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Star Chrysler Jeep Dodge Ram

Queens Village, NY

4.4
1,797 Reviews

211-10 Jamaica Ave

Queens Village, NY

11428

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1,797 Reviews of Star Chrysler Jeep Dodge Ram

October 15, 2018

Terry Theresa is an awesome person in the service dept she explains to you what is going to be done and when .personality is great and friendly . Never had More

by ANNAMORALES919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry or Theresa in service
Dec 04, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you!

October 14, 2018

It was a great experience Everything went smoothly from the time I walked in till the time I walked out I would definitely go back there in the future to buy another car More

by Ricarno85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaire Coore
Dec 04, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for the 5 star rating! We appreciate that you took the time to leave us a positive review. Our team does their best to make sure every customer leaves happy. If there is anything more we could do for you, let us know!

October 13, 2018

Service my 2013 dodge Durango Great job service in my dodge Durango I will come next time my vehicle need to be service or something else you guys did a great job More

by TONY624212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Dec 04, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for the 5 star rating! We appreciate that you took the time to leave us a positive review.

October 12, 2018

Awesome! Everyone is very nice and helpful. The process of purchasing my car was 123. Marcus is very hospitable and took care of every need. I'm a satisfied cu More

by QUEENLAYPHOTOGRAPHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Moise
Dec 04, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for the 5 star rating! We are happy to hear how well our staff treated you. Please contact us if there is anything more we could do for you.

October 03, 2018

Day wasted I spent over 4 hrs for a replacement key and they still did not fulfill my order properly. I asked for a replacement remote key and a blade and they j More

by CARLANALEORENEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know any names
Oct 25, 2018 -

Star Chrysler Jeep Dodge Ram responded

CARLANALEORENEE, I am so sorry to hear that you feel that you had to waste your time, please feel free to give me or our service manager a call, I will do my best to ensure that we can make you happy and maintain our relationship. I would love to meet you. So the next time you're in our service department, please ask for me so that I can do something special for you on your next service visit. Rick GM

October 01, 2018

Warranty work not covered Dealer not willing to cover defective clutch. Made to pay $2000 for a vehicle purchased in Jan 2018. Clutch failed after only 7 months of ownership. More

by CDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teri Hynes
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

We apologize that you had a terrible experience with our service department and you’re disappointed. We never wish to leave our clients unsatisfied with our services. While we do appreciate the feedback, we realize that your time is valuable and would like to extend our regret. Feel free to reach out to us so that we can fix any issues and guarantee that other customers do not share the same experience. Star CJDR 844-420-5473

October 01, 2018

Star fiat I worked with mino park as my sales person he was honest and not aggressive like most all car sales people.. I felt very comfortable with him and woul More

by Shakawana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mino Park
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

Our staff here at Star CJDR does a wonderful job at building a relationship with every customer. We are pleased to hear of your successful experience! Hope to see you in the near future. Star CJDR 844-420-5473

September 30, 2018

Too long of wait Three hours waiting for an oil change is way too long and the email cupon was useless my car didn’t qualify service must improve More

by APETTWAY3763
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Sutton
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

We are so sorry to hear your experience with us didn't go so well. We do appreciate your feedback as we do try to improve our services. Star CJDR 844-420-5473

September 28, 2018

Drive shaft Was leased a vehicle with a rusty driveshaft . Cause was service rust due to water says the service department. However no other parts are rusted. So More

by RECNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mino Park
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

We are truly sorry about your terrible experience with us at Star CJDR. It is not our intention to mislead any customer of ours. Customer Service is our priority so we appreciate your feedback as we do try to improve our services. If there is anything we could do to make things right, please contact us! Star CJDR 844-420-5473

September 23, 2018

Horrible They take to long to fix problems then same problems occur they never have loaner cars the sales people lie to you just a horrible dealership More

by c.clarke516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrasa
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review. We value our customer service so we appreciate your feedback as we always leave room for improvement. If you have any other questions or concerns, give us a call! Star CJDR 844-420-5473

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