St Cloud Toyota

Little to say I got the wrong information sent to me telling me I needed a “ Critical service performed “, a wheel alignment. I requested a call and the Service advisor Rob, told me yeah I needed it and telling me I needed a “ Critical service performed “, a wheel alignment. I requested a call and the Service advisor Rob, told me yeah I needed it and I was gonna cost 160 or some odd dollars more. I told him I was not gonna do it until I seen that It was out of alignment and to show me the paperwork before anything. He said he would text it to me or email it to me which he never did. He just sent me the video of my inspection ( which I already had text to me ) and halfway through the video the sound cuts out so I can’t hear half of what they’re saying. I told Rob I wanted to talk to him in person. 10 minutes later Rob finally calls me in to his office area and says the car is done and that information was supposed to go to a different customer! Now my Carfax report says that I had a critical service declined and the only notes on there as it was supposed to go to a different customer. I’m pretty pissed off about that! Trying to upsell me on a job that wasn’t needed and if I would’ve said, yes, I would’ve been out money for something I did not need to be performed! That is absolute fraud. I am in the transportation industry. I’m a master Indian Motorcycle technician and have worked at different dealerships for the OME, This is appalling! Rob needs to slow down and make sure he is not sending the wrong information or what I think happened is he got caught in an upsell lie and had to back his way out of it!! On the other hand, I think it was Nathan that checked me in very personable and a nice guy. More

These are great people. I worked with Nate and was top notch customer service. I really appreciate the customer service and always have a positive experience. I worked with Nate and was top notch customer service. I really appreciate the customer service and always have a positive experience. More

Rick is always great to work with. We have purchased many vehicles because of Rick We have purchased many vehicles because of Rick More

As always, St Cloud Toyota Service Center not only takes good care of our vehicles, but also treat us as friends and family. I would highly recommend anyone who is contemplating buying a vehicle, buy it fr good care of our vehicles, but also treat us as friends and family. I would highly recommend anyone who is contemplating buying a vehicle, buy it from St. Cloud Toyota to become part of their service center family. A big shoutout to Dan Pope! Truly grateful for your kindness & professionalism, brother! From a happy St. Cloud family who bought 4 vehicles from St. Cloud Toyota More

Great to work with, professional and friendly. Glad to have driven to your business to look at vehicles. Glad to have driven to your business to look at vehicles. More

Needed Brakes. Dan Pope got my vehicle in and. Like always makes sure everything is well done. I so appreciate the friendly and efficient service ! Thanks t Dan P Dan Pope got my vehicle in and. Like always makes sure everything is well done. I so appreciate the friendly and efficient service ! Thanks t Dan Pope ! More

I need to get new Brakes on my vehicle and Dan Pope got me scheduled in and got it taken care of. I appreciate the efficiency and good workmanship ! me scheduled in and got it taken care of. I appreciate the efficiency and good workmanship ! More

Very professional service department they met every expectation. I really like the video! Thank you all! expectation. I really like the video! Thank you all! More

Friendly, knowledgeable staff. The person who helped e remembered wwho I was by name when I came to pick up my car. The person who helped e remembered wwho I was by name when I came to pick up my car. More

Staff was very friendly and professional, and appreciated that staff researched that my repair was under extended warranty and no further cost to me, happy with Toyota reliability. that staff researched that my repair was under extended warranty and no further cost to me, happy with Toyota reliability. More