St. Charles Chrysler Dodge Jeep Ram - Service Center

STAY AWAY! I purchased a 2022 Jeep Wrangler in May 2024 for my 16 year old son from sales rep Dan. Within the first few weeks of having the car, we noticed it r I purchased a 2022 Jeep Wrangler in May 2024 for my 16 year old son from sales rep Dan. Within the first few weeks of having the car, we noticed it running hard and the brakes squeaking. The car has been serviced twice by St Charles Jeep and both times, we were told there was nothing wrong with the car. After continuing to deal with issues, we took it to another Jeep dealership to be serviced to find out that not only were the brakes bad but that there were other mechanical issues with the car. My 16 year old son mainly drives this car so to have this dealership continue to tell us that there was nothing wrong it put my son's life at risk. Its appalling and the unfortunate side of this is there is no recourse on our end. We are stuck with a poorly presented car from an extremely unreliable and untrustworthy dealership. The best I can do is share my experience to help keep others from purchasing from this dealership. More

I’ve visited this place before and had great service in the past, but unfortunately, things took a major downturn during my most recent visit. While I’ve experienced condescending behavior at car dealershi the past, but unfortunately, things took a major downturn during my most recent visit. While I’ve experienced condescending behavior at car dealerships before, this one really takes the cake. I brought my car in at 7 AM with an estimate of $342 for an oil change and a possible battery replacement, which seemed reasonable at the time. After agreeing to this, I was blindsided with an unexpected $189 charge for a diagnostic test—a service that should cost $50-$100 at most. They also claimed the $189 was half off which made it even more ridiculous. This was frustrating enough, but what really shocked me was the lack of communication. I didn’t receive a call until 4:45 PM, just 15 minutes before the salesman (Paul) was about to leave for the day. That’s when they dropped a bombshell: the total cost had ballooned to over $2,000—almost $1,700 more than originally quoted! Paul, along with a manager named Mike, (who I found later was not actually a manager but another sales person to lie to me) tried to justify these insane charges by claiming both of my car’s batteries were dead, even though my car started without any issue. They also insisted my entire radio needed to be replaced because it occasionally turned off and on. Common sense (and a quick Google search would have mentioned) told me this was likely a battery issue, not a reason to replace the whole radio. On top of that, they quoted me $480 for a new battery, when the average cost is closer to $200. Throughout my interactions with Paul and Mike, it became obvious that they were trying to take advantage of me. When I questioned the ridiculous charges, they brushed me off with vague explanations like, "That's just the way it is." It felt like they were banking on the fact that I wouldn't know better and would just pay up without question. I’ve encountered sexism at car dealerships before, but the blatant way they tried to upsell unnecessary repairs and inflate costs was infuriating. The total bill should have been no more than $500, but they were clearly hoping to exploit me for over $2,000. After several rude and frustrating conversations, I decided to pay the $189 diagnostic fee and leave for good. I will never return to this place, and I’ll be sure to tell others about the dishonest and sexist treatment I experienced here. More

I leased a Jeep Renegade in 2021. The sales team was great but the talked me into paint sealer etc. etc. This was a joke as I had to take it back several times for the sloppy work and The sales team was great but the talked me into paint sealer etc. etc. This was a joke as I had to take it back several times for the sloppy work and finally gave up. I've had it in for a transmission shifting problem twice in the first 6000 miles and now at 9000 it needs work again. I called for an appointment but because my oil change is free and the transmission warranty work, they want me to wait 3 weeks because they don't have a loaner available. The service department here is the worst I've ever delt with. I would not recommend anyone buy or lease a car from this dealership. More

Ronnie Sweiss from service is the best. He went above and beyond to make me happy. Great experience and I appreciate it a lot! He went above and beyond to make me happy. Great experience and I appreciate it a lot! More