St. Charles Chrysler Dodge Jeep Ram

I decided I was going to purchase a new Jeep, and trade in my Wrangler. So, I looked around and found the model and trim level I wanted. I reached out to the St. Charles Jeep dealer, and began emailing in my Wrangler. So, I looked around and found the model and trim level I wanted. I reached out to the St. Charles Jeep dealer, and began emailing with them. It was confirmed that the car was in stock, the price online was accurate, and most importantly, there were no required add-ons. I did the online KBB “instant cash offer” which said there was an offer for a little over 17K on my Wrangler - which frankly was low - but I figured they needed to lay eyes on it first. I took the hour and a half long drive out to the dealership, brought my gas-guzzling Wrangler, and met with a salesman. They started the appraisal for my car, and I went over the details for the one I wanted to buy. This is where it started to go wrong. First, despite asking and being told in advance about the “add-ons” being optional, it turned out that was a lie - to the tune of a few thousand dollars. Then, they came back with a laughable amount for my trade-in - $14,000. (I say laughable, because I did, indeed, laugh). Thinking it must be a mistake that they went down from the KBB cash offer, instead of up, I spoke with the used car buyer. It became apparent they were serious. So, I walked out. So, if you have more money than common sense this may be the dealership for you. More

He was the most amazing sales person! I had the best experience at this dealership I had the best experience at this dealership More

Everyone is friendly and the service is always quick . I w always enjoy have the oil changed at the facility. I w always enjoy have the oil changed at the facility. More

Everyone is very pleasant and accommodating. I had a couple things pop up outside of my oil change and they took care of everything. Great communication and very friendly! Highly recommend comin I had a couple things pop up outside of my oil change and they took care of everything. Great communication and very friendly! Highly recommend coming here for all maintenance! More

always a pleasure all the service staff are friendly and helpful simple service doesn't true into a nightmare helpful simple service doesn't true into a nightmare More

All service staff was so friendly and helpful when I came in for my oil change and also to have a couple of concerns looked at. I appreciate how easy and stress-free the entire process was. in for my oil change and also to have a couple of concerns looked at. I appreciate how easy and stress-free the entire process was. More

Service department is always superb and Kevn Dye (Mechanic) is the best to work with! (Mechanic) is the best to work with! More

The service is always done in a timely manner. The service dept is always friendly. The service dept is always friendly. More

Peter at St. Charles Jeep was extremely helpful in presenting various options for financing my vehicle. I was able to make an informed decision going forward. Hig Charles Jeep was extremely helpful in presenting various options for financing my vehicle. I was able to make an informed decision going forward. Highly recommend this dealership! More

Excellent and personable service. The service people were very professional and showed that they really cared. The service people were very professional and showed that they really cared. More