Star Chrysler Jeep Dodge Ram

Bad service the minute I drove onto the lot First off let me say brought my car in Friday morning 8 o’clock they tell me they couldn’t do a diagnostic until Monday during which time I get a call First off let me say brought my car in Friday morning 8 o’clock they tell me they couldn’t do a diagnostic until Monday during which time I get a call and say that my battery is dead and I need to come in and get it and replace it with a new one come to find out the snap my key off in the ignition and left it on in the on position all weekend and tells me that the reason for the misfire which had a check engine code of P0301 and it’s because I need new gaskets and seals in the intake manifold and new ignition coils in the car which those were all replaced nine months ago when I first got the car And I also wanted to have my AC repaired which had a leak in the system somewhere and they said that the only thing it needed was a recharge The only thing I said they done right is replaced the snapped off key with the new key More

My Cherokee I had an excellent experience leasing my vehicle at star Chrysler Jeep Dodge Ram…… My family and I are pleased with their customer service. Juan (sal I had an excellent experience leasing my vehicle at star Chrysler Jeep Dodge Ram…… My family and I are pleased with their customer service. Juan (sales representative) went above and beyond to again get me the vehicle I needed. I received a great deal on the purchase of my new 2019 Cherokee jeep that had everything I wanted and more. I received my car quickly and Juan took the time to show me all the features in my car. Juan, Robert (manager) and all the staff at this dealership were super friendly and attentive, I will definitely continue to recommend to friends and family. More

Great customer service I was working with Angela Thomlinson. She was great. However, They were supposed to replenish the vehicles fluids but the windshield wiper fluid was e I was working with Angela Thomlinson. She was great. However, They were supposed to replenish the vehicles fluids but the windshield wiper fluid was empty. And the oil changed indicator was not reset. So I’m concerned if all the services were performed. More

Long wait period . The service representative are great, while I sit there in the waiting area I notice they were all great, they do care about the customers that comes The service representative are great, while I sit there in the waiting area I notice they were all great, they do care about the customers that comes in for service, but it’s just that it’s takes 31/2 hours to change the oil and put air in the tires. There have to be a better way in which vehicle is service in the service department, I do understand some car can take a little time depends there is a issue, how about team work service on each vehicle. More

Returning Jeep Customer This dealership has been taking care of me for 8 years. I'm happy they always take the best care of my interest and me This dealership has been taking care of me for 8 years. I'm happy they always take the best care of my interest and me More

Juan & Rob did a wonderful job I had a horrible experience with Major World buying my first Jeep in 2017, it was like I sold my soul to the devil. But coming to Star Jeep and deal I had a horrible experience with Major World buying my first Jeep in 2017, it was like I sold my soul to the devil. But coming to Star Jeep and dealing with Juan & Rob was HEAVEN SENT! It was a five star studded experience and I’m elated I made the better choice. Thank you fellas again for such a wonderful treatment and understanding . 😁 More

No comment This is my first service at this dealer. I have no complain so far. Very friendly service advisor. I wiil be back for future service. Thank you John This is my first service at this dealer. I have no complain so far. Very friendly service advisor. I wiil be back for future service. Thank you John More

Not satisfied Check engine light came back on for the exact same reason 24 hrs after I paid for it to be fixed. That’s not what I expect from a dealer. Check engine light came back on for the exact same reason 24 hrs after I paid for it to be fixed. That’s not what I expect from a dealer. More

Terry is my #1 advisor Second time I went to Star and what can I say, always the royal treatment. She had me in and out un a timely fasion. Thanks Terry Second time I went to Star and what can I say, always the royal treatment. She had me in and out un a timely fasion. Thanks Terry More

long wait I made an appointment for 9am I got there at 8:30am and did not leave until 12. I was only there for an oil change so image if I needed any other work I made an appointment for 9am I got there at 8:30am and did not leave until 12. I was only there for an oil change so image if I needed any other work done who knows what time I would have left out of there. SMH More