St Charles Hyundai

Very misleading sales tactics from their associates. The Very misleading sales tactics from their associates. The floor manager Nathan was fine. Following his job. However, the ones you DON"T talk to are Very misleading sales tactics from their associates. The floor manager Nathan was fine. Following his job. However, the ones you DON"T talk to are the ones you should worry about (IE: Sales/Finance Managers). Assisted my dad in finding a newer replacement car after his previous purchase at this dealership 3-5 years earlier. The previous loan was filled with "PORK" to the tune of $2,000-$2500 where there was a gap in the value vs amount owed on the car. This caused my dad to owe in order to pay off old car. To the tune of $3000 (after heated negotiations). These clowns had the nerve to ask for $5000 down on 2+ yr old car! However, for this newer car purchase, they tried the same stuff, wanted $5k down for a man with 750+ score, however didn't go thru previous credit union for financing. Why? GOOD QUESTION: Because they KNEW they were planning to gap/pork it up again and the credit union who previously financed it wouldn't go for it, so they LIED & said it was after hours so they couldn't get into their system to initiate financing through them, they would try another. Yeah, at a higher interest rate to get the kickback I'm sure. As the documents clearly explain once you dissect & extract the details from them, like we did once we returned home. WHY NOT just finance through the dealership/Hyundai, it a CPO vehicle?! We went thru the paperwork after returning home to find $1,500+ over what was agreed to in costs. This needs to be returned promptly! NO more gap/pork from you. This as a result increased the monthly payment by apprx $25/month, after they tried to stick him with steering wheel issues on trade-in that were factory recall/warranty covered recovery(that wasn't fixed). It appears the breakdown was as such: they tacked on an extra $500 to the warranty costs (quoted $1,999, actually $2,499) & $1000 reduced on trade-in value (fair/good condition). Now, just the NEXT DAY I see the older traded-in car posted for sale (car listing from their website kept for reference) for 75% more than what was allowed on the trade. I can see 50% is standard, 75% is EXTREME FLEECING IMO! To "intentionally fleece" customers by not disclosing information property in order to mislead the consumer out of more money unbeknownst to them my be FRAUD (amongst others)! To be so reckless as to stake your business reputation like this over $1,500 will cost you much more in reputation overall if you insist you want to do business this way going forward. We have forwarded this information for consult in order to come to a resolution in regards to this matter as it seems to be quite the "common practice" at this dealership. Friendly all while being Sneaky & Flaky...WATCH OUT! More

The most pleasant and easy car buying experience I have ever had! From the moment we walked in until the time we signed the final paperwork, everyone we dealt with was friendly and professional. Courtney ever had! From the moment we walked in until the time we signed the final paperwork, everyone we dealt with was friendly and professional. Courtney was absolutely amazing to work with and made it fun and exciting. So very happy with the choice we made in dealerships. More

Courtney was great! This was my first car-buying experience and I’m so glad I worked with him. He was straightforward and not super pressuring like car salesman normally are. I will definitely be ba experience and I’m so glad I worked with him. He was straightforward and not super pressuring like car salesman normally are. I will definitely be back to work with him again! More

Just a bit more than a week ago, rather on a whim, I walked onto the car lot at St.Charles Hyundai JUST TO LOOK. Over the past month I had looked at/driven SUVs at Toyota, Honda, Mazda, and Ford. walked onto the car lot at St.Charles Hyundai JUST TO LOOK. Over the past month I had looked at/driven SUVs at Toyota, Honda, Mazda, and Ford. On this particular day, the subjects were the Hyundai Tucson and Santa Fe. Enter Mr. Nathan Nazari. After introductions, Mr. Nazari proceeded to explain the inventory of these two models. He patiently showed us vehicle after vehicle. I chose to test drive the Santa Fe. My conclusion after the test drive: the Santa Fe exceeded all other makes/models I had previously looked at. Mr. Nazari was friendly, very professional, knowledgeable and thorough throughout the purchasing process, answering all of our questions regarding Hyundai and specifically the Santa Fe. Upon picking up the vehicle the next afternoon, Mr. Nazari gave an in-depth explanation/demonstration of all the features on the Santa Fe SEL. I am so pleased to have had Mr. Nazari as the salesman who approached us at the dealership. I would certainly highly recommend him to friends, family and anyone looking to purchase a vehicle. Additionally, I would highly recommend St. Charles Hyundai for your automotive needs. More

Called and left a message at service dept. Bob called me back and told me to bring me Santa Fe in. I pulled in with a problem with my tire pressure reset and he was actually waiting for me. Got it in the se back and told me to bring me Santa Fe in. I pulled in with a problem with my tire pressure reset and he was actually waiting for me. Got it in the service bay , and with in 10 minutes, I was ready to go. Thanks Bob; Mike Deters More

Kevin and Team are the the best, Ben and Sid kahn is best in terms of getting the right choice and solution what fits to you in terms of getting the right choice and solution what fits to you More

I can’t say enough good things about St. Charles Hyundai. I bought my 2020 Elantra from Ben Bizzle and the experience was perfect from beginning to end. It was the first car I’ve ever bought on my own and Be I bought my 2020 Elantra from Ben Bizzle and the experience was perfect from beginning to end. It was the first car I’ve ever bought on my own and Ben answered all my questions and explained the whole process. I got the exact car I wanted for the price I wanted! If you’re looking for a new car, put St. Charles Hyundai at the top of your list! More

My Husband and I went to see the Santa Fe. We had Courtney Poke for our representative and he was so personal, open and honest when he answered our many questions. We drove off in a 2020. We thank th Courtney Poke for our representative and he was so personal, open and honest when he answered our many questions. We drove off in a 2020. We thank the culture of the dealership and the professionalism of Courtney for making our visit a good one. More

I bought a car from Steve Williams in 2013 and it was a great experience. So that’s why we wanted to go through Steve again great experience. So that’s why we wanted to go through Steve again More

In the middle of August, I decided it was time to upgrade from the Veloster I had to a new 2020 Kona FWD. I checked around two different dealerships and then checked in with my Salesperson, Ban Macormic (fr from the Veloster I had to a new 2020 Kona FWD. I checked around two different dealerships and then checked in with my Salesperson, Ban Macormic (from whom I have bought other Hyundais previously). Had had several on the lot and I decided to road test one. After that was all complete - I wanted to see what the offer would be if I decided to purchase a new one. After reviewing all of the offers, it was pretty much a no-brainer that here is where I'll stay. I liked the Kona so much, I actually found they had one '20 Kona Ultimate AWD left so I purchased it. As usual, there was no pressure and we worked out the numbers in no time. I took delivery of the Kona on August 31, 2020. Another easy (and satisfying) purchase. I will ALWAYS recommend St. Charles Hyundai to my friends. Another job well done! **Please note that I gave all of those involved 5-star ratings because they truly deserve it.** More