Rashaud Gillman

This has been one of the worst customer service experiences I've ever had. My vehicle has been at this shop for over a week, and the lack of communication has been completely unacceptable. I have h experiences I've ever had. My vehicle has been at this shop for over a week, and the lack of communication has been completely unacceptable. I have had to repeatedly call just to get updates, and even then I was given inconsistent and inaccurate information about the status of my vehicle. Instead of being honest and transparent, I received conflicting answers that only added to my frustration. If there were delays, I would have appreciated clear communication rather than being told incorrect information. Customers deserve accurate updates and honesty, especially when their vehicle is in your care. I understand that repairs can take time, but there is no excuse for poor communication and misinformation. Based on my experience, I cannot recommend this business. I hope they improve their customer service and communication so future customers are treated with the professionalism and respect they deserve. More

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My car was a lemon. Conversation could have been better. It was a 2023 Elantra. I shouldn't have problems. No explanations were given I was disappointed. I'm a longti Conversation could have been better. It was a 2023 Elantra. I shouldn't have problems. No explanations were given I was disappointed. I'm a longtime loyal customer. More

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My experience at Hyundai in Springfield was terrible from start to finish. I spent $1,700 on services on January 3rd, which everyone assured me my car is great. I even asked should I just invest in a new car start to finish. I spent $1,700 on services on January 3rd, which everyone assured me my car is great. I even asked should I just invest in a new car, and less than three weeks later, on January 23rd, my car died on the side of the highway 100 miles away. The staff seemed disorganized and unconcerned, and communication was poor throughout. One person told me I'd get a refund for my services, which I never recieved. For the money I spent, I expected reliable service and a car that was safe to drive, but that clearly didn’t happen. I would strongly advise anyone to stay away from this dealership, particularly service. The whole experience, and communication at this place is a joke. More

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Service is terrible! A service manager contacted me requesting a description of the problem I was having after I had already entered it online when I made the appointment A service manager contacted me requesting a description of the problem I was having after I had already entered it online when I made the appointment as well as wrot it out on the night drop off envelope. He then gave the wrong information to the technician. Their supposed "electrical expert" could not diagnose my charging problem. Returned a week later and the technician left a message for me to call but not his name. Had to call the dealership 5 times until I could speak to a human. Service did not have a Level 1 charger to diagnose my problem. Then, I was told that this was not their problem and I should return to the selling dealership. Hyundai corporate confirmed that I could take my vehicle to any dealership for service. This is standard for most, if not all, ar manufacturers. Do not go to this dealership for service if you want to get your problem solved! More

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