Springfield Hyundai - Service Center

The service center, Pete to be exact, has made my experience HORRIBLE!!! My car has been in the shop since APRIL and I have not been provided with any updates unless I call him. I've asked him to kee experience HORRIBLE!!! My car has been in the shop since APRIL and I have not been provided with any updates unless I call him. I've asked him to keep my husband & I updated and that fell on Def ears. I need to deal with ppl who actually care about customers and customer service. I am soooo disappointed 😞. More

The Service Center at Springfield Hyundai, PA, has left me with a negative experience due to its failure to complete the services I had paid for, its lack of transparency, and its refusal to take responsib me with a negative experience due to its failure to complete the services I had paid for, its lack of transparency, and its refusal to take responsibility for its actions. This has led me to the decision to never purchase another Hyundai vehicle. My coolant reservoir was left empty after a flush that was discovered months later by another auto shop. I paid for a diagnostic after being told I needed a $1,265 replacement part. I found the tech never ran the device diagnostic. Later, the manager replied to the BBB that the tech looked at the vehicle, which was the diagnostic. Within 150 miles, my 2021 Elantra has reset itself; months later, my part is still properly working. A look-and-see diagnostic from Springfield Hyundai cost me $215.00, but Auto Zone would have performed my device diagnostic for FREE. No need since I purchased a pro device for $139.00, which is on sale now from Amazon for $99.00. Despite the severity of my issues, the General, Service, and Assistant Managers have disregarded my concerns. I have official complaints with the Hyundai Corporation and the Better Business Bureau. As a solution, I’ve asked for full transparency for all customers and accountability for their actions. Unsurprisingly, the Hyundai Corporation has sided with the dealership as my battle with the BBB dwindles. Three months and no resolution. Throughout my experience, I’ve been met with deception, lies, and deflection, with no solution. Good luck if you have a complaint. I had the opportunity to check out the Service Manager’s 1-star rating; maybe you should, too! More

ZERO STARS! !! My car was at Springfield Hyundai for over 3 weeks and I kept getting the run around from SERVICE ADVISOR ANTHONY FALCONE AND MANAGER AJ, THEY DID !! My car was at Springfield Hyundai for over 3 weeks and I kept getting the run around from SERVICE ADVISOR ANTHONY FALCONE AND MANAGER AJ, THEY DID ABSOLUTELY NOTHING BUT CAUSE ME MORE PROBLEMS FORCING ME TO TAKE MY CAR TO ANOTHER DEALERSHIP WHICH IN TURN COST ME OVER $300 . ALL BECAUSE YOU TWO CANT OWN UP YOUR WORK , OR LACK OF SHALL I SAY! VERY CARELESS AND INCONSIDERATE! I ADVISE YOU DO NOT BRING YOUR CAR HERE ! I WILL BE CONTACTING CORPORATE! More

I dropped my car off for a service appointment I scheduled the following morning. After I told the representative named AJ in the Service Department my appointment was for the next day, he still had scheduled the following morning. After I told the representative named AJ in the Service Department my appointment was for the next day, he still had me pull my car around for no apparent reason. I had someone waiting for me, so if I had to made them wait much longer they may have left me stranded. All for this Service Rep to have an ego trip. After I parked, a different rep confirmed that since I was leaving my keys in the drop off box, that I I just moved my car completely for no reason! Terrible service! More

If you're looking to get your Hyundai fixed don’t go here. I would give this service no stars if I could. The past two weeks have been the worst car repair experience i’ve ever had, and my cars not even here. I would give this service no stars if I could. The past two weeks have been the worst car repair experience i’ve ever had, and my cars not even fixed yet. My Sonata was towed to Springfield because of a blinking engine light the morning of jan 24th. I had to be the one to call the next day to get any update on my car, whether it was being looked at, if an issue had been found, or if it had even arrived! The service manager Anthony called my mother and stated on Jan 25th that my car had not arrived and no one knew if the keys were delivered to a Springfield Hyundai employee or not. They were going to look for my lost car and call her back. She called back several times that day with similar answers, or no answers at all! Only on Jan 26th was my car located and service began. I was called the same day with an unsatisfying answer to my cars status. I was told initially that it had a Code 1326 Knock test sensor and that this was one of two recall notices to my make/model. I was informed that the work would be done Monday(jan 29th) to update the electrical components and replace a physical component. I received my car the afternoon of Jan 30th and the engine light was gone for 1hr before it popped back on while I was performing errands. I returned my car the same day. On the 1st I was called and told that It was actually an electrical issue in the HVAC and that work had to be done to that before I could pick it up, I approved at the time a $200 dollar charge to fix this issue. I called the 5th asking for a service update and was informed it was being worked on and would be ready tomorrow. The next morning I was told that my car was ready for pickup. I got to Springfield around 2pm and was driving home and once again my engine light engaged and I returned within less than an hour. Anthony, the service manager, the same one I had been working with the entire time, brought out the code reader and my engine light was back because of the original issue, a 1326 Knock sensor issue. The very same issue I was told was fixed 2 weeks ago. During that same stay he also stated that my car had significant rodent damage such as “chewed wires all over” which was part of the $500 dollar service fee I had just been charged, $300 dollars over what I was quoted on the 1st. I wasn't provided any proof, I wasn't shown any pictures, and this was never mentioned two weeks prior when my vehicle was inspected the first time on Jan 25th. My car was a daily driver, never in an accident, was driven up until it’s blinking engine light, had regular services, and oil changes over the four years I've owned it. The most major service it has ever had was a trunk latch recall. It has never once had as many supposed issues since I arrived in Springfield Hyundai service department in January. I feel like I have been lied to multiple times, and eventually fleezed and cheated for absolutely no service and no resolution to the five or so quoted ‘issues' with my vehicle. I’ve paid out $533 with absolutely nothing to show for, except excuses and so far empty promises. Again if I could give zero stars I would. More

RUDE & UNPROFESSIONAL receptionists that answer the phones , Very POOR COMMUNICATION with my assigned service advisor, very little to non existent ! Once in touch with a “manager” he again very POOR CO phones , Very POOR COMMUNICATION with my assigned service advisor, very little to non existent ! Once in touch with a “manager” he again very POOR COMMUNICATION, LACK OF KNOWLEDGE, NO SENSE OF URGENCY, NO HELP ! (My vehicle was in the shop over 3 weeks) and still not fixed! Very disappointed ! More

I was completely shocked at the rude obnoxious disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the requir disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the required services— just horrible. Really wish I saw these bad reviews beforehand More