, they were responsive and timely when it came time to set up my pick-up and drop-off for my loaner vehicle in my almost 2 1/2 week ordeal which ended this past Tuesday. More

Jessica was great! Explained the answers to my questions and made great recommendations. I’d probably go back to Hicksville though next time because they have air co Explained the answers to my questions and made great recommendations. I’d probably go back to Hicksville though next time because they have air conditioning and a much nicer waiting room. More

Star Hyundai Service here is wonderful experience top to bottom, end to end. Such a pleasure dealing with the staff here. bottom, end to end. Such a pleasure dealing with the staff here. More

very poor customer service i work as a customer service representative and could not imagine giving that type of service. i had a 920 appointment and got to the dealer at 920 left the car returned about 1 representative and could not imagine giving that type of service. i had a 920 appointment and got to the dealer at 920 left the car returned about 1430 asked how long the wait will be. the representative never gave an answer after 45 minutes i went back to him he went to the office but he never responded to me with a time after several times of trying to get a status on the timeline. at 1650 someone told me they were understaffed and are about to close so they may not get to my car today. This was very unprofessional not even an apology for the lost of my time. This is the second time this have been done when i left my car for repair of the hood i had to return several days to pick up my car because they kept telling me it would be ready This was the last straw with this dealership they don’t value my time or business i am trying a new dealership i hope i have a better experience More

It was a wonderful, easy experience. Things could not have gone better. I now have a beautiful new Kona. Phil and Amari were the best. Professional and amicable. Things could not have gone better. I now have a beautiful new Kona. Phil and Amari were the best. Professional and amicable. More