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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,035 Reviews

3,035 Reviews of St Cloud Toyota - Service Center

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March 02, 2024

We like the immediate attention when we enter xx. Cloud Toyota. Great service department and and attention to detail. More

by gk1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Darnall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

March 01, 2024

service advisor was very kind and courteous. how ever the parts department was very rude, I had a part replacement on my Tundra that I had to wait for 4 months for the part to arrive and repla More

by xx.cloudtoyotaaccount.6mzvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Erlandson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our parts manager, Mark Bergeron at 320-253-2581 at your earliest convenience.

February 25, 2024

Brought car in for tire rotation. No issues with my car. Work was completed in timely fashion. More

by marcchopewell
Recommend Dealer
Yes
Feb 26, 2024 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

February 23, 2024

Got my service work done immediately, at a reasonable price. I didn't have to wait very long. More

by JAH 2011
Recommend Dealer
Yes
Employees Worked With
Dan Faber
Feb 26, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 23, 2024

They were very backed up due to no fault of their own and they apologized and clearly felt very bad. They had a very tough and busy day that day. More

by tstrick22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

St Cloud Toyota responded

Thank you for the great review. We appreciate having you as a customer.

February 23, 2024

Very clean environment, spacious waiting area, free refreshments and coffee and great service and friendly crews More

by Rudy FM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Feb 26, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 22, 2024

I needed an oil and filter change and tire rotation and ail filter replaced Dan Faber got me in and took great care of me. I appreciate the quick and great job. ⭐️⭐️⭐️⭐️⭐️ More

by LMEHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 17, 2024

Exceptional as usual I could not ask for anymore concern about the customer. Very helpful More

by DDONAIS
Recommend Dealer
Yes
Employees Worked With
Johnathon James bugs
Feb 19, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 11, 2024

Took a little longer then usual, was there for 2 hours for an oil change and tire rotation. More

by fatroyal16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Erlandson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

St Cloud Toyota responded

Thank you for the feedback. We apologize for the long wait, and we will try to improve on it.

February 10, 2024

Had an appointment for 2pm for an oil change. Was there for 3 plus hours with no updates. The text message said my vehicle was done, yet no one updated me and I was still left waiting. More

by LOMM0002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Eikmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our assistant service manager, Lori Heinz at 320-253-2581 at your earliest convenience.

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